1 EDI Source, an Epicor solution Reviews & Product Details

1 EDI allows us to customize our EDI transactions with our customers, adapting transaction documents to their individual requirements. 1 EDI's flexible job processing provides robust tools to integrate both incoming and outgoing transactions into our business processing systems. With 1 EDI, our electronic commerce transactions flow into and out of our systems with minimal human interactions. This allows us to process daily hundreds of electronic orders in a fully automated business process model. Review collected by and hosted on G2.com.

1 EDI's transaction mapping tool is complex and sometimes difficult to navigate. Some of the mapping controls are not intuitive to use, especially as the inbound and outbound mapping tools work very differently. Additionally, some of the general UI features are not customizable when the need to be. In particular, when reviewing past transactions, the data is displayed in a relatively small proportionally spaced font. This makes reviewing the transaction data difficult for two reasons. First, the proportional nature of the font makes it difficult to distinguish between narrow letters, such as "I" (uppercase "i") and "l" (lower case "L") and a "|" (pipe character). Second, the small (about 9 or 10 point) font size exacerbates the difficulty of the proportional font. This display is not customizable to select a different font or font size. While you can double-click the display to export the data to an external text editor, this is an unwanted extra step when you are trying to review several transactions. Review collected by and hosted on G2.com.

I have been using EDI HQ and AS2 from 1 EDI Source (Now Epicor) since 2015. It is a very extensive and stable program using Microsoft SQL Server as its database. I use Microsoft SQL Server daily in my own software development work and find the open access to data to be extremely helpful. The support team at 1 EDI Source are experienced and always propose a workable solution to any issue I have submitted through their help system. The pdf reporting of EDI 810, 812, 850 and 864 segment types lend to excellent communication with the supplier I work with. The original implementation and upgrades have been flawless with the help of the support team. Review collected by and hosted on G2.com.

I think the user interface is dated. The visual interaction with the program could be improved by a re-designed UI with menu's that are more intuitive. This is not a major drawback because the only time I am on the program is to research a data problem. The help text needs to be moved from the "Wiki" and better integrated into the actual program. Review collected by and hosted on G2.com.

The software is super easy to navigate and makes sending and receiving documents seamless. When we do need support, we get an answer from a person quickly and it's always informative. We use the software daily and it meets all of our EDI needs. Review collected by and hosted on G2.com.

Sometimes it can take up to a week (after we've asked) to get the yearly license renewal sent to us. It would be nice if they offered multi year licenses so we don't have to update every year. Review collected by and hosted on G2.com.

I particularly like that 1 EDI Source has a hybrid customer to meet our needs. This has been invaluable to our team.

Ric Findlay, the main consultant assigned to us, is always there when we need him. There have been times when he is in a meeting that I have entered a case but he always ends up taking care of the problem. In fact, all of the consultants I have worked with have been responsive as well as patient. Review collected by and hosted on G2.com.

Epicare has not been the greatest to get a a problem resolved.

Monthly maintenance has been a little nuisance as it conflicts with some of our major processes that are sent our ERP. I understand though, that this is minor and is unavoidable. Review collected by and hosted on G2.com.

We deal with many software providers in our business, and the one thing that really stands out with 1EDISource is the great people who work there at all levels. I think the culture of the company comes from the top with Lance Hutt really driving the "how can I help you" attitude of all of the folks in the organization. David Horwitz is one of the best sales people we deal with any of our partners as he is always willing to do whatever it takes to get the job done. The software is easy to use, and the customer support is tremenous. Review collected by and hosted on G2.com.

There are some limitations in the product that we need to work around, but overall it is excellent. Review collected by and hosted on G2.com.

The ease of using the mapper along with all of the flexibility of creating multiple processes to support our needs. Review collected by and hosted on G2.com.

The built in reporting could be better with ability to customize yourself. Review collected by and hosted on G2.com.

The software is easy to use. The automation of a new trading partner is fantastic. Customer support is knowledgeable and very helpful. Review collected by and hosted on G2.com.

After using this product a good many years, I don't know if there is one. Review collected by and hosted on G2.com.

The staff is a pleasure to work with. Open to unique strategies and not daunted by a task size or volume. Review collected by and hosted on G2.com.

Lack of attention given to when project hours are coming to an end which may result in the stopping of work. I've had to request additional hours to continue work rather than a PM proactively inquiring with me, the customer. Review collected by and hosted on G2.com.

Local US support from an expert in our EDI setup Review collected by and hosted on G2.com.

Hours of operation could be more friendly to west coast customers Review collected by and hosted on G2.com.

WHEN EVERYTHING IS WORKING IT IS SEAMLESS Review collected by and hosted on G2.com.

WHEN IT ISN'T WORKING IT TAKES A BIT OF TIME TO CORRECT Review collected by and hosted on G2.com.