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About This Site
You can check this page for information about any planned maintenance or other major outages.
Need more help? Simply visit https://www.amaysim.com.au/help/contact to get in touch.
Uptime over the past 90 days. View historical uptime.
Mobile
Operational
90 days ago
99.71
% uptime
Today
Our website
Operational
90 days ago
100.0
% uptime
Today
Home Internet
Operational
90 days ago
98.82
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jan 14, 2026
Resolved -
The outage impacting services in Inverell - Tenterfield, Moree - Narrabri, NSW has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 14, 17:22 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 14, 17:22 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Inverell - Tenterfield, Moree - Narrabri, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Jan 14, 11:52 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Inverell - Tenterfield, Moree - Narrabri, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Jan 14, 11:52 AEDT
Jan 13, 2026
Resolved -
The outage impacting services in Latrobe Valley, VIC has been resolved and all services should now be back to normal.
If your service is still not working, kindly raise a fault.
Jan 13, 15:31 AEDT
If your service is still not working, kindly raise a fault.
Jan 13, 15:31 AEDT
Update -
There is an ongoing outage affecting services with the following details:
Affected services: Mobile Voice and Mobile Data.
Affected area: Latrobe Valley, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on you and appreciate your patience.
Jan 13, 10:02 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Latrobe Valley, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on you and appreciate your patience.
Jan 13, 10:02 AEDT
Investigating -
amaysim is aware of an outage affecting services. Further details below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Latrobe Valley, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
We appreciate your understanding.
Jan 13, 04:11 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Latrobe Valley, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
We appreciate your understanding.
Jan 13, 04:11 AEDT
Jan 12, 2026
Resolved -
The outage impacting services in Tamworth - Gunnedah, NSW has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 12, 15:51 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 12, 15:51 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Tamworth - Gunnedah, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 12, 11:51 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Tamworth - Gunnedah, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 12, 11:51 AEDT
Update -
There is an ongoing disruption to services due to an outage:
Affected services: Mobile Voice and Mobile Data.
Affected area: Tamworth - Gunnedah, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Jan 12, 06:01 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Tamworth - Gunnedah, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Jan 12, 06:01 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Tamworth - Gunnedah, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is currently unavailable due to this outage. Emergency service calls can be made where other mobile provider coverage exists or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 12, 00:12 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Tamworth - Gunnedah, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is currently unavailable due to this outage. Emergency service calls can be made where other mobile provider coverage exists or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 12, 00:12 AEDT
Resolved -
The outage impacting services in Great Lakes, NSW has been resolved and all services should now be back to normal.
If your service is still not working, please raise a fault.
Jan 12, 07:22 AEDT
If your service is still not working, please raise a fault.
Jan 12, 07:22 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 12, 06:03 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 12, 06:03 AEDT
Completed -
The scheduled maintenance has been completed.
Jan 12, 06:00 AEDT
Jan 12, 06:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:00 AEDT
Jan 11, 22:00 AEDT
Scheduled -
Due to necessary maintenance scheduled for tonight, you might have some trouble activating or making changes to your mobile service between 10pm and 6am AEDT. We understand this may be a little frustrating and appreciate your patience.
Jan 9, 12:32 AEDT
Jan 9, 12:32 AEDT
Resolved -
We are pleased to advise that the outage impacting services in Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Cairns City, Clifton Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, Yabulu - QLD has been resolved. All services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 12, 05:13 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 12, 05:13 AEDT
Update -
There is an ongoing service disruption due to an outage affecting services:
Affected services: NBN - Voice & Internet.
Affected areas: Black River, Bushland Beach, Deeragun, Jensen, Mount Low, and Yabulu - QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.
We are working with our service provider, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Jan 11, 09:14 AEDT
Affected services: NBN - Voice & Internet.
Affected areas: Black River, Bushland Beach, Deeragun, Jensen, Mount Low, and Yabulu - QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.
We are working with our service provider, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Jan 11, 09:14 AEDT
Update -
amaysim is working on restoring an outage affecting services:
Affected services: NBN - Voice & Internet.
Affected areas: Black River, Bushland Beach, Deeragun, Jensen, Mount Low, and Yabulu - QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.
We are working with our service provider, monitoring the situation closely and will keep you updated. Thank you for your patience during this time.
Jan 11, 02:58 AEDT
Affected services: NBN - Voice & Internet.
Affected areas: Black River, Bushland Beach, Deeragun, Jensen, Mount Low, and Yabulu - QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.
We are working with our service provider, monitoring the situation closely and will keep you updated. Thank you for your patience during this time.
