SmartBug Media Reviews & Provider Details

🤝 Most Decorated Elite HubSpot Partner (3x HubSpot North America Partner of the Year) 🤝 Google Premier Partner 🤝 Shopify Partner 🏅 Continue to hold all available HubSpot Accreditations 📚 More than 1,200 marketing & sales certifications 🏆 More than 150 company awards & recognitions (and counting) 🌟 More than 700 5-star customer reviews across multiple platforms At SmartBug Media, we've been navigating the digital agency space for over 15 years, mastering the art of creating resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration - we've got you covered! Now, imagine having access to a center of excellence for hire, ready to propel your organization toward success. That's us! We combine sound strategies, cutting-edge technology, and top-notch talent to set the course for your future success. And hey, it's not just about being full service; we're all about providing solutions that are specifically tailored to your needs. SmartBug's reputation? Well, it speaks volumes about our commitment to our clients. A 3x HubSpot North America Partner of the Year with over 700 5-star reviews and Elite partner status, we are the largest and most decorated HubSpot agency partner in the world. Plus, we're a Google Premier Partner and a proud Shopify partner. In a world that's constantly changing, we remain steadfast in our dedication to delivering client success and an unparalleled agency experience. It's not just about solving complex problems; it's about building relationships based on trust. So, let's journey together towards growth and resilience. After all, it's what we do best!

Seller

SmartBug Media

Languages Supported

English, French, Spanish

Services Offered

Full Customer Lifecycle, Marketing&Sales Strategy, Revenue Ops & Reporting, SEO & Pay Per Click, Customer Success&Training

Locations Serviced

Canada, El Salvador, Mexico, United States, + 1 more

Provider Description

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success.

Overview by

Jen Spencer (CEO)

Pricing

Pricing provided by SmartBug Media.

HubSpot Onboarding

Starting at $5,000.00

Website Design & Development

View More Pricing Information

Top-Rated Alternatives

The Free Website Guys

4.9/5

(1,340)

View All Alternatives

SmartBug Media Media

SmartBug Media Demo - HubSpot Screenshot

SmartBug is the world's largest, most decorated HubSpot Partner.

SmartBug Media Demo - Centered on Excellence Screenshot

Supercharge your business with Marketing Solutions, Sales Solutions, Revenue Operations, Web CMS, Customer Success, and Payments & E-Commerce.

SmartBug Media Demo - Expertise Screenshot

SmartBug Media is made up of smart, passionate, curious people who genuinely care about each other. We believe in what we’re doing, which means we have to believe in each other.

SmartBug Media Demo - Qtrac Testimonial Screenshot

We Win So You Can Win

When you become a client you get an easy-to-use dashboard to have all of your important plans, goals, links and points of contact in one place.

SmartBug Media Reviews (211)

G2 reviews are authentic and verified.

Here's how.

Felipe V.

Small-Business (50 or fewer emp.)

8/27/2025

"Komal Thakur has been amazing!"

5/5

What do you like best about SmartBug Media?

SmartBug’s team is incredibly knowledgeable, organized, and supportive. Their structured approach to onboarding made a complex process feel manageable and even empowering. Komal, in particular, was fantastic—always prepared, responsive, and able to tailor everything to our business needs. The level of expertise and clarity they bring is unmatched. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

There weren’t any major downsides during our experience, but as with any onboarding process, certain steps felt fast-paced at times. Having a bit more flexibility in scheduling working sessions could help teams absorb the material more fully. That said, the team was always willing to adjust when we asked. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

Working with Komal during our HubSpot onboarding was an absolute pleasure. From day one, she brought clarity, structure, and a genuinely collaborative spirit to every step of the process. Her deep knowledge of HubSpot, paired with her ability to explain complex concepts in a simple and actionable way, made all the difference as we built out our CRM from the ground up. What stood out most was her attention to detail, her flexibility in adapting to our evolving needs, and her ability to problem-solve quickly, often anticipating challenges before they even came up. Komal also created a safe space for questions and ensured we felt supported and empowered. She made a complicated process feel manageable, even exciting. I wouldn’t hesitate to recommend Komal to any team looking for thoughtful, high-impact HubSpot support. She’s a total pro and a joy to work with. Review collected by and hosted on G2.com.

Emilie C.

Mid-Market (51-1000 emp.)

8/8/2025

"Concrete results thanks to a human and committed team"

5/5

What do you like best about SmartBug Media?

