ServiceTitan Reviews & Product Details

I like that i dont have to comunicate with the guys in the field anymore because the ticket system makes it so easy, is like 2 birds in one stone, i made the ticket and they get it in their devices, i dont have to say heeey you have work for tomorrow Review collected by and hosted on G2.com.

i dont like that it doesnt have some features that i would love it to have, like VOIDED invoices or emails that says hey this is overdue, or my guys doesnt have the gps tracking of the day (i explained to one guy and he told me that you dont have by this moment) and other stuff but i know its a growing company so i will keep waiting for the new features Review collected by and hosted on G2.com.

What we appreciate most about ServiceTitan is how it connects every part of our HVAC business, starting with the initial customer call and continuing through to job completion and follow-up. It goes beyond being just software; it serves as a comprehensive business management system that enables us to work more efficiently, provide an improved customer experience, and measure tangible results. Having a dedicated and proactive CSM like Katharine enhances the experience even further—she truly exemplifies what customer success should be. Review collected by and hosted on G2.com.

ServiceTitan is undoubtedly a powerful platform, but its extensive range of features and settings means there is a noticeable learning curve. Tasks like managing the pricebook and creating custom reports can sometimes be complicated and require significant time to adjust properly. Furthermore, some functions still depend on manual workarounds or API connections, especially for certain integrations and bulk actions, which could benefit from greater automation. Review collected by and hosted on G2.com.

I value ServiceTitan for consolidating almost everything in one place, making it incredibly helpful for our operations. Its robust system empowers our technicians to succeed in the field using their iPads for tasks like dispatching, invoicing, creating and selling estimates, and managing return jobs. The integration of features like adaptive capacity and Dispatch Pro highlights its utility in streamlining our call booking processes. Additionally, ServiceTitan fills more gaps compared to other software, continually evolving to meet our needs effectively. Review collected by and hosted on G2.com.

I find there are certain limitations and clunky areas within ServiceTitan, especially concerning inventory management and integration with QuickBooks. This integration could be more efficient. Additionally, I've noticed the absence of a simple feature—a pop-up notification—to ensure all necessary tasks are completed before a technician closes out a job. These aspects could be improved to enhance overall efficiency. Review collected by and hosted on G2.com.

ServiceTitan is the cornerstone of our daily operations. While the platform provides a wide range of tools and features that address all our needs, its greatest strength is truly the people behind it. Our Success Manager, Anna Harapetyan, has played an invaluable role at LeadingEDGE Plumbing since the start of the year. She has become both a teacher and mentor to us, and we have gained a great deal of knowledge from her guidance. Anna’s patience, commitment, and dedication during every session are truly remarkable. We are deeply appreciative to have both Anna and ServiceTitan as integral parts of our team and our ongoing growth. Review collected by and hosted on G2.com.

There’s nothing to complain about; everything has been working smoothly and well. Review collected by and hosted on G2.com.

I really appreciate the constant updates to the software, as well as the weekly meetings with our success manager, which have been wonderful. However, one drawback is that our technicians are unable to create service agreements directly through the field app. Review collected by and hosted on G2.com.

Whenever we contact customer support, they are unable to assist us directly and always have to transfer us to a specialist. In the end, it usually turns out that the issue was something simple that could have been resolved right away. Review collected by and hosted on G2.com.

I appreciate having an all-in-one platform for my company, as it covers everything from inventory and scheduling to calls, our customer database, and all the details in between. Being a 24/7 business, we benefit from unlimited access to a secure system that has proven to be reliable and consistently available. The customer service team is extremely helpful, and the implementation team stands out for their thorough and methodical approach. Even though onboarding is a significant undertaking, they work hard to make the process as seamless as possible and are always ready to help with any issues or to explain the reasoning and processes behind things. Additionally, the integration with our payment system, phone system, and accounting software has been incredibly beneficial. Review collected by and hosted on G2.com.

At times, it can feel excessively rigid, as there is little flexibility with certain features. Since not all companies that use it operate in a cookie-cutter fashion, we've often found ourselves needing to devise workarounds to outsmart the system. Review collected by and hosted on G2.com.

A few things stand out that make it especially valuable:

Ease of Use: The platform is intuitive, and our team was able to get comfortable with it quickly without a steep learning curve.

Organization: It helps us keep everything in one place—customer records, scheduling, and service history are all easy to access, which saves a lot of time.

Efficiency: Automated features like reminders and task tracking streamline our workflow and reduce the chance of errors or missed steps.

Visibility: The reporting and dashboard tools give clear insights into performance and help us make better business decisions.

Support: Whenever we’ve needed assistance, the customer support team has been responsive and helpful.

Overall, Service Titan has improved the way we manage day-to-day operations and communicate with both our team and customers. It’s been a reliable tool that continues to make our work smoother and more efficient. Review collected by and hosted on G2.com.

Honestly, nothing comes to mind that I dislike, except perhaps the fact that our emails might be shared with other partners who then try to sell us things. Review collected by and hosted on G2.com.

I really valued the onboarding guidance I received, as well as the continued assistance with any questions or concerns that came up well after we started using Service Titan. The support provided has been better than with any other software we have adopted. Review collected by and hosted on G2.com.

Service Titan is a comprehensive program with many features, so it can take some time to fully understand how to make the most of each option for your company. Review collected by and hosted on G2.com.

There is A LOT of data, features and functionality for our team to grow in to and help our business expand. Review collected by and hosted on G2.com.

Sometimes it feels a little overwhelming to determine where or how to get the information out of the software that is necessary to make decisions. Review collected by and hosted on G2.com.

We have reached to the point where all of our processes have been improved by ServiceTitan, start to finish. Office use to reach customers and book calls is smoother, our field techs have an easier experience, and get to offer options easier, and then posting transactions is seamless. We also get to automatically request reviews, and track all of our revenue more accurately. Review collected by and hosted on G2.com.

We haven't found any. Anything that we have struggled with was us holding onto old processes. Review collected by and hosted on G2.com.