What problems is athenaOne solving and how is that benefiting you?
AthenaOne excels at enabling customizable workflow templates and effortless clinic flow, ensuring everything runs smoothly. As an EMR, it delivers all the essential tools needed to operate a clinic effectively and efficiently.
Initially, the company was very helpful in launching my solo practice. They offered a generous introductory deal that included RCM and billing services, which were exceptionally useful in my first few years. However, issues with billing and RCM began to mount over time. The entire system worked well at first, but the quality noticeably declined after about two years. By then, I was paying a substantial premium for the features, which I was willing to accept. I often considered keeping just the EMR and dropping the RCM/billing to save on costs, but I remained loyal at that time.
Then, around year three, a 0.5% price hike pushed things into unacceptable territory. My already pricey but valuable solution suddenly became more expensive and less functional overnight. The most frustrating part was learning last week that downgrading to a bare-bones EMR—without features like automatic eligibility checking—would cost $800 per month per provider. This felt like a slap in the face, as so many other products offer far more for less than half the price. All I wanted was their solid EMR. I now regret ever opting into the RCM/billing; if I hadn't, I could have stuck with the $200–$300 monthly long term (in theory). But after paying them enormous sums over four-plus years, I felt like a piggy bank they were happy to gouge, with no regard for a long-term user like me.
TL;DR: While AthenaOne resolved my non-EMR headaches initially, those problems have returned as far more expensive issues, now turning into a massive headache as I transition to a new EMR. Review collected by and hosted on G2.com.
