G2 reviewers report that Cloudways excels in user experience, with many praising its intuitive dashboard that simplifies server management and application deployment. Users appreciate how easy it is to manage multiple sites and servers, making it a favorite among web designers.
Users say that Nexcess offers impressive customer support, highlighting their 24/7 availability and quick escalation process for unresolved issues. This level of support is a significant advantage for those who prioritize responsive assistance.
Reviewers mention that Cloudways provides a seamless setup experience, with many noting how quickly they can spin up new servers and manage SSL certificates. This ease of setup is particularly beneficial for agencies looking to streamline their workflow.
According to verified reviews, Nexcess is recognized for its robust feature set, including a variety of free premium plugins that enhance functionality. Users appreciate the platform's capabilities, although some find it less user-friendly compared to Cloudways.
G2 reviewers highlight that Cloudways has a significantly higher overall satisfaction score, reflecting its strong market presence and positive user feedback. This is supported by a larger number of recent reviews, indicating a consistent level of quality and support.
Users express mixed feelings about Nexcess's pricing, noting that while it starts at a higher entry-level price, the value of its support and features may justify the cost for small businesses. However, Cloudways' more competitive pricing is often seen as a better fit for budget-conscious users.
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