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Manage your Success Plans and Engagements, gain key insights into your implementation journey, and collaborate with your CSMsSuccessAccelerate your Purchase to Value by engaging with Informatica for Customer SuccessAll your Engagements at one place
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A collaborative platform to connect and grow with like-minded Informaticans across the globeCommunitiesConnect and collaborate with Informatica experts and championsHave a question? Start a Discussion and get immediate answers you are looking forCustomer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
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Troubleshooting documents, product guides, how to videos, best practices, and moreKnowledge CenterOne-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and moreVideo channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much moreInformation library of the latest product documentsBest practices and use cases from the Implementation team
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Rich resources to help you leverage full capabilities of our productsLearnRole-based training programs for the best ROIGet certified on Informatica products. Free, Foundation, or ProfessionalFree and unlimited modules based on your expertise level and journeySelf-guided, intuitive experience platform for outcome-focused product capabilities and use cases
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Library of content to help you leverage the best of Informatica productsResourcesMost popular webinars on product architecture, best practices, and moreProduct Availability Matrix statements of Informatica productsMonthly support newsletterInformatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description ScheduleEnd of Life statements of Informatica productsMonitor the status of your Informatica services across regions
- Success Portal
- Customer Experience Accelerators
Customer Experience Accelerators
Customer Experience Accelerators (formerly Success Accelerators) empower customers and partners to accelerate their success with Informatica's Intelligent Data Management Cloud (IDMC) through three distinct types of accelerators. These engagements offer a comprehensive range of support, including advisory and guidance services, tailored consulting, hands-on implementation, and success planning. Regardless of where you are in your journey, we have an accelerator designed to meet your specific needs and help you achieve your goals efficiently.
Professional Services Units
Tailored consulting and hands-on implementation from Informatica Professional Services to ensure your project’s success
Ask An Expert
Get practical, feature-level support and best-practice guidance from Informatica's Global Customer Support team
Connect with Success Architects
Receive strategic, high-level architectural guidance tailored to your business needs from Informatica's expert architects
Let us help you tailor your journey!
Please reach out to your Customer Success Manager (CSM) for guidance to ensure you select the right support path. If needed, your Account Executive can provide your CSM’s contact information.