What I appreciate most about SmartBug are the people I have had the chance to work with. The vast majority were both extremely competent, passionate about their work, and rich in varied experiences. They are accessible, positive, and pleasant professionals, with whom it is easy to collaborate and exchange ideas. I also like the fact that SmartBug has solid internal expertise, while having the humility and intelligence to rely on partners when it is not their area of specialty. This transparency and ability to recognize their strengths as well as their limits enhance trust and the quality of collaboration. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

SmartBug is a team very action and results-oriented, which is a great strength. Sometimes, for a client looking for a very detailed framework or more structured support, the methodology could be further specified. However, this has never harmed the quality of the deliverables or the results achieved. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

I have collaborated with SmartBug twice, in two different companies. Each time, they truly positioned themselves as the natural extension of our marketing team. In both cases, we were using HubSpot, and they brought in-depth expertise of the platform, going well beyond what we had internally. Their strategic vision perfectly complemented ours, thanks to their exposure to many companies in our sector and the rich and relevant experience of their team members.

The collaboration has always been smooth and pleasant, notably due to their responsiveness and willingness to quickly resolve both simple problems and more complex issues. They also stand out for their openness to share their knowledge, which has allowed our internal teams to grow and increase our autonomy in the long term. Review collected by and hosted on G2.com.

Madison E.

Mid-Market (51-1000 emp.)

8/4/2025

"A top tier extension of my marketing team—twice over!"

5/5

What do you like best about SmartBug Media?

The team becomes a true extension of our internal team. Viole, our strategist, took ownership of every project with a strategic lens, while Kate executed with precision and adaptability. SmartBug doesn't just "do what you ask"—they bring insights, challenge assumptions, and offer solutions that are always aligned to the bigger business picture. Their consistency, responsiveness, and collaborative spirit made a big impact on our marketing success. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Honestly, very little. If anything, some of the internal systems (teamwork ticketing systems and switching to Google Meet for calls) required a little acclimation time, but once we were in rhythm, everything ran smoothly. Any early kinks were minor and resolved quickly with open communication. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Come prepared with your goals and be open to their strategic input—they’ll take your vision further than you thought possible. Assign them a seat at the table, not just as a vendor but as a trusted partner. And if you’re lucky enough to work with Viole and Kate, you’re in exceptional hands. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media helped us scale our demand generation engine, align our content strategy to pipeline goals, and build repeatable marketing operations that supported both brand and revenue outcomes. They jumped in quickly, understood the nuances of our security offerings, and provided strategic and tactical support that freed up internal bandwidth. Their partnership helped us move faster, smarter, and with greater confidence in our campaigns. Review collected by and hosted on G2.com.

Dawn B.

Small-Business (50 or fewer emp.)

8/12/2025

"Excellent Account Oversight"

5/5

What do you like best about SmartBug Media?

I trust SmartBugs account management to keep us on the right track and they’ve helped increase the return on our investment. Jake and Matt were very accommodating to work synergistically with our local team for optimal outcomes. Jake impressed me with his excellent communication skills, foresight and knowledge of how to best help his customers. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

There is nothing I dislike about SmartBug. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

I chose to meet regularly with our assigned reps. I highly recommend that! There are definitively geographical differences affecting optimal keyword selections and the reps need your input to incorporate your areas common language used.

Be patient, contribute and you’ll see the results. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

Our SmartBug Rep Jake La V. Is very thorough and intuitive. He has offered many suggestions to increase our Google impression share and has improved our cost per click while offering many suggestions to successfully increase our click through rate. Review collected by and hosted on G2.com.

Paula B.

Mid-Market (51-1000 emp.)

7/30/2025

"Valued Extension of our Marketing Team"

5/5

What do you like best about SmartBug Media?

The team is very collaborative--we determine priorities and pathways together. They are able to provide solutions and answer questions quickly. In addition, they have been very flexible and supportive as we have had to work through some internal roadblocks. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

I honestly haven't found a downside yet. They are very transparent about options and pricing. I never feel like I'm being "sold" or pressured. And the service they provide has allowed us to move forward much more quickly than before. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Finding a partner that "fits" is the key to success. SmartBug has been the perfect fit for our team and the way we work. I appreciate their communication, production and creativity. After just a couple months, I feel like we've learned each other well and are identifying and tackling new projects quickly to improve our website, email communications, CRM and internal reporting. They have quickly become a trusted resource. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug is working with our team to help improve and expand the functionality of our HubSpot platforms (Marketing Hub, Sales Hub and Service Hub) as well as our website (WordPress). Review collected by and hosted on G2.com.

