About GitHub Support

About GitHub 支持

Support options vary depending on your GitHub.com product. If you have any paid product, you can contact GitHub 支持, in English. Your account may also include GitHub 高级支持.

To see if there are currently any incidents affecting services on GitHub, or to subscribe and receive notifications of future status updates, visit GitHub's Status Page.

Contacting GitHub 支持

GitHub Free user and organization accounts can use the GitHub 社区论坛 to browse topics, ask questions, share solutions, and interact directly with GitHub Community Support. You can also contact GitHub 支持 或 GitHub 高级支持 to report account, security, and abuse issues.

On paid accounts, you can either contact GitHub 支持 或 GitHub 高级支持 and, depending on your plan, contact GitHub 高级支持 or GitHub Enterprise 支持 或 GitHub 高级支持. For more information about contacting GitHub 高级支持, see "About GitHub 高级支持 for GitHub Enterprise Cloud or "About GitHub 高级支持 for GitHub Enterprise Server."

Granting GitHub 支持 temporary access to a private repository

If GitHub 支持 needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, GitHub 支持 will have access the repository for five days.

GitHub 支持 will never access your private repositories without your explicit consent. For more information, see the Terms of Service.