# What are the best tools for automating feedback categorization?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m searching for platforms that categorize and structure customer feedback automatically, surfacing recurring themes without heavy manual work. I’m particularly interested in how these tools reduce time spent on manual tagging, improve visibility across teams, and influence decision-making speed.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Standouts so far:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/external_clickthroughs/record?secure%5Bcategory_id%5D=2506&amp;secure%5Bmedium%5D=sponsored&amp;secure%5Bproduct_id%5D=134003&amp;secure%5Bresource_id%5D=2506&amp;secure%5Bresource_type%5D=Category&amp;secure%5Bsource_type%5D=category_page&amp;secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%2Fad%3Ffree_page%3Dfalse&amp;secure%5Btoken%5D=2f0ed809caf43ae0c3d50db11a10210e5a94714c9b2dd67328c67b4e5885ca9d&amp;secure%5Burl%5D=https%3A%2F%2Fwww.unitq.com%2F&amp;secure%5Burl_type%5D=paid_promos"><strong>unitQ</strong> </a>– Real-time AI insights with strong dashboards.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/chattermill/reviews"><strong>Chattermill</strong> </a>– Great for classifying unstructured feedback.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/resonate-cx/reviews"><strong>Resonate CX</strong></a> – Strong for analysis and organization.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’d love to know:</p><ul>
<li>How well did these automate the process compared to manual methods?</li>
<li>Did they actually reduce the need for dedicated feedback analysts or just make their work faster?</li>
<li>How easy was it to integrate feedback from multiple sources (app reviews, NPS, support tickets, social)?</li>
<li>Were there measurable improvements in team efficiency or customer experience metrics?</li>
</ul>

##### Post Metadata
- Posted at: 4 months ago
- Author title: Content Marketing Specialist
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;What impact did they have on workflows (e.g., faster product updates, more data-driven customer success strategies, reduced backlog of unprocessed feedback)?&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 4 months ago
- Author title: Content Marketing Specialist





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