Docusign's greatest strength undoubtedly lies in its outstanding ease of use. The intuitive interface allows anyone to send and sign documents with just a few clicks, drastically reducing time and errors. I particularly appreciated the ease of implementation, which enabled rapid and seamless adoption within our organization. The high frequency of use for managing all our contracts testifies to its effectiveness and centrality in our processes. Furthermore, the ease of integration with our Salesforce CRM has greatly simplified our workflows, making the sales cycle more agile Review collected by and hosted on G2.com.

While Docusign is exceptional, there are a few areas for improvement. At times, the cost for certain advanced features or high transaction volumes can be a bit prohibitive, especially for small and medium-sized businesses. Although the overall ease of use is high, the administration interface for complex configurations could be made more straightforward. Additionally, while acknowledging the importance of customer support, on some occasions, response times for non-standard issues could be optimized. Finally, despite its high ease of integration, customizing certain integrations requires specific technical skills that are not always immediately available internally Review collected by and hosted on G2.com.

Docusign has all the basic features one may want, as part of their standard offering. The tool is easy to use, and offers a clean workflow if frequently using for a large number of documents. Customer support is average as compared to other SaaS offerings; nothing better / nothing worse. For context, we are a 501(C)3 nonprofit who sends between 300 and 400 contracts per year, and do not use any significant custom integrations. Review collected by and hosted on G2.com.

Docusign ended their nonprofit special pricing support, so we were inclined to take an objective look at the tool. Since we are paying full price, we have found at least one or two viable alternatives that are less expensive, and actually offer more in terms of standard features than Docusign. Please note, I am not commenting on custom integration capabilities as we do not have any in our current state. Review collected by and hosted on G2.com.

DocuSign makes the entire signing process incredibly fast, secure, and convenient. I can send, sign, and manage documents from anywhere—whether on my phone or computer. The real-time notifications, template features, and integration with tools like Gmail and Dropbox save a ton of time and keep everything organized. It’s especially helpful when working with clients remotely or under tight deadlines. Review collected by and hosted on G2.com.

The biggest downside is the pricing for small teams or occasional users—it can feel a bit steep if you don’t use it often. Also, the user interface can be slightly overwhelming for new users, especially when setting up templates or advanced workflows. Lastly, some recipients occasionally miss the email or find it in spam, which can delay the process. Review collected by and hosted on G2.com.

DocuSign makes the signing process simple, secure, and fast. I like that documents can be shared, signed, and finalized in just a few clicks, without the need for printing or scanning. The platform integrates well with other tools like Salesforce and Microsoft, which streamlines workflows. The user interface is intuitive, making it easy for both first-time and frequent users. Review collected by and hosted on G2.com.

While the core functionality is excellent, advanced features can feel expensive compared to alternatives. The reporting tools could be more flexible, and occasionally the mobile app has minor usability issues. Additionally, for new users, the setup and navigation of admin settings may take some time to learn. Review collected by and hosted on G2.com.

The best part about Docusign for me is the ease of use. I can upload anything--from PDFs that require edits---to complex contracts and have them legally and efficiently signed in seconds. From anywhere in the world. Review collected by and hosted on G2.com.

I think the payment model should be reworked. Review collected by and hosted on G2.com.

The interface is easy for end-users to sign documents Review collected by and hosted on G2.com.

I have been a systems admin for over 4 years - I've learned how to administrate programs such as Salesforce, Microsoft 365, various CRMS and telephony systems. I can confidently say the admin console is cumbersome and overly complicated. I tried cancelling our account but was unable to, which led our account to autorenew. When I explained the situation to their collections team, they were inflexible and not considerate at all for our experience. I repeatedly asked to resolve the issue amicably, explain the situation, speak to a manager, have our case escalated it, and received no support. It took Docusign on average 3-4 weeks to respond to our emails. This issue started in August 2024, it is now March 2025 and it is still not resolved. We are a small mom and pop operation. I am a team of one (1) person, and I will likely never use Docusign again because this experience has been a huge drain on our limited resources and unsatisfactory.

TLDR: their autorenew policy on contracts is predatory and their collections team is uncooperative. I would expect better customer service from a company that has a large monopoly on the market and presumably enough money to dedicate resources to these kinds of issues. Review collected by and hosted on G2.com.

Signatures are relatively easy to configure. Review collected by and hosted on G2.com.

Subscription terms and refund policy is rigid and disappointing resulting in poor customer service. Review collected by and hosted on G2.com.

pretty flexible. I use it because I am used to using it with real estate transactions over adobe sign. I suppose Docusign perhaps had more market share over Adobe sign and now I'm used to using it over Adobesign Review collected by and hosted on G2.com.

the exhorbitant costs for a small business owner Review collected by and hosted on G2.com.

Docusign is accepted as a credible signature by organizations that do not take e-signatures as a rule, i.e., Novitas for Medicare provider applications. Review collected by and hosted on G2.com.

The cost of Docusign and the long contracts are roadblocks for my organization. Review collected by and hosted on G2.com.

The efficicy of sending a document/contract to be signed and returned. There were no software to be downloaded. Review collected by and hosted on G2.com.

Cost per envelope was to much and also every time you would resend it used up an "envelope" Review collected by and hosted on G2.com.