Mitel Reviews & Product Details

Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.

Seller

Mitel Networks

Languages Supported

English

Product Description

Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

Overview by

Brandon Davis

Discussions

Mitel Community

Pricing

Pricing provided by Mitel.

Essentials

$20.99

/user/month

Premier

$26.59

/user/month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Mitel Integrations

(1)

Integration information sourced from real user reviews.

Mitel Media

Full MiCloud Connect Collaboration Suite

Mobile Workforce

Mitel Teamwork

Collaborate Anywhere with Mitel Teamwork

Mitel Reviews (234)

View 1 Video Reviews

G2 reviews are authentic and verified.

Here's how.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

11/18/2025

"Sunsetting soon, move to cloud"

5/5

What do you like best about Mitel?

The Administration experience and end user experience Review collected by and hosted on G2.com.

What do you dislike about Mitel?

The Mobility application is spotty at best and non-funtional most of the time. Review collected by and hosted on G2.com.

Menard B.

System Engineer

Mid-Market (51-1000 emp.)

4/17/2025

"A Unified communication platform short review"

5/5

What do you like best about Mitel?

What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and integrate with other existing platforms and telephony system. Their devices are also easy to use and have a simple yet friendly user GUI. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

I dont think there is anything I dislike with their solutions. Mitel is our best selling telephony solution. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

5/16/2025

"IT Team Leader"

4/5

What do you like best about Mitel?

The GUI from agent perspective but also the back end configuration is easy to use Review collected by and hosted on G2.com.

What do you dislike about Mitel?

A lot of bugs that have been reported, Your site explorer crashes often. Review collected by and hosted on G2.com.

Lana S.

Adjunct Instructor

Small-Business (50 or fewer emp.)

7/8/2024

"The only positive thing about the company is the phones."

0.5/5

What do you like best about Mitel?

Mitel wireless handset phones were a nice feature and had a very nice look. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Mitel's customer service was lacking. You get only answers that are scripted, no willingness to help beyond that. If you request to be moved further up the chain, you are met by resentment and a big "no". Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

Mitel is not solving any problems, they recently shut down the service after selling out to another company, but won't let you out of your contract or waive the early termination fee. I gave them information that was given to me by one of their vendors and then told by them that their vendor was wrong. It's been a complete mess. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

10/14/2024

"Worked well for start up company"

2.5/5

What do you like best about Mitel?

Serves it's purpose to deal with incoming and outgoing customer contact. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

The reporting spreadsheets were time consuming to navitage through and we often encountered technical difficulties with the lines where the phone lines would randomly dial out. Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

12/15/2023

"Using Mitel connect for teleworking"

4.5/5

What do you like best about Mitel?

Streamlined, functional, and stable interface. I use this tool as part of my role as a local technician to use the softphone for teleworking, I install and troubleshoot the solution as well. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Global deployment by group policies not optimized Review collected by and hosted on G2.com.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

10/15/2021

"Solid UCaaS solution with useful and user friendly features"

2.5/5

What do you like best about Mitel?

The solid Feature set of traditional PBX features plus advantages of Cloud flexibility. All of the Connect apps sync and work well together Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Less control of the pace of when we want to do updates than we had before with our onsite system.

Not being constantly encouraged to move to RC-MVP. Review collected by and hosted on G2.com.

Recommendations to others considering Mitel:

Work with a great supportive local Mitel Channel partner as they will be usually providing your 1st tier support. Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

Greater flexibility to work from remote locations (work from home) or devises without having special network gateway access. Lower cost to add advanced features for a smaller number of users. Review collected by and hosted on G2.com.

Steven S.

Director of Information Management

Small-Business (50 or fewer emp.)

6/26/2018

"Solid service and support"

5/5

What do you like best about Mitel?

Great call quality, and very easy to manage. Support has been generally quick and helpful. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Occasionally have had delays in e-mailed support Review collected by and hosted on G2.com.

Heather M.

Administrador de RR. HH.

Enterprise (> 1000 emp.)

6/6/2022

"Schedule your meetings efficiently and with built-in calendar."

5/5

What do you like best about Mitel?

Offer products in an innovative way. It helps us establish conversations with your work team and keeps us always in sync. It promises the best protection of the combined work and stimulates the commitment of employees and clients. I express that it provides fundamental tools for the proper functioning of our organization and in this way takes our company to a high-quality level. Moreover, it provides a collaborative workplace to establish team projects. moreover, it cooperates with registries and programs on the fly. Mitel makes sure you get the most out of your business VoIP solutions. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

it would be great if you could see the phone numbers in voicemail as it only specifies the time and internal phone numbers, and external numbers are specified as unknown. Allow users to transform audio and microphone settings without having to be in an active call. The sound is sometimes an inconvenience because conclusive users cannot hear the other person or vice versa. Review collected by and hosted on G2.com.

Recommendations to others considering Mitel:

We enjoy using this system which has given our organization greater scheduling flexibility, minimizing travel, approving more work and keeping distractions at bay. It provided us with a seamless experience, which we attributed to the smooth running of our organization and we are pleased with the results achieved. Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

Keep team members connected and benefited during business complications and offer support to boost employee morale and comfort. Simplify your workflow with team messaging, file sharing, and task management. Mitel adopts reinforcement and simple and effective solutions. Plus, unlimited video conferencing, instant emailing, screen sharing during our meetings, call transfer to colleagues, and more. Keep team members connected and beneficial during business hassles and offer support to boost the morale and comfort of the employees. Simplify your workflow with team messaging, file sharing, and task management. Mitel adopts reinforcement and simple and effective solutions. In addition to unlimited video conferencing, sending instant emails, viewing shared screen during our meetings, transferring the call to our colleagues and more. Review collected by and hosted on G2.com.

Sara B.

Commercial Lines Account Support Specialist

Small-Business (50 or fewer emp.)

12/16/2021

"Not bad for a phone system"

3.5/5

What do you like best about Mitel?

I like that Mitel has been beneficial while working from home. The feature that I like most is having calls forwarded to your cell phone directly from your work line. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

I do not like that the app is not user-friendly. The setting can be challenging to navigate through to set the phone up as you want it (i.e., forwarding calls). The program also seems to have technical issues quite a bit. Review collected by and hosted on G2.com.