Ironclad Reviews & Product Details

I appreciate how Ironclad serves as a one-stop solution for initiating workflows for approvals and generating order forms. Its functionality in keeping track of any changes in contracts, particularly for legal reviews, is extremely valuable. I love having a central repository where all contract-related legal redlines are managed, making it easy to send out drafts to clients via email. I find the ability to manage contracts all in one place commendable, especially for tasks like raising order forms and triggering signatures. Outside of contracts, I enjoy how Ironclad facilitates amendments, third-party authorization, and the creation of specific documents seamlessly. The ease of use is another aspect I appreciate; Ironclad is straightforward, and the initial setup was pretty simple, getting started the moment it was enabled. Overall, these features collectively make Ironclad an indispensable tool for my work. Review collected by and hosted on G2.com.

The email management in Ironclad is combersome. Whenever I receive an email from a client with comments and address their points, a new email is sent out for each response. This results in multiple email threads instead of a single, continuous email trail. It can be challenging to keep track of all conversations, and clients may lose track of the discussion due to this fragmented communication. Review collected by and hosted on G2.com.

I've been consistently impressed by Ironclad's relentless commitment to innovation. The platform's continuous improvement is evident in several key areas:

Advanced AI: The meaningful adoption and integration of AI-driven features.

Ecosystem Connectivity: A growing library of robust integrations with other critical third-party tools.

Guided Processes: The development of sophisticated and practical playbooks that streamline operations.

Beyond the technology itself, the support available via the online community is a significant value-add. It provides a unique forum to connect with peers and troubleshoot not just system-specific issues, but also to collaborate on broader process challenges.

Having evaluated other solutions in the CLM market, I've found it notable that even competitors often acknowledge they cannot provide the full spectrum of capabilities that Ironclad delivers. Review collected by and hosted on G2.com.

In my experience, even the most robust platforms have areas for refinement. As an active user of Ironclad, I've identified a few opportunities that I believe would further elevate the user experience:

Pricing & Packaging: The pricing model can be complex and represents a significant investment. However, I must commend their team for being consistently willing to collaborate and find flexible solutions that meet specific consumer needs.

Support Ecosystem: While navigating the official help articles can sometimes be challenging, this is precisely where the Ironclad community shines. It has become an invaluable, responsive resource for peer-to-peer support and practical solutions.

Analytics & Reporting: The 'Insights' reporting module is an area with significant potential for development. The current functionality can be unintuitive and does not yet provide the level of deep, actionable data that many power-users require.

I am sharing this feedback constructively, as I continue to be impressed by the platform's core capabilities and am optimistic about its future direction. Review collected by and hosted on G2.com.

I really appreciate using Ironclad as it streamlines the management of our contracts, even though the initial setup was difficult due to the large volume of agreements. It remarkably helps us process an extensive number of contracts annually by efficiently executing these documents from start to finish. I find the functionality to create workflows very beneficial, as well as the ability to add and remove approvers, track terms, and generate reporting metrics which enhance workflow efficiency. Additionally, I like that Ironclad offers integrations with DocuSign and Salesforce, which significantly enhance the execution of agreements and facilitate deal closures by our commercial team. The pricing and the supportive team behind Ironclad amplify my positive experience with the software. The flexibility in workflow creation is a standout feature that further justifies why I would opt to continue using Ironclad. Review collected by and hosted on G2.com.

{"The ability to copy and paste is sometimes unavailable.","It is hard to replace documents in fully executed workflows.","There should be the ability to change the order of documents that are going out for signature."} Review collected by and hosted on G2.com.

I find Ironclad incredibly valuable for its ability to streamline the capturing of approvals from cross-functional partners, which enhances collaboration across different departments. Additionally, having all documents stored in one central location significantly simplifies document management and retrieval, fostering better organization. I really appreciate the approval workflows as they are efficient in maintaining the flow of work, and the version control feature is outstanding for maintaining document integrity over time. The signature process is seamless, adding to the effectiveness of executing contracts promptly. Document retention ensures compliance with policies, minimizing risks associated with data losses. Ironclad’s integrations with software like Coupa and Salesforce are noteworthy, as they support both sales and accounting teams, enhancing cross-functional operations. I also have a great relationship with the support team, which is a significant factor in considering repurchasing the service in the future; their continued involvement contributes to ease of use and overall satisfaction. Review collected by and hosted on G2.com.

I find it challenging that some functionality and features don't make it easy to search in the repository. This limitation hinders my ability to efficiently locate necessary documents or information stored within the system, which can be frustrating and time-consuming, especially in a fast-paced work environment. Review collected by and hosted on G2.com.

I find the redlining feature within Ironclad incredibly useful as it allows us to manage revisions and agreements efficiently in the cloud. The capability of keeping all communications organized and secure through the activity feed enhances our workflow significantly, ensuring that everything is contained within one platform rather than scattered across different ones. I appreciate that we can minimize download and upload because we can redline within ironclad, which streamlines our processes further. Additionally, the constant updates and support from the help center contribute to improving user experience with Ironclad. Review collected by and hosted on G2.com.

I found the setup process for Ironclad very challenging. It was difficult to determine the correct resources needed, which led to wasting time and money. Even after engaging with an Ironclad engineer, it was only when we engaged an Ironclad recommended consultant that the process became much better. This initial setup experience was frustrating and inefficient with Ironclad alone. Review collected by and hosted on G2.com.

