Crisp Reviews & Product Details

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...)

Seller

Crisp IM SARL

Languages Supported

Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Dutch, Portuguese, Romanian, Spanish, Turkish, Chinese (Simplified)

Product Description

Increase Your Conversion and Customer Satisfaction.

Overview by

Antoine GORET

Discussions

Crisp Community

Pricing

Pricing provided by Crisp.

Free

Mini

$45.00

Per Month

View More Pricing Information

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Crisp Integrations

(14)

Integration information sourced from real user reviews.

Crisp Media

Crisp Demo - Multichannel inbox for teams

Centralize 10+ channels into one inbox.

Crisp Demo - Dedicated FAQ and Help center

Create, edit and manage dedicated FAQs or help center systems from your Crisp dashboard.

Centralize conversations, teams, data and knowledge around one hub for your company.

Crisp Demo - Modern and lightweight live chat software

Take advantage of a modern and lightweight live chat software to better engage with people browsing your website.

Crisp Demo - No-code multichannel bot builder

From Crisp, build bots that makes your life a true dream: forget about the boring work, on any channel.

Crisp Reviews (183)

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/24/2023

"Great customer support and useful app"

5/5

What do you like best about Crisp?

flexibility and greate guidance from customer support Review collected by and hosted on G2.com.

What do you dislike about Crisp?

a bit complex to navigate through various options Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp

edit

Hey there,

Antoine, CMO at Crisp here. Glad to see you feel great being guided through our app thanks to our highly available customer support team.

If you have any question, our team is available 24/5 through chat and email. Make sure to ping us any time so we can help you the best way.

In the meantime, I'd like to thank you for this great review.

Regards,

Antoine

Paul T.

Small-Business (50 or fewer emp.)

2/17/2023

"Very good, modern, simple and complete app."

4.5/5

What do you like best about Crisp?

How easy it is to set up and start working with it with a very easy to use interface. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

It is very customizable, but it lacks a few things that would be really good to have regarding visual customization, like the button for the chatbox. Review collected by and hosted on G2.com.

Pedro C.

Small-Business (50 or fewer emp.)

2/16/2023

"Very useful tool for concentrating communication channels and converting more customers"

4.5/5

What do you like best about Crisp?

It is a solid tool, but the best part is the customer service. They have solved all my problems so far, through the chat. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The iPhone app is very solid, but it lacks all the features available on the desktop. Nothing prohibitive. Review collected by and hosted on G2.com.

Clube da Aposta R.

Suporte ao Cliente

Small-Business (50 or fewer emp.)

6/27/2022

"Multiple tools. Have the best imaginable support in platform migration."

5/5

What do you like best about Crisp?

All customer support means in one place.

It provides various extensions, which allow for various automations.

We implemented the Crisp chatbot on our site and the experience has been excellent.

Crisp's support is perhaps the best and most efficient we have ever received. The person who assisted us from the beginning was Pedro, scheduling a meeting that lasted more than 60 minutes and was able to clarify the main doubts. It was not possible to present the entire Crisp tool, as it would indeed take much more time due to the range of possibilities it offers. Every time contact with Crisp was necessary, the response was always very quick and assertive, from the most basic questions to more complex problems that were solved quickly.

Finally, with the trial period offered, we were able to migrate all the support platforms we had in a timely manner to make the first payment only after everything was working correctly.

The support has a LiveTranslate tool that works perfectly well in case any of your operators do not master a required language. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Crisp offers the possibility of using numerous extensions, so some do not meet our needs, but without a doubt, they will assist other companies with different demands. At the moment, we have nothing to complain about. Review collected by and hosted on G2.com.

Recommendations to others considering Crisp:

Regardless of the size of your team, Crisp will allow your customer service to be conducted quickly and efficiently. If there is any concern about considering Crisp due to the difficulty of migrating your current systems to something new, don't worry. Crisp provides all the necessary support to ensure that this migration is done correctly, without leaving any gaps in your systems. Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

Crisp allows us to organize all our means of communication with customers on a single platform. From social media, blog, email, WhatsApp, Discord, Telegram... This provides us with agility and efficiency in responses. Additionally, it has a help center that, when well organized, can be very efficient in your customer's experience.

