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Jenny WallisNew Participant

Workflows & Automations

Macros not visible

Ive noticed that my macros will sometimes be available for use and sometimes not. nots sure why this is as the settings allow for it to be used as new conversation, replying and notes.

73

3 hours ago

Renee_ScrybaloNew Participant

Knowledge

Resurfacing: allow embedded images, HTML, or iframes in Intercom Articles

Hey team! Renee here - lead CSM at Storylane 👋Resurfacing this request since it continues to come up regularly with our Storylane customers.Intercom help center articles currently don’t support embedded images, HTML, or iframes, which makes it diffic

בן גטניוConnector

How can we control the frequency of Fin’s “Did that answer your question?” follow-up?

Hi everyone, We’re seeing Fin frequently sending a follow-up message after responses, like:“Did that answer your question?” / “Was this helpful?” In many cases it happens almost after every message, and it can feel repetitive for customers. Is there

21

5 hours ago

A

Annabelle RiedeselNew Participant

Outbound

Product Tour does not show consistently

I have spent some days trying to set up a product tour for our coursebuilder and it is working in very inconsistent ways. In our coursebuilder, the user is guided through a step-by-step process of specifying a target audience, uploading documents etc

Florian LE FICHERNew Participant

Mobile SDKs

[Android][Intercom SDK - 17.3.1] FileNotFoundException

Hello, I wanted to report a crash that we have in our application.I don’t know when it happens but it seems to be caused when the SDK try to download an attachment and the file isn’t available.Stacktrace: Fatal Exception: java.io.FileNotFoundExceptio

Antal KissNew Participant

API & Webhooks

Conversation Object missing `companies` association despite valid company object in Messenger boot

We are experiencing an issue where conversations started via the JavaScript Messenger are not being associated with the company object provided during initialization. While the session ping correctly identifies the active_company_id, the resulting Co

Noes N. SmeltNew Participant

Customers & Experts Connect

Looking for Intercom Optimalisation experienced Specialist in the Netherlands

For our car-sharing company in the Netherlands (Amsterdam) we are looking for an experienced Intercom specialist who is able to optimise our system. We have implemented it about 1 year ago and although we have things running with workflows and such w

ToolsNew Participant

How to hide older checklist from users without loosing data?

Hi,We currently have an outdated single onboarding checklist in our product, and we’ve created new segmented versions to replace it. However, we don’t want to lose the data from the existing checklist.I checked with Fin and reviewed the checklist FAQ

Metin AblachimNew Participant

Workflows & Automations

Can a customer book a time slot directly on Intercom without an integrated calendar App

Hi guys, I’m wondering if agents can send our customers a calendar feature for them to book a onboarding call but something that’s built in Intercom rather than a external calendar app, I haven’t seen it yet, is there such a feature already?Thank you

JanNew Participant

Customers & Experts Connect

Intercom experts in NZ?

Looking for someone who could help us with setup of Intercom for support, product tours, campaigns etc. It’s been difficult finding local expertise! Based in Akl, strong preference for local (needs to be able to attend a meeting etc)Many thanks!

בן גטניוConnector

How can we control the frequency of Fin’s “Did that answer your question?” follow-up?

Hi everyone, We’re seeing Fin frequently sending a follow-up message after responses, like:“Did that answer your question?” / “Was this helpful?” In many cases it happens almost after every message, and it can feel repetitive for customers. Is there

21

5 hours ago

A

Annabelle RiedeselNew Participant

Outbound

Product Tour does not show consistently

I have spent some days trying to set up a product tour for our coursebuilder and it is working in very inconsistent ways. In our coursebuilder, the user is guided through a step-by-step process of specifying a target audience, uploading documents etc

Florian LE FICHERNew Participant

Mobile SDKs

[Android][Intercom SDK - 17.3.1] FileNotFoundException

Hello, I wanted to report a crash that we have in our application.I don’t know when it happens but it seems to be caused when the SDK try to download an attachment and the file isn’t available.Stacktrace: Fatal Exception: java.io.FileNotFoundExceptio

Antal KissNew Participant

API & Webhooks

Conversation Object missing `companies` association despite valid company object in Messenger boot

We are experiencing an issue where conversations started via the JavaScript Messenger are not being associated with the company object provided during initialization. While the session ping correctly identifies the active_company_id, the resulting Co

Noes N. SmeltNew Participant

Customers & Experts Connect

Looking for Intercom Optimalisation experienced Specialist in the Netherlands

For our car-sharing company in the Netherlands (Amsterdam) we are looking for an experienced Intercom specialist who is able to optimise our system. We have implemented it about 1 year ago and although we have things running with workflows and such w

141

1 day ago

M

Metin AblachimNew Participant

Workflows & Automations

Can a customer book a time slot directly on Intercom without an integrated calendar App

Hi guys, I’m wondering if agents can send our customers a calendar feature for them to book a onboarding call but something that’s built in Intercom rather than a external calendar app, I haven’t seen it yet, is there such a feature already?Thank you

JanNew Participant

Customers & Experts Connect

Intercom experts in NZ?

Looking for someone who could help us with setup of Intercom for support, product tours, campaigns etc. It’s been difficult finding local expertise! Based in Akl, strong preference for local (needs to be able to attend a meeting etc)Many thanks!

moeznazir47New Participant

Outbound

Intercom tooltip not showing when updating custom attribute via Intercom('update')

I’m working with Intercom tooltips and want to show or hide them conditionally from my web UI.I have a toggle button in my frontend that allows users to manually turn tooltips on or off. Based on this toggle, I want to control the visibility of Inter

kira665New Participant

Apps & Integrations

Users reporting feature issues after installing new in-app tools, how to troubleshoot?

Hi everyone,We’ve noticed some users reporting that parts of our in-app widgets stop responding after they add third-party tools to customize their experience. While discussing this with a teammate, we mentioned hub script as one example people often

Arynne HargreavesNew Participant

Outbound

Email distribution validation

It would be great if it were possible to download an email distribution list BEFORE sending the email. The preview doesn’t really help if you’re trying to be sure who all the recipients are. This goes beyond if the users are subscribed or not, it wou

70

A

2 days ago

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