ServiceTitan Reviews & Product Details

I really love this software. I've been using it 7 days a week for over 2.5 years and I wouldn't want to ever use anything again! They keep growing the software so it is ever changing in the best ways! They are so supportive as a company and do a lot of training that is all free! They are like one big community. The software is very easy to use and navigate! If you have any issues or questions they have an AI search for answers to help you and if you need more help they have a live chat feature. Any integrations I've ever had to do have all been very easy and stress free! Review collected by and hosted on G2.com.

Honestly, nothing. They are always updating their software and making changes so if there is something I don't like it tends to be fixed pretty quickly. Review collected by and hosted on G2.com.

Great for scheduling and job costing and helping with asking the right questions to get processing going in the business. Review collected by and hosted on G2.com.

That it is an incomplete system. The importing into Quickbooks is tedious and time consuming. I feel there is a lot of baby sitting with the batches. Not accounting friendly.

Getting solutions to issues faster.

All the options make it unnecessarily complicated.

Even the custom reporting is not that custom.

The implementation /integration process was mess for us. Review collected by and hosted on G2.com.

Service Titan is always working to enhance and update their product, making it easier to use and helping to automate various processes. Review collected by and hosted on G2.com.

Service Titan is primarily designed for the HVAC industry, so as a Garage Door Company, I often have to find workarounds to make it fit our needs. Review collected by and hosted on G2.com.

ServiceTitan is a beast of a software - incomparable to other systems! ServiceTitan offers so many features as well as integrations with other products helping with the ease of use. I have been using ServiceTitan daily for my full time role in HVAC for nearly 3 years and am impressed with its features. ServiceTitan makes every employee's role easier, more organized and holds them accountable - from CSRs to dispatchers to accounts payable to warehouse staff to technicians. ServiceTitan's features help our entire team save time every day. We appreciate how absolutely everything is tracked from our inventory being counted to our phone calls being recorded with both clients and vendors. This helps with accountability and makes us feel safer as a company. ServiceTitan has helped our company grow and we appreciate they are continually growing as well - offering seasonal updates. They continue to provide new bug fixes, enhancements and features. ServiceTitan is an essential part of our business! Review collected by and hosted on G2.com.

While we do appreciate that ServiceTitan offers updates, often, after a new release, there are glitches and it takes time for these to be worked out. Additionally, we have had trouble with technical support where they struggle to find us appropriate answers or solutions. Since we are advanced users, when we connect with support, it is typically for a more complex question and as a result, we have found it takes some time (and speaking to several different employees in different roles) to be provided a satisfying answer. We have also noticed that we are not always notified of changes in workflows in a timely fashion (example: when we are provided a new CSM or how to contact our CSM has changed). Review collected by and hosted on G2.com.

I love that we can run the entire business from one app. Dispatching, scheduling, call monitoring, lead tracking, estimates, marketing, customer communication, inventory, billing, project management, in-office tasks, technician communications, and the customer portal… the list goes on and on. We have been with Service Titan for almost four years now, and there is always something new that helps improve our standard operating procedures. The Service Titan team really does listen to what the customers need. Review collected by and hosted on G2.com.

There are some features that technicians have, that I wish the office had access to. The great thing about Service Titan is that I'm sure at some point they will! Review collected by and hosted on G2.com.

ST has helped us to dispatch our electricians more efficiently, ensuring that we are sending the right people to the right job at the right time. The online scheduling option has allowed us to offer customers convenience. And it is easy to track Marketing ROI with their Marketing Pro product. Review collected by and hosted on G2.com.

Thet have a call center - Live Services - that you can use as overflow or after hours answering service. I have not had the best experience with this service. Poor quality, misinformation, missed leads.

Also, Service Titan is expensive. Review collected by and hosted on G2.com.

I love the people in the company that support the amazing product Review collected by and hosted on G2.com.

There are parts of Service Titan that could use an upgrade (Scheduling Assistant) Review collected by and hosted on G2.com.

Easy of booking calls and knowing the profitability of each call. Review collected by and hosted on G2.com.

Sometimes the response of the chat could be better. Review collected by and hosted on G2.com.

It is built for service

the constant tracking of information Review collected by and hosted on G2.com.

a lot of clicks to do the simplest of tasts Review collected by and hosted on G2.com.

ServiceTitan is a powerful software that streamlines HVAC operations by offering features like dynamic scheduling, real-time invoicing, CRM, and inventory management. Its reporting, customer engagement tools, and integrations with accounting software help businesses increase efficiency, improve customer service, and drive profitability. Review collected by and hosted on G2.com.

ServiceTitan can definitely be a bit challenging to set up, and the extra costs for pro products on top of the already expensive system can be frustrating. Review collected by and hosted on G2.com.