htaccess
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htaccess crashed my site. I don’t know why this happened, but my hosting provider found the error after a few minutes of searching. This is the translation of the reason the site crashed:
“The reason why the website stopped working was because code was written to the .htaccess file that crashed the website.”
Was this a WordPress issue or something else? I know the Elementor plugin had an automatic update a short time before the crash. The site works fine again now.
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Hi @sveilore,
I can see how concerning that must have been, especially with the site going down unexpectedly after things were working fine. Glad to hear your hosting provider was able to get things back up quickly.
From what you’ve described, this is unlikely to be a core WordPress issue. The
.htaccessfile is typically modified by plugins, themes, or manual changes, and if incorrect or incompatible rules are written to it, that can indeed take the site down.In your case, it’s possible that a plugin update, such as Elementor or another plugin interacting with server rules, may have triggered a rewrite or added directives that your server didn’t handle well. While WooCommerce itself doesn’t usually modify
.htaccessin a way that would cause this, other plugins or caching and security tools often do.A few things you can do moving forward:
- Check with your host if they can share what specific rule caused the issue
- Review recent plugin updates around the time of the crash
- Keep regular backups so you can quickly restore if this happens again
- If you have staging available, test updates there first before applying them to your live site
You can also learn more about how WordPress handles
.htaccesshere:
https://wordpress.org/documentation/article/htaccess/If this happens again and you’re able to capture the contents of the
.htaccessfile at the time, feel free to share it via https://pastebin.com or https://gist.github.com and we can take a closer look with you.Let me know if you’d like help reviewing anything further 🙂
I have got a message asking me to download htaccess. Screenshot here: https://snipboard.io/Z4xmzb.jpg
I was recommended to install Wordfence a while back, but I think it’s too many issues with it. Any reasons to keep it, or should I just remove it?Hi @sveilore,
Thanks for sharing that screenshot, I can see exactly what you’re referring to. That message is coming from Wordfence during its firewall optimization process, and it’s asking you to download a backup of your
.htaccessfile before it makes changes. That is expected behavior, as Wordfence often modifies server configuration to enable its firewall at a deeper level.Given your earlier issue where the
.htaccessfile caused your site to crash, your concern here makes complete sense.A few key points to help you decide:
- Wordfence is a security plugin, and its firewall can be beneficial for blocking malicious traffic
- However, it does make changes to server-level files like
.htaccess, which can sometimes conflict with certain hosting environments or existing configurations - The message about
auto_prepend_fileis also server-related, and Wordfence is trying to integrate with an existing PHP setting, which adds another layer of complexity
If you’ve already experienced instability tied to
.htaccess, and you’re not relying heavily on Wordfence features, it may be reasonable to remove it and use a simpler setup. Many hosts already provide server-level security, which can reduce the need for plugins like this.If you decide to keep Wordfence:
- Always download the
.htaccessbackup when prompted - Proceed with the “Include” option rather than “Override” to avoid breaking existing server settings
- Monitor the site after changes
If you decide to remove it:
- Deactivate and delete the plugin
- Then regenerate a clean
.htaccessfile by going to Settings > Permalinks and clicking “Save Changes”
More on how
.htaccessworks here:
https://wordpress.org/documentation/article/htaccess/If you’d like, you can also share your current
.htaccessvia https://pastebin.com or https://gist.github.com and I can help review it with you.Let me know how you’d like to proceed 🙂
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Thanks, @lovingbro.
I have removed Wordfence. I haven’t had any more issues since the site crashed, but I removed it anyway. Hopefully I won’t get more problems (I probably will as I’ve had several in the past).Hi there
Thanks for the update.
It’s good to hear that the site hasn’t had any further issues since the crash. Removing plugins like Wordfence can sometimes help rule out conflicts, especially if there were restrictions or rules affecting normal site functionality.
If you do notice similar issues again, it would be helpful to check your site’s error logs or reach out to your hosting provider to see if there are any server-level warnings or limits being triggered.
For now, if everything is working as expected, you should be good to continue. If anything comes up again, feel free to reach out we’re here to help.
Before you go, If you felt supported through the issue, a quick review on WordPress.org would mean a lot. It helps others feel confident choosing it, knowing there’s help when they need it.
Leave a review here:https://wordpress.org/support/plugin/woocommerce/reviews/#new-post
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