Conviva Operational Data Platform Reviews & Product Details

I like its real-time analytics and clear dashboards that quickly show any streaming issues. It helps us improve video startup time, reduce buffering, and deliver a better viewer experience. The platform also integrates well with our existing systems, making it easy to use and we can also get the insights directly to mail weekly. The Implementation process is also easy, proper documentations are available and customer support is there to support if required. Review collected by and hosted on G2.com.

The advanced features, though powerful, can introduce a steep learning curve for teams new to in-depth streaming analytics. Also, to use filters and get insights from dashboard can be difficult initially. But after use, it gets easy. Review collected by and hosted on G2.com.

What I like best about Conviva’s Operational Data Platform is its ability to provide real-time, granular insights into streaming performance and user behavior. The platform gives a unified view across metrics like engagement, quality of experience, and audience trends, which makes it much easier to diagnose issues quickly and make data-driven decisions. I also appreciate the scalability and reliability of the platform—it handles large volumes of data efficiently while still delivering actionable insights. The visual dashboards and drill-down capabilities are intuitive, helping both technical and business teams align around the same data. Review collected by and hosted on G2.com.

While Conviva’s Operational Data Platform is very powerful, one challenge is that the interface can feel complex for new users, and it takes some time to get familiar with all the features. In addition, some advanced customization and reporting options require extra effort compared to standard dashboards. Occasional data refresh delays or syncing issues can also impact real-time analysis in certain cases. Review collected by and hosted on G2.com.

I like how you can drill down into the data, filtering, crossing dimensions, taking out, etc. I also like how you can work directly in the graph, like zooming, highlighting, among other things you can do.

Even, if you want to be more specific, you can even go to a session level and see what the was doing, which is really good when you want to dive into what the device was doing. These peace of info is really useful when debugging specific issues.

The AI monitoring is actually good, although I think still needs some tweaks.

Overall I think it is a powerful tool. Review collected by and hosted on G2.com.

What is beneficial in one way, sometime is not in the other, when it comes to the data presented by Conviva. Too much information sometimes it is just confusing, but I guess it is less painful whilst you get more experience on it.

Conviva session, it is great. But some of them just doesn't make sense so you don't know how reliable is the info. It might be a me problem maybe not understanding the data. I reckon I should report those confusing cases, but because there are thousands of sessions, then you don't know whether it is one off, of part of a pattern, so I just don't bother.

SPI: This is also a me problem again, but I couldn't grasp the idea of it, and as far as I know, we as a team, it is not a standard/metric that we usually talk about it when discussing about streaming performance, although in contrast it seems is something you guys gives lot of importance.

Documentation: Unfortunately I can't give examples at the moment, but I found myself in circumstances analysing data, e.g. sessions and couldn't find information about what it was an specific definition, or it is mentioned but not clear or not enough.

Conviva AI. I think it has potential, we use it, but at the moment we had to enable back again manual alerts to complement some grey areas that AI is not smart enough or it haven't got the hability/flexibility to adapt.

Layout. A bit annoying when one demension takes the whole width, specially when you are in a small monitor (Laptop) and you scroll down with the mouse and you need to position the pointer just right at the side of the screen to scroll down to the bottom, otherwise it will scroll down on the dimension it self. Sorry, I know a bit silly, but it becomes a bit annoying for me when you get called out 2am in the morning :) Review collected by and hosted on G2.com.

What I like best about the Conviva Operational Data Platform is its ability to provide real-time, granular insights into streaming performance and viewer engagement across multiple platforms. The platform's analytics are not only fast but also incredibly detailed, which helps operational teams quickly identify and resolve issues, optimize user experience, and make data-driven decisions. Its intuitive dashboard and customizable metrics make it easy to monitor key KPIs, while its scalability ensures it can handle high volumes of data without compromising performance. Review collected by and hosted on G2.com.

While the Conviva Operational Data Platform is powerful, one area for improvement is the complexity of its interface for new users. The depth of data and number of metrics available can be overwhelming at first, and there’s a learning curve before teams can fully leverage its capabilities. Additionally, some users may find that integrating Conviva data with other internal tools or platforms requires additional effort or technical support. Improved onboarding resources or more flexible integration options could enhance the overall user experience. Review collected by and hosted on G2.com.