Jan 11, 02:58 AEDT
Update -
amaysim is working on restoring an outage affecting services:
Affected services: NBN - Voice & Internet.
Affected areas: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, and Yabulu - QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under investigation.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Jan 10, 21:37 AEDT
Affected services: NBN - Voice & Internet.
Affected areas: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, and Yabulu - QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under investigation.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Jan 10, 21:37 AEDT
Update -
amaysim is working on restoring an outage affecting services:
Affected services: NBN - Voice & Internet.
Affected area: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Cairns City, Clifton Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, Yabulu - QLD 4818, 4870, 4879.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.
We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Jan 10, 16:33 AEDT
Affected services: NBN - Voice & Internet.
Affected area: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Cairns City, Clifton Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, Yabulu - QLD 4818, 4870, 4879.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.
We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Jan 10, 16:33 AEDT
Update -
amaysim is working on restoring an outage affecting services:
Affected services: NBN - Voice & Internet.
Affected area: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Cairns City, Clifton Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, Yabulu - QLD 4818, 4870, 4879.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.
We appreciate your patience as we work to resolve the situation. Updates will be provided as more information becomes available.
Jan 10, 10:36 AEDT
Affected services: NBN - Voice & Internet.
Affected area: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Cairns City, Clifton Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, Yabulu - QLD 4818, 4870, 4879.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.
We appreciate your patience as we work to resolve the situation. Updates will be provided as more information becomes available.
Jan 10, 10:36 AEDT
Investigating -
amaysim is aware of outages affecting services:
Affected services: NBN - Voice & Internet.
Affected areas: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, Yabulu - QLD.
Size of outage: Significant Local Outage Regional, 4967 NBN services affected, including 532 amaysim customers.
Postcodes: 4818.
Cause: Unplanned equipment failure.
Next update: as soon as possible if there is a change or within 6 hours.
Emergency Call Service (000): Under Investigation.
Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Jan 10, 05:41 AEDT
Affected services: NBN - Voice & Internet.
Affected areas: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, Yabulu - QLD.
Size of outage: Significant Local Outage Regional, 4967 NBN services affected, including 532 amaysim customers.
Postcodes: 4818.
Cause: Unplanned equipment failure.
Next update: as soon as possible if there is a change or within 6 hours.
Emergency Call Service (000): Under Investigation.
Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Jan 10, 05:41 AEDT
Jan 11, 2026
Resolved -
The outage impacting services in Fleurieu - Kangaroo Island, SA has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 11, 12:51 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 11, 12:51 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 11, 10:11 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 11, 10:11 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service experience and appreciate your patience.
Jan 11, 04:31 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service experience and appreciate your patience.
Jan 11, 04:31 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 22:41 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 22:41 AEDT
Jan 10, 2026
Resolved -
The outage impacting services in Townsville, QLD has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 10, 21:12 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 10, 21:12 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on you and appreciate your patience.
Jan 10, 16:01 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on you and appreciate your patience.
Jan 10, 16:01 AEDT
Update -
amaysim is working on restoring an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Jan 10, 11:02 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Jan 10, 11:02 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Jan 10, 10:11 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Jan 10, 10:11 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 04:31 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 04:31 AEDT
Resolved -
The outage impacting services in Fleurieu - Kangaroo Island, SA has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 10, 14:01 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 10, 14:01 AEDT
Update -
amaysim is working on restoring an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Jan 10, 12:41 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Jan 10, 12:41 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Under investigation.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Under investigation.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 12:32 AEDT
Affected services: Under investigation.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Under investigation.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 12:32 AEDT
Resolved -
The outage impacting services in Fleurieu - Kangaroo Island, SA has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 10, 04:51 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 10, 04:51 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 03:12 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 03:12 AEDT
Jan 9, 2026
Resolved -
The outage impacting services in Fleurieu - Kangaroo Island, SA has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 9, 23:12 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 9, 23:12 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 9, 21:32 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 9, 21:32 AEDT
Resolved -
Closing this communication due to the outage being raised as a Mass Disruption Event.
Please follow further updates under the new MDE case CS1873438.
Jan 9, 17:36 AEDT
Please follow further updates under the new MDE case CS1873438.
Jan 9, 17:36 AEDT
Investigating -
amaysim is aware of an outage affecting services. Further details below:
Affected services: NBN - Voice & Internet.