Our first goal with Crisp was to use the Chat Bot. We implemented it and indeed it proved to be very effective for our objectives. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

9/14/2022

"Unlimited use with lots of customizability & knowledgable support -- we love it!"

5/5

What do you like best about Crisp?

The support experience has been awesome - we had some questions before transitioning from a competitor, and so we got to have the "customer experience" as Crisp helped us using their own tools. The advice from Pedro really helped me in particular feel like I had a grasp on the settings to ensure our messages were getting delivered. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

With flexibility comes a little more complexity in the form of options. The support was available (and awesome) within just a few minutes, and helped us understand an area of confusion about sending settings. Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

I had no idea how powerful the chat feature was going to be. We actually pivoted from thinking email-first to thinking chat-first after trying Crisp, since customers can pick up where they left off at any time by coming back to the page or by replying to an email. That was the magic combo we needed. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

9/2/2022

"Excellent value for money and customer service"

5/5

What do you like best about Crisp?

We primarily use Crisp for support (commercial, level 1 and level 2). The magicbrowse tools and live calls are particularly useful for troubleshooting, and the initial setup of the tool is accessible. Crisp's support is very available and efficient, and the interface is clean and pleasant, which is very important for a tool we use daily. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I would have liked to be able to simply merge two discussions together from the inbox as I used to do with my previous ticketing tool, and to be able to set more options on email alerts, but this second point is not planned for the moment according to support. For everything else, Crisp perfectly meets our needs and is affordable even for a small company like ours. Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

We needed a user-friendly tool, which was not the case with our old tool (support platform with ticket opening and email dialogue). We also needed to respond more quickly to our users, while maintaining a lighter and closer tone with them, unlike the email format which conventionally forces a more distant tone. Review collected by and hosted on G2.com.

Henry C.

Small-Business (50 or fewer emp.)

2/23/2023

"A non-venture backed chat solution that provides the best and fruitful features"

5/5

What do you like best about Crisp?

Their features are rich, it is hard to believe that Crisp is not financed heavily by venture capitalist. They are product oriented, and are friendly to SMBs. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Nothing to dislike about, their engineering skills and the user experience of the software is very very good. Review collected by and hosted on G2.com.

Ahmed G.

Sales Manager

Small-Business (50 or fewer emp.)

10/19/2022

"Great and powerful helpdesk platform"

5/5

What do you like best about Crisp?

The most powerful point in Crisp is the simplicity and easy to handle most of your plugins and setup. Their support team also is very cooperative to solve any problem you might face while you doing your setup. We are a travel agency and Crisp help us to make our work easy and comfortable. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Some SDK functions need support to do . Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

12/9/2022

"I've used it across 3 organizations, still amazing"

5/5

What do you like best about Crisp?

It's as full-featured as Intercom but significantly cheaper. I'm also a big fan of the user CRM capabilities, the integration with Twilio for SMS, and the core chat capabilities. They're also very responsive. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

This is a small issue, but I'd like to have a savvycal integration (vs their current calendly integration) Review collected by and hosted on G2.com.

Corentin C.

Product Manager & Product Owner

Small-Business (50 or fewer emp.)

8/23/2022

"Best Chat Experience for us and for our customers"

5/5

What do you like best about Crisp?

I love Crisp and especially its simplicity.

I want to install it on my application, on my site: nothing could be simpler.

I want to personalize it: even simpler

I want to automate tasks: I can do it.

I want to send emails to some of my customers: I can do it, and what's more, I have fun doing it!

Crisp is beautiful, and simple! Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I'm wasting time trying to understand everything but it's more my fault than Crisp's ! ;)

I would like to have some more advanced customization elements on the HelpDesk, and maybe add possible actions for the automation of the chatbot! Review collected by and hosted on G2.com.