The platform is easy to navigate, offers AI alerts, and features user-friendly dashboards. I also appreciate the ability to customize metrics. Review collected by and hosted on G2.com.

It would be great if there were a homepage feature. Additionally, previously used shared dashboards always remain visible in the upper bar and do not close automatically after the user exits them. Review collected by and hosted on G2.com.

What I love most about the Conviva Operational Data Platform is its ability to provide detailed, real-time insights into video performance and audience behavior. It aggregates data from multiple sources and presents it in a unified dashboard, making it easy for our team to quickly identify and resolve issues, optimize content delivery, and increase audience engagement. Review collected by and hosted on G2.com.

My previous requests to include the Interval Unique Device (IUD) metric were not approved. However, I believe this metric provides significant value, as it enables us to aggregate unique device counts within a defined time interval — offering a more accurate representation of active users over time. This level of granularity is essential for better audience analysis, performance measurement, and trend identification across streaming sessions Review collected by and hosted on G2.com.

What I like best about Conviva Operational Data Platform is its ability to provide real-time, granular insights into video playback performance across our entire app ecosystem. It helps us identify which channels are failing, where they are failing geographically, and even which specific users are impacted. This level of visibility is extremely valuable for quickly diagnosing issues, improving user experience, and making data-driven decisions.

Using this we are able to find where our cdn's are not working fine.

And it very frequently used to debug user level issues. Review collected by and hosted on G2.com.

In Api it doesn't provide group by for items form then 500.

it allows on 500 concurrent requests

https://developer.conviva.com/ Review collected by and hosted on G2.com.

What I like best about Conviva Operational Data Platform is its real-time visibility and actionable insights. It provides a comprehensive view of streaming performance, user engagement, and technical health across all platforms. The dashboards are intuitive and easy to navigate, making it simple to identify and resolve issues quickly.

Its ability to surface granular data — down to the session level — enables faster decision-making and helps ensure the best possible viewer experience. The speed and accuracy of the data help teams stay proactive rather than reactive, which is a major advantage in today’s fast-paced streaming environment. Review collected by and hosted on G2.com.

While Conviva Operational Data Platform is powerful and insightful, there are a few areas with room for improvement.

At times, the user interface can feel slightly overwhelming due to the sheer volume of data and options available. For new users, there may be a learning curve to fully understand and navigate the platform efficiently. Additionally, customizing dashboards or reports to specific use cases can require more technical knowledge than expected.

Improved onboarding guides or more intuitive customization tools would enhance the overall user experience and make the platform even more accessible for teams of all skill levels. Review collected by and hosted on G2.com.

Conviva’s Operational Data Platform delivers lightning-fast, real-time analytics with explainable AI, enabling full-census data capture, instant root-cause analysis, customizable metrics without code, and unified insights across teams—helping organizations optimize quality, performance, and business outcomes efficiently. I appreciate that the Conviva Operational Data Platform provides real-time visibility into customer data, enabling proactive and personalized support to enhance the overall customer experience. Review collected by and hosted on G2.com.

One potential drawback is that the platform can feel complex at first, requiring some time and training to fully leverage all its powerful features. Review collected by and hosted on G2.com.

I have been using Conviva for last 10 years for streaming service analysis. Conviva makes it a lot easier to identify the customer pain points. Our customer support team can easily find the reason of failures which helps engineering team to debug the problems faced by our users. It is a great tool to analyze the quality of service and quality of experience for our streaming service. I love the way Conviva allows to filter under different dimensions and fields.

The integration and implementation is very easy for all platforms that we support. Not only that but Conviva support team is very easy to approach and has been very helpful whenever required. Review collected by and hosted on G2.com.

I don't have any particular thing in my mind but some times I feel that it could be more helpful if it can allow to add more custom data and events. For example when we want to debug some problem using Conviva, it is hard to reach to the root of problem as no debug information is available. Review collected by and hosted on G2.com.