Affected area: Arcadia South, Baddaginnie, Balmattum, Boho, Creek Junction, Creightons Creek, Dhurringile, Earlston, Euroa, Kelvin View, Kithbrook, Locksley, Longwood, Longwood East, Marraweeney, Miepoll, Moglonemby, Molka, Moorilim, Murchison, Murchison East, Murchison North, Pranjip, Riggs Creek, Strathbogie, Tamleugh, Tatura, Terip Terip, Toolamba, Toolamba West, Upotipotpon, Violet Town, Wahring and Waranga Shores, VIC - 3631, 3670, 3666, 3669, 3610, 3665, 3616, 3719, 3614, 3608.
Cause: Power outages due to severe weather and associated bushfires.
Emergency Call Service (000): Under Investigation.
Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Jan 9, 16:18 AEDT
Affected services: NBN - Voice & Internet.
Affected area: Arcadia South, Baddaginnie, Balmattum, Boho, Creek Junction, Creightons Creek, Dhurringile, Earlston, Euroa, Kelvin View, Kithbrook, Locksley, Longwood, Longwood East, Marraweeney, Miepoll, Moglonemby, Molka, Moorilim, Murchison, Murchison East, Murchison North, Pranjip, Riggs Creek, Strathbogie, Tamleugh, Tatura, Terip Terip, Toolamba, Toolamba West, Upotipotpon, Violet Town, Wahring and Waranga Shores, VIC - 3631, 3670, 3666, 3669, 3610, 3665, 3616, 3719, 3614, 3608.
Cause: Power outages due to severe weather and associated bushfires.
Emergency Call Service (000): Under Investigation.
Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Jan 9, 16:18 AEDT
Resolved -
The outage impacting services in Innisfail - Cassowary Coast, QLD has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 9, 14:51 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 9, 14:51 AEDT
Update -
There is an ongoing disruption affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Jan 9, 13:22 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Jan 9, 13:22 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 9, 07:42 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 9, 07:42 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 9, 01:50 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 9, 01:50 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 8, 20:11 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 8, 20:11 AEDT
Jan 8, 2026
Resolved -
The outage impacting services in Richmond Valley - Hinterland, NSW has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 8, 22:42 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 8, 22:42 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Richmond Valley - Hinterland, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Jan 8, 21:03 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Richmond Valley - Hinterland, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Jan 8, 21:03 AEDT
Jan 7, 2026
Resolved -
The outage impacting services in Streaky Bay, Eba Anchorage, Haslam and Perlubie, SA has been restored. We apologise for the inconvenience this caused and appreciate your patience.
The Emergency Call service (000) is fully operational.
Jan 7, 23:41 AEDT
The Emergency Call service (000) is fully operational.
Jan 7, 23:41 AEDT
Update -
amaysim is working on restoring an outage affecting services:
Affected services: NBN - Voice & Internet.
Affected area: Streaky Bay, Eba Anchorage, Haslam and Perlubie SA - 5680.
Cause: Unplanned Equipment Failure.
Estimated time to fix: For safety reasons, on-site attendance has been deferred due to extreme heat in the area. The technicians are expected to arrive by approximately 09:30 AEDT on 08/01/2026.
Emergency Call Service (000): Under Investigation.
We appreciate your patience as we work to resolve the situation. Updates will be provided as more information becomes available.
Jan 7, 21:09 AEDT
Affected services: NBN - Voice & Internet.
Affected area: Streaky Bay, Eba Anchorage, Haslam and Perlubie SA - 5680.
Cause: Unplanned Equipment Failure.
Estimated time to fix: For safety reasons, on-site attendance has been deferred due to extreme heat in the area. The technicians are expected to arrive by approximately 09:30 AEDT on 08/01/2026.
Emergency Call Service (000): Under Investigation.
We appreciate your patience as we work to resolve the situation. Updates will be provided as more information becomes available.
Jan 7, 21:09 AEDT
Update -
There is an ongoing disruption affecting services:
Affected services: NBN - Voice & Internet.
Affected area: Streaky Bay, Eba Anchorage, Haslam and Perlubie SA - 5680.
Cause: Unplanned Equipment Failure.
Estimated time to fix: Under Investigation.
Emergency Call Service (000): Under Investigation.
We apologise for the inconvenience this is causing and appreciate your patience.
Jan 7, 18:11 AEDT
Affected services: NBN - Voice & Internet.
Affected area: Streaky Bay, Eba Anchorage, Haslam and Perlubie SA - 5680.
Cause: Unplanned Equipment Failure.
Estimated time to fix: Under Investigation.
Emergency Call Service (000): Under Investigation.
We apologise for the inconvenience this is causing and appreciate your patience.
Jan 7, 18:11 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: NBN - Voice & Internet.
Affected areas: Streaky Bay, Eba Anchorage, Haslam and Perlubie - 5680.
