Better Stack Reviews & Product Details

I greatly appreciate the independence of Better Stack, which ensures that I receive notifications even when my VPS and hosting servers are down, as it continues to operate and alert me of any issues. The program's clear user interface is another standout feature, enabling me to configure everything effortlessly without having to delve into extensive documentation. It's incredibly intuitive and efficient. The instant notifications are vital for me because they allow me to react immediately to any downtime and handle incidents promptly. The status pages are also quite beneficial, as they let me continuously monitor the status of my services. Also, I found the initial setup process to be straightforward and easy, which was a great plus for me. Review collected by and hosted on G2.com.

The current two-factor authentication (2FA) in Better Stack only supports Time-based One-Time Password (TOTP) methods, which are susceptible to phishing attacks. I believe that including support for WebAuthn methods, such as YubiKey or other physical keys, would enhance security significantly. This would be particularly important for security-focused individuals, although it is not critical. Review collected by and hosted on G2.com.

I love how straightforward the Better Stack setup process is—it was impressively easy to get started, which is one of my favorite aspects. I got it up and running quickly, thanks to its intuitive design, which was vital for me. Additionally, the status page feature is incredibly useful, especially for tracking uptime, incidents, and communicating efficiently with my customers about service status, providing a more comprehensive picture of my system's reliability. Better Stack's simple configuration and the ability to customize it over time are features I highly appreciate. The competitive edge it offers, with a useable free-tier and ease of starting, makes it a prime choice for implementing observability without much hassle, and I'm inclined to stick with it as my needs evolve. Review collected by and hosted on G2.com.

I find it a bit difficult or unclear to configure the status page to display more detailed information. It would be more helpful if there was an easier way to go beyond the basic template to create something richer in information. Ideally, the system itself could analyze the incoming telemetry and suggest the best visualizations and reporting suited for the API surface. Review collected by and hosted on G2.com.

etterStack Uptime is an excellent tool for monitoring the availability of sites and services in real-time. Its interface is modern, easy to use, and pleasant on a daily basis. I appreciate the ability to quickly set up monitors, receive multi-channel alerts (Slack, SMS, email, call), and share professional status pages with clients. The provided diagnostics (screenshots, traceroute, cron job monitoring) really facilitate incident resolution.

The free plan is generous and allows for a good start, which is perfect for small teams or personal projects. Customer support is quick and responsive, which inspires confidence. Review collected by and hosted on G2.com.

The only downside: the cost can quickly rise if you have many monitors or need advanced integrations. Additionally, some customization features (for example, on status pages) remain limited in the entry-level plans. Review collected by and hosted on G2.com.

I’ve been thoroughly impressed with Better Stack after using it for just a month, and to say I'm a super fan is just an understatement. Having worked with several logging and monitoring platforms like Papertrail, Loggly, Splunk, and SonarQube, I can confidently say that Better Stack stands out in a league of its own for my project needs. Its combination of speed, ease of use, robust feature set, and probably the best looking interface you'll ever get to work with makes it an exceptional choice.

The project setup is second to none. When onboarding with other logging services, I find myself sometimes wondering when logs will show up, or if the environment was set up correctly, but Better Stack leaves out all of that guess work with lightning fast logs and a setup specially tailored for every common tech stack. The free status page you get for your app is just the cherry on top.

The entire experience is so polished, you can even autofill your own config straight into the docs you're reading. Countless blog articles for best practices and recommendations are there for supplemental knowledge and have helped me achieve the best setup I could ever ask for.

This might feel less like a review and more like a love letter to the team, but I am so excited that my search for the perfect logging service for my needs is over and I will be including this in every project I start from here. Thank you! Review collected by and hosted on G2.com.

The initial paid tier out the gate starts at $29 which is very steep for the small open source services I run. I would love to see some grace for public repos of some sort, or a lower tier around $14. Currently, it is hard to justify for non-commercial and hobbyist projects. Review collected by and hosted on G2.com.

Better Stack stands out with its beautiful and intuitive UI/UX — it’s one of the cleanest interfaces I’ve used in a monitoring platform. It’s also extremely beginner-friendly, making it easy to get started without digging through complex docs. I really appreciate that they offer a generous free tier, which is perfect for small projects or early-stage startups. Their uptime monitoring is reliable and straightforward, and I was able to integrate it with minimal setup. The fact that you can quickly plug it into a Symfony project using webhooks or alerting integrations is a bonus. Review collected by and hosted on G2.com.