Intuitive UI with extremely fast response times are what, to me, makes Ironclad stand out against any other platform I use for work in the Licensing Industry. Most other platforms look and feel like vestiges of early 2000 internet design and functionality, with very low response times.

I use Ironclad on a daily basis and the alert and tagging functions are always making sure I am on top of my work and nothing is missed, which is really appreciated and also something that all other platforms I use leave a lot to be desired on.

The new and improved UI has already dramatically improved the search function with an easier and much more fleshed out search function, allowing me to filter my search to the level of granularity I need to find exactly what I am looking for. Review collected by and hosted on G2.com.

Upon the implementation of the updated UI I have started receiving email via executed contracts workflows from people that have never been included in said workflow, spamming my email inbox with alerts on subjects that are not even related to me or the workflow.

Additionally, it is very inconvenient that I can only see the name of a commenter once I click the contract's Edit button. Review collected by and hosted on G2.com.

As a long-time power user of Ironclad, I’ve had the opportunity to leverage its capabilities across several organizations over the past five years. Throughout this time, Ironclad has consistently proven to be a best-in-class contract lifecycle management (CLM) platform, offering a seamless blend of robust functionality, intuitive design, and exceptional customer support.

One of Ironclad’s standout strengths is its ease of implementation and integration. Whether integrating with Salesforce, DocuSign, or internal systems, the process has always been smooth and well-supported. The platform’s flexibility allows it to scale with organizational needs, making it equally effective for startups and large enterprises.

The user experience is thoughtfully designed, catering to a wide range of skill levels. From legal professionals to business users with minimal technical background, Ironclad’s interface is accessible and easy to navigate. Its customizable workflows, automated approval routing, and powerful search capabilities make managing contracts efficient and transparent.

Ironclad’s feature set is both comprehensive and adaptable. The platform supports everything from contract creation and negotiation to execution and post-signature analytics. Features like dynamic clause libraries, audit trails, and real-time collaboration tools have significantly streamlined our contract processes and reduced turnaround times.

What truly sets Ironclad apart is its exceptional customer service. The support team is consistently responsive, knowledgeable, and proactive. Whether addressing technical questions or assisting with workflow optimization, their attentiveness and commitment to customer success have been invaluable.

In summary, Ironclad is a highly reliable and scalable CLM solution that delivers on its promise of transforming contract management into a strategic business function. Its combination of powerful features, user-friendly design, and outstanding support makes it an indispensable tool for any organization looking to modernize its legal operations. Review collected by and hosted on G2.com.

Like any platform, Ironclad has its challenges. Feature rollouts can sometimes feel incomplete, with new capabilities occasionally lacking full functionality or requiring additional refinement post-launch. Additionally, training materials and documentation are not always up to date, which can create friction during onboarding or when exploring new features. Another consideration is cost scalability as user counts grow, the pricing model can become a significant investment, especially for larger or rapidly expanding teams.

Despite these challenges, Ironclad remains a powerful and reliable CLM solution. Its strengths in usability, integration, and support far outweigh the drawbacks, and the platform continues to evolve in ways that reflect a strong commitment to customer success. Review collected by and hosted on G2.com.

Ironclad is a hub for all our documents current or past, I enjoy that it is a repository that can hold all our agreements within. I do greatly like how easy it is to navigate and locate key contracts and key contract terms. We've used Ironclad for years now and it has just gotten better and better through the years. Review collected by and hosted on G2.com.

The one thing I personally dislike about Ironclad is the new workflow dashboard, when opening up a workflow within Ironclad, I preferred the last version of how it would look. I think now it made a bit of our sales team a little confused on how to properly add documents and share. Review collected by and hosted on G2.com.

Ironclad has greatly streamlined and improved our contracting process at Teads. The platform is user-friendly, efficient, and ensures that every step of the process is logged and transparent for the relevant users. Ironclad provides us with a centralized, searchable repository for all our agreements, making it easy to find and manage documents. Their support team is responsive and receptive to feedback—they regularly update the platform to accommodate our requirements. Overall, Ironclad has made contract management much more organized and effective for our team. Review collected by and hosted on G2.com.

The AI capabilities are not good enough. Also, we wanted it to manage also the legal ticketing but it's not 100% suitable for this. Also, the reports are very basic. Review collected by and hosted on G2.com.

Easy to manage workflows ourselves, simple UI for users, intuitive Review collected by and hosted on G2.com.

Insights is not remotely helpful. You can't export the full chart into an image for slide decks and the intended viewer must log in to IC in order to be able to see the full chart. You can't view the average / median duration of an approver or team in Insights and we have to connect IC to Looker and hopefully we will be able to give the basic metrics to our leadership. Impossible to reorder documents in the signature package or at anytime after the WF has been created. SmartImport property and clause collection is incomplete or wrong (20% wrong). Duration of time is shown in the repository in milliseconds and not labeled which is SUPER confusing and misleading for users. In document editor it is difficult to work in once you have many comments and edits and you have to download into Word. Word AdIn required Microsoft v16 or newer. Training materials are too high level and very out of date. Entity is going to be very time consuming to set up. Review collected by and hosted on G2.com.