Salesforce Agentforce Reviews & Product Details

It tells me my total of my hours. I can adjust it to anytime I want, fast to complete, can make a draft and then submit later, leave comments, and now with the new feature add screenshots Review collected by and hosted on G2.com.

Confusing platform surface too crowded sometimes hard to sue on phone weird task bar on left is annoying to use when you are trying to submit your timesheet. Review collected by and hosted on G2.com.

Salesforce Agent force provides a powerful and flexible platform that helps streamline customer interactions and automate repetitive tasks. I really like how it integrates seamlessly with Salesforce CRM, making it easier to manage leads, cases, and customer queries in one place. The interface is intuitive and user-friendly, which reduces the learning curve for new users. The automation and AI capabilities also save a lot of time by minimizing manual efforts. Overall, it improves team productivity and enhances customer experience through faster response times and better visibility into customer data. Review collected by and hosted on G2.com.

While Agent force is an excellent tool, it can sometimes feel a bit overwhelming due to the number of features and configuration options available. The initial setup and customization require some technical expertise, which may not be ideal for smaller teams without dedicated Salesforce admins. Also, certain advanced features come at an additional cost, which could be a limitation for organizations with tight budgets. Despite these minor drawbacks, once everything is configured, the platform performs exceptionally well. Review collected by and hosted on G2.com.

I’m Megha, Founder of SalesforceMegha.com and I’ve been exploring Salesforce Agentforce as part of my work in the Salesforce ecosystem. It’s an impressive AI Agent Builder that integrates seamlessly with Salesforce, enabling automation of customer interactions and internal workflows. The platform is still evolving, but its potential to transform how teams build intelligent agents inside Salesforce is huge. Review collected by and hosted on G2.com.

While Agentforce shows great potential, it’s still in its early stages. Some documentation and real-world implementation examples are limited, which can make it harder to explore advanced use cases. I’d also like to see smoother onboarding for non-technical users and deeper prebuilt AI templates for specific Salesforce clouds. Review collected by and hosted on G2.com.

What I like best about Salesforce Agentforce is how easy it makes building apps with AI. The new Agentforce Vibes feature is a real game changer: you just describe what you want in plain language, and it generates the code, builds, tests, and even deploys it for you. It’s like having a full dev team that understands exactly what you mean. And since it’s built on the Agentforce Platform with enterprise-grade security and governance, it feels powerful and trustworthy! Review collected by and hosted on G2.com.

Sometimes the setup and customization can feel a bit complex, especially when you’re just getting started. So you need to go through the learning curve. Review collected by and hosted on G2.com.

The AI capabilities are truly impressive, and Salesforce remains a leading brand in the CRM space. The agent interface is intuitive and user-friendly, making it easy to train new users. Additionally, the inclusion of a sandbox environment adds valuable flexibility for testing and development. Review collected by and hosted on G2.com.

Salesforce would benefit from offering more user-based or agent-based options for real-time client alerts. If such features were available, I think more businesses would be inclined to use the platform. Review collected by and hosted on G2.com.

I like that the AI agents in Salesforce Agentforce can access real customer information like cases, orders, and account details, which makes the responses feel personal and accurate. It's great that we don't have to switch tools or copy data around. The AI is able to instantly check Salesforce data and provide the right answer, so we can respond faster. One of the biggest values is that the AI doesn't give generic answers, but instead gives detailed responses based on real data, like the exact order status. Review collected by and hosted on G2.com.

Sometimes the AI responses still need fine-tuning. We have to review and adjust prompts or flows to make sure the answers match our tone and business logic. I'd like simpler setup and onboarding. Some configurations, like defining agent behavior, permissions and data access, still feel technical. More guided setup steps or ready-made templates for common use cases would help teams get started faster. Review collected by and hosted on G2.com.

Using Agentforce has completely transformed the way I work. It lets me build smart, responsive agents in minutes, automate complex tasks, and deliver consistent, high-quality support without lifting a finger. I love how intuitive the setup is—tweaking behavior, adding tools, and testing flows feels effortless. Agentforce has genuinely leveled up my efficiency and made my workflows feel faster, smarter, and more professional. Review collected by and hosted on G2.com.

I have had no issues so far with agent force. It handles what I need it to very well. I am looking forward to how they will expand on functionality and how I’ll be able to implement that Review collected by and hosted on G2.com.

Able to utilize Salesforce ecosystem with English like language. Helpful for easy product development to deployment. Time to market made very easy by agentforce. Review collected by and hosted on G2.com.

Not anything as of now. All looks great. In case if something goes wrong there is no possibility to get alternative solution from agent force. It keeps showing same solution. Review collected by and hosted on G2.com.

I like how Salesforce Agentforce automates repetitive tasks using AI-driven decision-making, reducing the need for extensive coding with Apex. It effectively uses AI tools to minimize hardcoding by leveraging natural language understanding and predictive models. I also appreciate the real-time customer support and case management directly integrated with Slack, which automatically updates Salesforce records, making it easier to manage interactions between agents and customers. Additionally, the integration with MuleSoft is beneficial for connecting Salesforce with external systems such as ERP, HR, and finance, allowing workflows to trigger actions across different platforms. The native Salesforce integration of Agentforce simplifies the initial setup, especially if you're already using Service Cloud or Sales Cloud, because it's like enabling an add-on without the need for separate hosting or complex API configurations. Review collected by and hosted on G2.com.

Agentforce works well for standard workflows, but when you need highly specialized logic or deep customization, it can feel restrictive compared to writing Apex or custom integrations. For example, advanced AI-driven workflows sometimes require external orchestration, which isn’t fully supported yet. Workflow complexity is another issue. Agentforce handles simple automation well, but multi-step workflows involving conditional logic, external APIs, and asynchronous tasks often require custom Apex or middleware. A workflow that predicts churn, triggers a marketing campaign, and updates an ERP system is hard to orchestrate natively. Review collected by and hosted on G2.com.

What I like best about Salesforce Agentforce is that it makes AI practical by enabling autonomous agents to handle real business tasks, deeply integrating with native Salesforce objects and permissions, offering low-code configuration, supporting real-time decision-making, and turning Salesforce from a system of record into a system of action through intelligent automation. Review collected by and hosted on G2.com.

What I dislike about Salesforce Agentforce is that it can feel opaque at times, with limited visibility into how decisions are made, it requires strong data quality and governance to be truly effective, setup can be complex for advanced use cases, costs can escalate quickly, and it’s still maturing so some edge-case scenarios and debugging workflows aren’t as smooth as they should be. Review collected by and hosted on G2.com.