There’s not much to dislike, but I’d love to see even more native SDKs or Symfony-specific integrations to speed up setup even further. Also, some of the more advanced features are understandably behind the paid tier, which can be limiting once your project grows — but that’s fair for a product this well-built. Review collected by and hosted on G2.com.

Go elsewhere and find a better provider Review collected by and hosted on G2.com.

Customer Service - I was promised $20 for this review and they didn’t even deliver Review collected by and hosted on G2.com.

IT can be quickly and easily deployed as an external monitoring tool, with a free tier available for your ISO 27001 preparation. This allows organizations to test system uptime and functionality without a significant financial commitment. As a result, the tool provides objective and independent feedback for internal audits, which makes the entire preparation process faster and more reliable. Review collected by and hosted on G2.com.

nothing yet :) Review collected by and hosted on G2.com.

The integration of what were formerly known as Better Uptime and Logtail into the Uptime and Logs modules under a single platform streamlines workflows and reduces tool sprawl. Here are the technical aspects that I find particularly effective:

effective:

• Incident Management

• Slack-based incident management enables direct collaboration and templated workflows within Slack, supporting rapid response and reducing mean time to resolution (MTTR).

• AI-driven incident silencing leverages customizable machine learning models to filter out noise, ensuring only actionable alerts reach the team.

• Smart incident merging consolidates simultaneous incidents, minimizing alert fatigue and streamlining the acknowledgment process.

• Automated AI post-mortems synthesize incident timelines and outcomes, reducing manual effort in documentation and supporting continuous improvement.

• Uptime and Infrastructure Monitoring

• Fast HTTP(s) checks (up to every 30 seconds) from multiple global regions, with support for ping and heartbeat monitoring, provide high-frequency, reliable uptime data.

• Playwright-based transaction monitoring executes real browser tests with a JavaScript runtime, offering deep synthetic monitoring for complex user flows.

• Error incident alerts include screenshots and second-by-second event timelines, which facilitate rapid root cause analysis and debugging.

• Traceroute and MTR outputs for timeouts enhance network diagnostics from the edge, providing actionable insights for connectivity issues.

• Alerting and On-Call Management

• Multi-channel incident alerts (push, SMS, phone, email, Slack, Teams) ensure critical events are never missed, with single-click acknowledgment for efficient communication.

• On-call scheduling integrates directly with calendar apps like Google Calendar and Outlook, supporting flexible rotations and escalation policies.

• Smart escalation logic can notify backup responders or the entire team if the primary on-call engineer is unavailable, reducing the risk of missed incidents.

• Log Management and Analytics

• The Logs module (formerly Logtail) transforms logs into structured data, enabling SQL-like querying and visualization across the entire stack.

• Integration with infrastructure-as-code tools (e.g., Terraform providers) and support for popular logging libraries (Serilog, NLog) facilitate seamless adoption in modern DevOps pipelines.

• Reporting and analytics features include advanced KPI tracking (MTTA, MTTR), incident cause synthesis, SLA/SLI indicators, and CSV export for further analysis.

• Security and Compliance

• Enterprise-grade security features such as SOC 2 Type II compliance, SSO, 2FA, SCIM provisioning, and role-based access control are available.

• Data residency options and custom VPC deployments support organizations with strict compliance requirements.

• GDPR compliance and team-level isolation are built in, addressing privacy and regulatory needs.

• User Experience and Integrations

• The user interface is consistently described as intuitive and visually appealing, reducing onboarding friction and making complex workflows accessible.

• Extensive integrations with collaboration tools (Slack, Teams), calendar systems, and cloud providers enhance interoperability within existing environments.

• Public status pages can be configured to share uptime and incident data transparently with stakeholders or customers. Review collected by and hosted on G2.com.

The pricing, while competitive for the feature set, may be a barrier for smaller teams or startups, especially when scaling up monitors, log retention, or requiring enterprise features Review collected by and hosted on G2.com.

This was my first time using Better Stack. It was super easy to setup and had been reliable for me so far. Highly recommend! Review collected by and hosted on G2.com.

Nothing so far, it does everything they said it would and more! Review collected by and hosted on G2.com.

We use Better Stack to monitor our backend for our AI chatbot business, and it’s been really solid. It alerts us instantly if anything goes down, which gives us peace of mind, especially when serving clients. Also super cool to show customers how its been up for long via the status. Review collected by and hosted on G2.com.

Havent found anything negative yet, it was easy to setup and easy to use. Review collected by and hosted on G2.com.