Resolved -
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features via Snowsight and may have experienced delays.
Incident start time: 19:00 UTC January 21, 2026 Incident end time: 20:08 UTC January 21, 2026
Preliminary root cause: Our preliminary investigation identified that the Snowsight application-hosting layer and the Snowsight-specific database layer experienced an issue that led to an unexpected surge in requests, leading to high resource utilization and preventing the service from processing the associated traffic, resulting in suspended login attempts.
A root cause analysis (RCA) document will be published within five business days.
Jan 21, 21:57 UTC
Monitoring -
Current status: We've completed a restart on systems related to the application layer. Our telemetry indicates that this issue is no longer occurring, and users should be able to successfully access the service via the Snowsight User Interface (UI). We'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features via Snowsight and may have experienced delays.
Incident start time: 19:00 UTC January 21, 2026 Incident end time: 20:08 UTC January 21, 2026
Preliminary root cause: Our preliminary investigation identified that the Snowsight application-hosting layer and the Snowsight-specific database layer experienced an issue that led to an unexpected surge in requests, leading to high resource utilization and preventing the service from processing the associated traffic, resulting in suspended login attempts.
Jan 21, 20:57 UTC
Update -
Current status: We have refined our understanding of how this issue manifests, and determined that it is isolated to Snowsight. Our investigation is currently focused on potential issues with the Snowsight application-hosting layer and the Snowsight-specific database layer. We're in the process of restarting systems related to the application layer and reverting any recent application releases that were in progress to mitigate the issue as quickly as possible. We will provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight and may experience delays.
Incident start time: 19:00 UTC January 21, 2026
Jan 21, 20:14 UTC
Update -
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Jan 21, 19:33 UTC
Update -
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Jan 21, 19:31 UTC
Investigating -
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Jan 21, 19:23 UTC
Resolved -
Current status: We've confirmed after a period of monitoring that our reversal of the offending change has remediated the issue, and our service is healthy. Users with existing sessions that are still impacted should refresh their sessions to experience relief. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. This specifically impacted users with existing sessions in Snowsight and not new sessions.
Incident start time: 18:02 UTC January 08, 2026 Incident end time: 19:00 UTC January 08, 2026
Preliminary root cause: A change contained within the recent Snowsight release related to a network policy check caused issues with session deserialization, which resulted in errors for users with active sessions.
A root cause analysis (RCA) document will be published within five business days.
Jan 8, 20:22 UTC
Monitoring -
Current status: Our investigation has identified that a change within the recent Snowsight release caused this issue and resulted in errors for users with existing sessions. We've reverted the offending change and we're continuing to monitor to ensure our service remains healthy. Users with existing sessions that are still impacted should refresh their sessions to experience relief.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. This is specifically impacting users with existing sessions in Snowsight and not new sessions.
Incident start time: 18:02 UTC January 08, 2026 Incident end time: 19:00 UTC January 08, 2026
Preliminary root cause: A change contained within the recent Snowsight release related to a network policy check caused issues with session deserialization, which resulted in errors for users with active sessions.
Jan 8, 19:22 UTC
Investigating -
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight. This is specifically impacting users with existing sessions in Snowsight and not new sessions.
Jan 8, 18:49 UTC
Resolved -
Current status: Snowflake engineers have performed recovery actions to restore Snowsight availability and monitored the environment to confirm that service has resumed. We remain engaged with our third-party cloud platform provider as they work to identify root cause and follow-up actions. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 09:02 UTC January 08, 2026 Incident end time: 10:43 UTC January 08, 2026
Preliminary root cause: A third-party cloud platform experienced an as-yet-undiagnosed issue which caused underlying infrastructure for Snowsight to become unavailable.
A root cause analysis (RCA) document will be published within ten business days.
Jan 8, 12:18 UTC
Monitoring -
Current status: Snowflake engineers have performed recovery actions to restore Snowsight connectivity and have confirmed that service has resumed.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 09:02 UTC January 08, 2026 Incident end time: 10:43 UTC January 08, 2026
Preliminary root cause: A third-party cloud platform experienced an as-yet-undiagnosed issue which caused underlying infrastructure for Snowsight to become unavailable.
Jan 8, 11:15 UTC
Update -
Current status: Snowflake engineers have performed recovery actions expected to restore Snowsight connectivity and are currently confirming that service has resumed. In parallel, we remain engaged with our cloud service provider (CSP) to identify and resolve the issue. This issue has been confirmed as being restricted to Snowsight availability. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
ETA: Although an ETA is not yet available, our initial validations indicate service is beginning to return to expected levels.
Workaround: This issue impacts Snowsight availability only. Snowflake services and features remain available via all other methods of access.
Incident start time: 09:02 UTC January 08, 2026
Jan 8, 11:06 UTC
Identified -
Current status: Snowflake engineers have performed recovery actions expected to restore Snowsight connectivity and are currently confirming that service has resumed. In parallel, we remain engaged with our cloud service provider (CSP) to identify and resolve the issue.This issue has been confirmed as being restricted to Snowsight availability, all other methods of We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
ETA: Although an ETA is not yet available, our initial validations indicate service is beginning to return to expected levels.
Workaround: This issue impacts Snowsight availability only. Snowflake services and features remain available via all other methods of access.
Incident start time: 09:02 UTC January 08, 2026
Jan 8, 10:59 UTC
Update -
Current status: We've confirmed that this issue is restricted to Snowsight availability, all other methods of accessing Snowflake remain available. We're actively engaging with our cloud service provider (CSP) to identify and resolve the issue. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: This issue impacts Snowsight availability only. Snowflake services and features remain available via all other methods of access.
Incident start time: 09:02 UTC January 08, 2026
Jan 8, 10:30 UTC
Investigating -
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Jan 8, 09:38 UTC