Sim Local Reviews 2,239

Was super easy and friendly and the attendant made sure everything was installed correctly and was working. We got a '3 network' sim, which doesn't seem to have great coverage as we move around the... See more

The fellow at LHR was remarkably helpful and to the point. I told him what I needed, he made a recommendation, set up the phone and I was off. The phone worked without issue for the two weeks I was in... See more

The agent at the counter was very attentive and helpful. She quickly installed the SIM in my phone and verified it functioned perfectly. Payment was smooth making for a very simple transaction. The se... See more

Booked a data only plan while traveling to the USA during a short break. The setup was quick & painless and ready to go once we landed without need to physically alter anything on my phone. Simi... See more

I am staying in Bayswater area and I sometimes do not have signal! As a tourist, I bought this sim as I was told it would cover me adequately around the whole of the UK (England/Wales/Northern Irelan... See more

Quite rude. No greeting when we arrived. Served another customer as she was serving us. Asked us to complete the rating before even explaining what it was. Said she would lose her job unless we gave... See more

Good experience with using the 80Gbytes data/voice/text plan on EE network (4G) last month and this month in Andover and London areas in UK. Except for being indoor in the hotel (near SP10 3UX), ther... See more

Plan meet all my needs while on holiday and was as described. Connectivity was excellent, speed was fast. Client support was wonderful! Chat and emails channels were responded to very quickly a... See more

I needed an eSIM in a hurry as mine was not working Sim Local sorted me out within 5 minutes and I could continue with my holiday Excellent and Effecient service

Awena, the assistant in the kiosk at Heathrow terminal 5 was amazing. So efficient and polite. Explained everything to me clearly and I was ready to go in less than five minutes. A very pleasant and... See more

Didn't work Cost me $US45 which haven't been refunded even though they weren't used I think it was because I have an IPhone12 More instructions would have helped Update Sim Local Support saw... See more

I was able to connect to EE before I disembarked from the plane at Heathrow. Mobile data worked perfectly everywhere that I went (London, Northampton, and Oxford). However, my understanding is that my... See more

The plans choices are good. Purchasing plans through the App. and activation were easy. The information on the data usage could be improved. The plan I chose was Lycamobile. It was not obvious how to... See more

Purchased an eSIM for the UK the day before my flight. While I waited for a checked bag, I logged in to Heathrow's WiFi and followed the instructions on the Sim Local app for installation and cellula... See more

Service coverage is not great and will struggle to connect to even 4G internet. Not stable at all. Phone never connected to 5G internet despite being in areas that were definitely 5G coverage. Find my... See more

Great deal. Felt safe security wise. All calls in country worked great, people could call me with the local number. Circuits always busy when tried to use international calling minutes.

This Sim really works! I am very satisfied. Definitely, I will buy it again. Congratulations

We had a great experience for traveling to Chile & Argentinia. The price was really fair compared to other companies. I used the sim as a German user and had no problems. It was easy and fast connecte... See more

I don't know how it happened, but we thought we were purchasing for service in Mexico, once we arrived in Mexico, it showed as Orange France ??? on our phones. Needless to say, it didn't work for us... See more

The salesperson was very helpful in explaining the different benefits of each sim, and got me all set up within just a few minutes!

The customer service representative was nice and honest about what type of SIM card I should get. Didn’t try to sell me the most expensive. Asked about my flight and where I’m coming from

Very friendly service very professional and supportive took time to help me installing my SIM card and explaining everything patiently. Thank you Asanka and Seema!

I had the greatest experience! It was my first time purchasing a sim card from Gatwick and everything went smoothly. The person that assisted me was very polite and helpful.

The customer service was exceptional. Fawaz helped me purchase and then went out of his way to set up the e-sim for me, as hadn’t done this before. Easy, quick and I’m connected.

I got my eSIM once I arrived in London, and the coverage feels amazing. Sometimes, I feel this plan works better than my hometown's line. I love Sim Local!!!!!

I bought the SIM at Gatwick airport. The attendant was a very gentle girl who helped me choosing the best SIM she also helped me changing the SIM in the phone. I paid with card very easy and the mail... See more

Sophie was incredibly helpful And made sure everything was working perfectly. Great customer service. Would use again for sure.

Your agent Gurpreet was very helpful. Let you know more about your mobile service at the end of my visit

I arrived yesterday into Gatwick. This is my very first time to the UK and was a little lost. Couldn't find where to get my luggage. I spotted your booth...went straight over...told your lovely ag... See more

Great experience in getting two SIM’s at Heathrow T 3 arrivals . Was out of there in 5 minutes.

Efficiency and courtesy defined my experience at this place. The attendant was knowledgeable and patient and the whole process took 2 mins.

I bought the e sim at airport but the lady was in a hurry. Didn’t even show me the phone number, how to check balance, just that i will get all details via email. I could not even book a uber with... See more

Helpful guy who had patience with a senior who is not tech savvy!

Very good service from the time I activated and further the staff was very helpful, which is excellent.

Very helpful, nothing was a problem and delivered with a smile.

It was preatty easy to use, we got great rocomanations from the staff and they were really nice with us

Very nice and helpful person at the desk at Heathrow Airport.

Great experience, very helpful!Seema was perfect at handling my questions and concerns

Fast and reliable. Staff at the airport were very kind.

It was greaf service able to connect to uk and europe

Excellent service - very smooth & speedy process.

Great and very welcoming

It was a great experience