What do you like best about Ironclad?
I've used Ironclad at a few companies now, and mainly utilize it to generate NDAs, MSAs and other legal agreements between vendors and supply chain teams.
A few highlights as to why I like Ironclad:
1. The UI is straight forward, and fairly simple to get started right away. While Ironclad has settings and filters you can play around with, you can jump right in and and use it as-is without any modifications.
2. The connection to Slack is helpful to send me updates as to when signatures are sent out, received, or workflows are initiated or cancelled.
3. I'm a big fan of the metrics that Ironclad tracks around # of turns to complete an agreement, total time agreements take from initation to signature, and more. Having access to that data any time I need it, helps me pinpoint where our opportunities are to improve our process.
4. A lot of companies we work with will have their own tool they use for redlines, and that works fine with Ironclad. For example, we have a partner that works in a different contract management tool. We're able to download our redlines as either a Word doc or PDF, and send it back to them to upload into their system. Then we can upload their redlines as they send it back. Alternatively, the vendors can redline agreements right in Ironclad themselves. So it gives teams flexibility to handle everything in Ironclad, or just the pieces that they want.
5. It's easy to change signers, add participants, add approvers, etc into workflows. So Ironclad remains flexible with any team changes on either side.
6. I like that you can also create workflows that ask you if any other workflows exist for the same vendor. So you can make electronic connections between the two. It's helpful to track historical agreements to ensure one doesn't contradict the next. And on the same lines of historical agreements, the repository is great. Straight forward, but easy searchability and ability to filter by any number of things, dates, contract values, expiration dates, etc.
I personally haven't had to use the customer support feature, so I cannot speak to that. Review collected by and hosted on G2.com.
What do you dislike about Ironclad?
My list of dislikes is far shorter:
1. I would like if Ironclad could accept additional file formats. Sometimes we see credit applications as an excel doc, and we have to convert to pdf/word before uploading.
2. Sometimes the "convert to word" functionality when uploading as a PDF causes some wonky formatting issues. Review collected by and hosted on G2.com.
