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Last updated on Dec 10, 2024
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  2. Engineering
  3. Information Architecture

Your team member is resisting new IA tools. How will you guide them towards embracing innovation?

When a team member resists new Information Architecture (IA) tools, it's crucial to address their concerns and demonstrate the benefits. Here's how you can ease the transition:

  • Educate with examples: Show how the new tools can improve their workflow and productivity with concrete examples.

  • Provide hands-on training: Offer workshops or one-on-one sessions to build confidence and familiarity with the tools.

  • Encourage feedback: Create an open environment where team members can share their thoughts and concerns, and feel heard.

What strategies have you found effective in guiding team members towards new tools?

Information Architecture Information Architecture

Information Architecture

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Last updated on Dec 10, 2024
  1. All
  2. Engineering
  3. Information Architecture

Your team member is resisting new IA tools. How will you guide them towards embracing innovation?

When a team member resists new Information Architecture (IA) tools, it's crucial to address their concerns and demonstrate the benefits. Here's how you can ease the transition:

  • Educate with examples: Show how the new tools can improve their workflow and productivity with concrete examples.

  • Provide hands-on training: Offer workshops or one-on-one sessions to build confidence and familiarity with the tools.

  • Encourage feedback: Create an open environment where team members can share their thoughts and concerns, and feel heard.

What strategies have you found effective in guiding team members towards new tools?

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17 answers
  • Contributor profile photo
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    Rob Smith

    Global VP of Tech: driving Salesforce success

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    We have at times struggled with this over the past 2 years introducing our own really good AI tooling. Yes you can educate, show examples, identify evangelists, provide training, etc etc. All should be done. In the end, it can't be an additional thing if you're serious. It needs to be baked into the way you work: team processes use it, evaluations have it as a criteria for progression, it's just the 'the way things are done'.

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    siddhu vydyabhushana

    Staff Software Engineer at ServiceNow | Building SimpleResu.me 🚀

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    Here is how I guide my team Explain the Benefits: Show how the tool makes their work easier and more efficient. Start Small: Introduce the tool gradually with simple tasks or projects. Offer Training: Provide hands-on sessions to build confidence. Highlight Success: Share examples of how the tool has helped others. Encourage Feedback: Listen to concerns and address them with empathy. Lead by Example: Use the tool yourself to demonstrate its value.

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    3
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    Jonathan Chew

    LinkedIn AI Top Voice (2023-24) | AI & Revenue Strategist @ Brandrev | AI Insider Newsletter | Executive MBA | MSc AI & ML Mgmt | PostGrad Data Science & Solutions Architecture | PCert Marketing Science & IP Strategy

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    Transitioning to new Information Architecture (IA) tools can be challenging, especially when team members are resistant. One effective strategy is to clearly communicate the reasons for the change and how it benefits both personal productivity and team goals. Highlight success stories and practical advantages to build excitement. Early involvement of team members in the selection process can create a sense of ownership. Offer comprehensive training sessions to build confidence and open up channels for feedback, addressing concerns as they arise. By focusing on these aspects, you create a supportive environment that encourages embracing new tools.

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    Yasaswi Kadambare

    Enterprise Information Architect at AstraZeneca

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    I believe that the first step to driving adoption is demonstrating value in real terms. Some key questions could be answered, such as: what is the projected efficiency of doing IA work before and after adopting the new tools? What is the exact return expected on the time invested to learn and manage the new tool? How does the new tool help collaboration within the team and help simplify deliverables? How could team members provide feedback on areas of improvement in the tool? Addressing these areas ensures that there is clarity and the rationale is understood by the team members. Depending on what the tool is, existing tutorials, market reviews, product documentation etc could be used to inspire confidence on the tool within the team.

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    Sonya White

    Sr. UX Manager, Exec. Director

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    First and foremost, explain the benefits and then back up the decision to adopt the tool with training. Lead by example where possible by adopting the tool yourself. Finally, listen openly to any lingering doubts and do what you reasonably can to mitigate.

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    Sofía Martínez Granada

    | UX/UI | figma | UX/UI Designer | User-centered design |Digital Transformation | Design Thinking | UXDesign | UI Design | Innovation | UX Research | Digital Transformation |

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    In my case, I had go through this situation by giving my team the opportunity to show their experience with AI, besides that our team created an up-skilling program to teach and show how AI can be our ally.

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    Myrela Barros

    UX Designer @ CESAR | Mestranda em Design @ CESAR School | MBA em UX Design & User Research

    (edited)
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    I've come across situations where the tool was adopted organically, simply by demonstrating how I use it and its purpose. However, in general, it's about understanding the reasons behind the resistance and sharing the knowledge with others.

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    Bilikis Sabitu

    UI/UX designer | Product designer | Healthcare| WordPress designer (Divi)|~3 years in design

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    If a team member resists new Information Architecture (IA) tools, I will: - **Show examples:** Illustrate how the tools improve efficiency. - **Offer training:** Conduct workshops for comfort and skill development. - **Ask for feedback:** Foster open communication for thoughts and concerns.

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    Sarah Bitner

    Designer UX/UI

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    I consider it completely acceptable, because despite being technology professionals, everyone can present their initial prejudices with new developments. The ideal in this case is to discuss the pros and cons of use, always taking the employee's opinion into account, as all different angles are healthy and well regarded. Concluding that the new technology will be used favorably in the work area, the company can delicately offer support through workshops and subtly demonstrating other well-made applications, which will certainly make the professional deconstruct himself in relation to the topic.

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    Alia Nabil Mahmoud

    Doctor of Philosophy (Student), NOVA Information Management School (NOVA IMS)- Founder & CEO at Sisters Digital Solutions | Empowering Brands with Creative Digital Solutions

    • Report contribution

    Introducing new Information Architecture (IA) tools can sometimes meet resistance, but understanding and empathy can turn hesitation into enthusiasm. Start by showing how the tools simplify workflows and make their tasks easier with real examples. Offer hands-on training to build confidence and ensure they feel supported during the transition. Most importantly, create a space for open dialogue—listen to their concerns, address their challenges, and involve them in the process. When people feel heard and understand the "why" behind the change, they’re more likely to embrace it. How do you approach resistance to innovation in your team? Let’s discuss!

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