Jenn S.

Enterprise (> 1000 emp.)

7/30/2025

"Instrumental partners for overall organization success"

5/5

What do you like best about SmartBug Media?

Viole and team have been instrumental in my organization's website strategy, lead generation efforts, content management, SEO strategy and overall success of the business! I received a new Smartbug team in late 2024 and was met with incredibly smart individuals that were ready to dive into my account. Viole listened to my concerns, my needs and goals and then collaborated with the team to build a successful strategy that we are currently executing. I cannot thank my Smartbug team enough for the quality work they produce and being an amazing partner. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

The only negative I can say about Smartbug is the change in team members. I've been with Smartbug for many years now and have had a decent amount of change on my account. I see this change as a positive as my past Smartbug teams have all grown in their careers and continue to get promoted, moved to bigger accounts or take time for their personal journeys! Kudos to Smartbug for accelerating their employees and investing in their personal growth! Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

What problems is SmartBug Media solving and how is that benefiting you?

My Smartbug team has been a key partner in the overall success of my organization. Our overall goal is to increase lead conversions and they have done just that. From optimizing our workflows, providing new and creative ideas for email marketing, coming to the table with content updates across the website, Viole and team are always ready to take on any challenge. Review collected by and hosted on G2.com.

Samuel F.

Experiential Solutions Expert

Mid-Market (51-1000 emp.)

7/30/2025

"Seamless Marketing Assistance!"

5/5

What do you like best about SmartBug Media?

The support! Our team at SmartBug is constantly checking in and helping with all of our marketing needs. We meet every 2 weeks in order to maintain a clear goal and align on the proper deliverables. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

The only downside is that we don't have as many leads as we were originally told we would have. However, this is due to a change in personnel and we are plowing ahead now. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

If you need paid ads, SEO or GEO, Smarbug is the place to go. They have a total solution for all marketing areas and they have many resources available to execute a marketing plan. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

We use SmartBug in for paid media as we need leads coming in through ads in order to help with our sales. They have been providing an increasing number of leads every week and refining the quality of those leads which have in turn led to sales! Review collected by and hosted on G2.com.

Tanja S.

Senior Manager, Marketing & Sales Development

Consulting

Small-Business (50 or fewer emp.)

8/7/2025

"Smart, Strategic, and Simply Great to Work With"

5/5

What do you like best about SmartBug Media?

SmartBug listens to our needs, understands our strengths and uses their own strengths to help us achieve what we want. They put the best people on our project, their summaries are on point, they always come with suggestions for what "do differently" looks like and why it is important and they care about the work that they do. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

None that I can see or have experienced. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Trust their ideas and opinions. They are great at what they do and welcome questions and suggestions as well. Their primary goal is to make their customers succeed so knowing what success looks like will always be helpful. It helps them bring their best and put the right people on your team to get the results you want. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug is helping us solve the problem of lead generation and website optimization, in the new normal of AI. Review collected by and hosted on G2.com.

Emma P.

9/5/2025

"Exceptional Expertise and Support for HubSpot Users"

5/5

What do you like best about SmartBug Media?

I appreciate SmartBug Media's expertise and deliverables, which consistently shine in our partnership. Their transparency about timelines and supportive role as a sounding board when facing challenges stands out. Their friendly, knowledgeable team complements our small team, especially by handling technical tasks within HubSpot efficiently, which is invaluable. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

No notes really. The team is responsive, talented and goes to work finding a solution in the infrequent event that they should they also be stumped. Review collected by and hosted on G2.com.

Madison B.

Mid-Market (51-1000 emp.)

8/22/2025

"Communicative and Timely"

4/5

What do you like best about SmartBug Media?

I appreciated their constant communication and follow up. They worked to ensure client expectations were met and were willing to adjust strategy and be flexible to suit our team's needs. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Employee turnover was consistent and made certain aspects difficult when needing to transition to a new team member regularly and allow them time to understand our business. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Their inbound marketing efforts can assist greatly in bringing in more potential customers and adding value for existing ones. The consistency and organization they can provide is valuable when wanting to build out more robust marketing campaigns. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug assisted us with SEO optimization efforts, building out new premium content, setting up lead nurture campaigns, and developing more consistent and industry-related blog content. Review collected by and hosted on G2.com.