Cause: Potential hardware failure.
Emergency Call Service (000): Under investigation.
Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Jan 7, 15:54 AEDT
Affected services: NBN - Voice & Internet.
Affected areas: Streaky Bay, Eba Anchorage, Haslam and Perlubie - 5680.
Cause: Potential hardware failure.
Emergency Call Service (000): Under investigation.
Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Jan 7, 15:54 AEDT
Resolved -
The outage impacting services in Eyre Peninsula and South West, SA has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 7, 15:31 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 7, 15:31 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Eyre Peninsula and South West, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 7, 12:52 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Eyre Peninsula and South West, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 7, 12:52 AEDT
Jan 6, 2026
Resolved -
We are pleased to advise that the outage impacting services in Bowen Basin - North, Central Highlands (Qld), QLD has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 6, 10:02 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 6, 10:02 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Bowen Basin - North, Central Highlands (Qld), QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Jan 6, 03:41 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Bowen Basin - North, Central Highlands (Qld), QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Jan 6, 03:41 AEDT
Jan 5, 2026
Resolved -
We are pleased to advise that the outage impacting services in Gosford, NSW has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 5, 16:22 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 5, 16:22 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Gosford, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 5, 11:01 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Gosford, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 5, 11:01 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Gosford, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 5, 05:10 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Gosford, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Jan 5, 05:10 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Gosford, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage has been lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 4, 23:33 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Gosford, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage has been lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 4, 23:33 AEDT
Resolved -
The outage impacting services in Wyong, NSW has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 5, 00:11 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 5, 00:11 AEDT
Update -
amaysim is working on restoring an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Wyong, NSW.
Cause: Power outages.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Jan 5, 00:02 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Wyong, NSW.
Cause: Power outages.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Jan 5, 00:02 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Wyong, NSW.
Cause: Under investigation.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 4, 23:51 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Wyong, NSW.
Cause: Under investigation.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 4, 23:51 AEDT
Jan 4, 2026
Jan 3, 2026
Resolved -
The outage impacting services in Eyre Peninsula and South West, SA has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 3, 19:31 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 3, 19:31 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Eyre Peninsula and South West, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 3, 14:42 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Eyre Peninsula and South West, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 3, 14:42 AEDT
Resolved -
The outage affecting services in Manjimup, WA has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 3, 15:52 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 3, 15:52 AEDT
Update -
There is an ongoing disruption to services due to an outage:
Affected services: Mobile Voice and Mobile Data.
Affected area: Manjimup, WA.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Jan 3, 15:21 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Manjimup, WA.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Jan 3, 15:21 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Manjimup, WA.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Jan 3, 09:31 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Manjimup, WA.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Jan 3, 09:31 AEDT
Resolved -
The outage impacting services in Limestone Coast, SA has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 3, 01:12 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 3, 01:12 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Limestone Coast, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 2, 20:12 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Limestone Coast, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 2, 20:12 AEDT
Jan 2, 2026
Resolved -
The outage impacting services in Cairns - South, QLD has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 2, 12:02 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 2, 12:02 AEDT
Update -
There is an ongoing outage affecting services with the following details:
Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - South, QLD.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Jan 2, 09:31 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - South, QLD.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Jan 2, 09:31 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - South, QLD.
Cause: Power outages.
Emergency Call Service (000): Coverage has been lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 2, 03:52 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - South, QLD.
Cause: Power outages.
Emergency Call Service (000): Coverage has been lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 2, 03:52 AEDT
Jan 1, 2026
Resolved -
We are pleased to advise that the outage impacting services in Cleveland - Stradbroke, QLD has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 1, 05:01 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Jan 1, 05:01 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Cleveland - Stradbroke, QLD.
Cause: Power outages.
Emergency Call Service (000): Coverage is currently unavailable due to this outage. Emergency calls can be made where other mobile provider coverage exists or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 1, 01:32 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Cleveland - Stradbroke, QLD.
Cause: Power outages.
Emergency Call Service (000): Coverage is currently unavailable due to this outage. Emergency calls can be made where other mobile provider coverage exists or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 1, 01:32 AEDT
Dec 31, 2025
Resolved -
The outage impacting services in DUNK ISLAND, QLD has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Dec 31, 09:13 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Dec 31, 09:13 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Dec 30, 16:52 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Dec 30, 16:52 AEDT
Resolved -
We are pleased to advise that the outage impacting services in Mid West, WA has been resolved. All services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Dec 31, 09:12 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Dec 31, 09:12 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Mid West, WA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 31, 05:32 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Mid West, WA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 31, 05:32 AEDT