The customer service from APS is by far the best I have ever received. When I switched to a new job I convinced my new company to take APS on as our payroll provider. The individual attention that we received during implementation, along with the continued support we received from our dedicated account team is wonderful. Review collected by and hosted on G2.com.

One of the downsides of APS is the limited customization of reports. Many times, the reports I need are a combination of multiple reports that are unable to be merged. Review collected by and hosted on G2.com.

I continue to find the support provided by APS superior to other HRIS platforms I have used. My APS Support team is exceptionally friendly and committed to resolving issues. As a customer, I genuinely feel that my feedback is valued. APS was in the process of updating their website interface, and during early access, customers were invited to review the upcoming features and provide feedback. The initial design was quite bright, which was challenging for me due to light sensitivity. I submitted my feedback with modest expectations, but to my surprise, APS responded promptly with screenshots of proposed changes and sought my input. These adjustments were incorporated into the final design. My HR department, consisting of just myself, played a role in this improvement. At APS, you are not just another customer; you are considered an integral part of the APS team. Review collected by and hosted on G2.com.

APS reports could use some additional features. There are a lot of standard HR reports that could be added to the reports manager. Reports for discrimination testing for insurance plans, 403b report for audits, the standard HR reports. ASP has the ability to pull the data needed; however, you need to run multiple reports and combine them into an Excel spreadsheet.

I feel APS has a lot of room to grow with its reporting functionality. Review collected by and hosted on G2.com.

APS offers outstanding customer service. When you sign up, you are assigned a dedicated team of four knowledgeable and helpful members. You can reach out to them by email or phone without any hassle, and you’ll get connected to a real person right away. If your assigned team can’t resolve your issue, they will make sure to direct it to the appropriate person, who will also get back to you promptly. Review collected by and hosted on G2.com.

One drawback of APS is that I cannot enter foreign addresses for employees who are based in other countries. It would be very useful if this feature were available. I manage a seasonal group that comes in for the summer, and at the end of the year, it becomes quite a hassle to update all the outgoing documentation. Review collected by and hosted on G2.com.

It brings our HR, payroll, and time tracking into a single system that we use every day, and the ease of use is great once everyone is onboarded. It has the right number of features to manage the employee data, schedules, and payroll without being too complicated. Implementation needed some support, but the APS team was helpful and responsive throughout every step of the setup. Integration with our existing systems was pretty smooth with the ongoing support and clarification by APS team. Review collected by and hosted on G2.com.

Reporting customization is limited, and some features take time to find. Set up required more help than expected, and occasional system slowdowns can disrupt payroll. Review collected by and hosted on G2.com.

The customer service is good. It is versatile so meets our needs. We do like the system for our mid-size company. We do like the onboarding specifically. Review collected by and hosted on G2.com.

I am not a big fan of the LMS system. It is a little too simplistic and doesn't do some things that most LMS's do. For example, the tests, it doesn't give the correct answer if you get the answer wrong.

Also, The recruiting system is a bit clunky. The filtering isn't the best Review collected by and hosted on G2.com.

Thier customer support is truly one of a kind - their response time is quick and their representatives are very knowledgeable on many topics. Many times we have had to get certain things up and running quickly when a new employee starts or leaves and they have always been available to help guide us, even through the initial set up. They have helped us resolve tax issues that had gone on for months, adjust settings and guide us on what steps to take to do it on our side and have answered compliance questions for us. Overall, they are the biggest selling point. Also, I really appreciate the new user interface, it's easier to use and visually appealing. Review collected by and hosted on G2.com.

Not as many customizations as other ATS's - certain things need to be done by the support team - like setting up accruals or adding locations, but it's not as big of hassle because they are quick to respond and make changes on our behalf. Review collected by and hosted on G2.com.

I have experienced great satisfaction with APS due to its reliable and efficient payroll system, which has greatly benefited our organization. Setting it up was straightforward and was accompanied by excellent support. The payroll process runs very smoothly, with no issues, highlighting its reliability. The customer service is exceptional, always being prompt and responsive. Their representatives are consistently knowledgeable, professional, and approachable. I also find the reporting capabilities to be highly useful. Furthermore, APS Hire enhances our onboarding process, integrating well into our workflow. The customer service and the attentive nature of their representatives are factors that would lead me to purchase APS again. Overall, APS stands out as a highly competent and dependable payroll solution. Review collected by and hosted on G2.com.

I dislike that we have to submit work tickets for changes that we could potentially handle ourselves. It would be more efficient if we could directly make changes to certain system configurations, such as employee deductions or tax reportings, without needing to go through the ticket submission process. Review collected by and hosted on G2.com.

The implementation process was very organized. APS was there to help and guide us through the entire process.

The system is very user friendly so a few guided tutorials and you are ready to use it.

The system has a number of features that you can use in HR and payroll. It helps with OSHA, benefits, and you can customize things you need. An example of our customization is that we put expiration dates for our truck driver's license and medical cards into the system to help us keep up with them. We aren't just using this system once a week for payroll. We use it multiple times a day for reports, dates, employee information and more.

The customer support is great. They always answer questions quickly. They never make you feel like you are asking too many questions or that your question is not important. Review collected by and hosted on G2.com.

Our only headache is integrating it into our accounting software. It exports a csv file that we can upload into the software so it isn't a hard process. We were just use to a system that the payroll was a part of the accounting software, so APS takes a few more steps for us. This issue is a part of any outside payroll system. Review collected by and hosted on G2.com.

I appreciate the seamless implementation process of APS, which was accompanied by a lot of hand-holding from their team, ensuring that we could easily navigate the initial steps without any significant challenges. The onboarding feature and integration with APS hire, which includes a built-in third-party background check with Verified First, streamline our hiring processes efficiently. Importing new employees to payroll is flawless, and the system also seamlessly handles benefits administration. The ability for employees to clock in using a mobile device, aided by geofencing to ensure they are on campus, is highly beneficial. They can effortlessly submit issues and time off requests from their phones, making it extremely convenient. The customer service is stellar; the representatives are quick to respond, usually answering calls directly, and promptly returning calls if missed. Their support has been pivotal in tipping the scale in favor of choosing APS over other platforms. Additionally, the pricing is highly competitive, offering the best value in the marketplace compared to similar platforms like Paycom, Paycor, and Paylocity, making it an excellent choice for our needs. Review collected by and hosted on G2.com.

I would like to make the full database available for report writing. Currently, there's a report writer in APS, but only quite a few of the database sections are available to us. I would prefer it be wide open so that we can generate reports on any piece of data that's entered in the system. Review collected by and hosted on G2.com.

I have been using APS for eight to nine years to manage our hospital payroll, and I find it extremely effective. The setup process was straightforward and easy to learn, which was a significant initial benefit. APS excels in keeping our payroll organized and accurate, and the extensive reporting capabilities are invaluable, offering limitless possibilities for our needs. I particularly appreciate the ability to customize information for our facilities to address unique needs in healthcare, making it easy to tailor the system to our specific contexts. Additionally, APS's ability to integrate with our SIS for group healthcare benefits adds immense value, enabling a cohesive management experience. The customer service is outstanding; they are always helpful, prompt in their responses, and easy to work with, making the everyday use of APS seamless and efficient. Review collected by and hosted on G2.com.

At this time I have not found anything I dislike about APS Review collected by and hosted on G2.com.