We have been truly impressed by the sense of community that Zenzap has fostered within our team. The effect was almost immediate—our staff began interacting more, offering each other advice, sharing tips, and expressing appreciation. It has made a noticeable difference in how we connect and support one another. Review collected by and hosted on G2.com.

There’s very little I dislike about Zenzap, but I do wish it offered a few basic text formatting options, such as bold and italics. Additionally, having the ability to pin posts within chats would be extremely useful, especially for highlighting important topics in our more active conversations. Review collected by and hosted on G2.com.

We moved our entire internal comms over to Zenzap from Whatsapp and haven’t looked back. The ability to combine real-time chat with task management, file sharing, and topic-based threads has made a huge difference to how our team communicates — especially across multiple countries.

What stands out most is how easy it is to get started. The interface is clean and intuitive, even for less tech-savvy staff. Features like shared file tabs, structured group chats, and the built-in to-do functionality make it feel like a smart mix of WhatsApp, Slack, and Trello in one.

We use it daily across departments — from sales and cast coordination to live show night support — and being able to separate chats by topic has genuinely reduced noise and improved response times. Review collected by and hosted on G2.com.

The only reason it’s not a 10 is the support side.

We’ve experienced a couple of service interruptions recently with no proactive communication, and emails to support often go unanswered.

It’s the one area that needs improvement — especially for business users relying on the platform daily. Review collected by and hosted on G2.com.

The ideas Zenzap has are great. I was particularly keen on being able to set my notification hours as I have issues with my team messaging me at all hours meaning I can never switch off from work. Support was always on hand to try to help resolve issues quickly. Review collected by and hosted on G2.com.

We had to give up using Zenzap as some of our team has older mobiles that wouldn’t update to a recent enough iOS version to install it. We had huge issues with messages being stuck in sending mode and never coming through so it caused a lot of communication breakdowns. Team members had been extremely reluctant to move over from WhatsApp and it took a lot of work to convince them, only to find the platform glitchy and look rather silly when we had to revert back to WhatsApp because of the constant issues.

The ideas behind the app are good and we’d consider it again if the issues were resolved in future but for now we need a fully functional group chat. Review collected by and hosted on G2.com.

⭐️⭐️⭐️⭐️⭐️

ZenZap has been an absolute saving grace for our small business. It’s taken all of our internal communication, intellectual property, protocols, policies and scheduling—and put it in one secure, organized place. The ability to create specific chat spaces for events, policies, procedures, and day-to-day team communication keeps everything streamlined and easy to revisit. Nothing gets lost anymore, and everyone stays aligned without the constant back-and-forth.

One of the biggest highlights has been the support. Shelly has been incredible—always right there with me whenever I have questions about features or need help setting something up. Her responsiveness and knowledge make the experience feel even more seamless.

Switching to ZenZap has genuinely been one of the best business decisions we’ve made. If you want clarity, organization, and safe internal communication that actually works in your big or small business, ZenZap is it! 💯 Review collected by and hosted on G2.com.

Would be great to have the option of a larger font or better contrast for us business owners ages 40+ haha Review collected by and hosted on G2.com.

How easy and intuitive it is for people that are not yet used to professional tools for communication. The fact that zenzap uses terminology that is readily understood by everyone, even my 70 year old boss, makes things extremely easy. It helps our team, which spans over 8-hour time zone, and different digital backgrounds, have all the work communications in one place and easily available asynchronously. I also love that the basic plan for a small team like ours is totally free. Review collected by and hosted on G2.com.

I would like to have direct videocalls implemented in the system, instead of being based off thrid-party apps like Google Meet or Microsoft Teams. Review collected by and hosted on G2.com.

I like the overall visibilty as a manager to see what is going on and be able to help out in situations where onsite personnel are asking questions to the group and I can have office based personnel overviewing, that have the ability to offer feedback from an office. Also like the storage of media that can be looked back over even by newly added members to chats. The other good thing is to be able to remove people from chats when they are no longer working on projects, which helps keep them focused on the projects they are working on. Review collected by and hosted on G2.com.

The removal of files is awkward when it comes to updating them. You currently have to locate the original message with the file attached and then delete it. Unable to rename files in the system is a shame but I'm sure the way the zenzap team work new processes come along after ideas are put forward by the users. Review collected by and hosted on G2.com.

Onboarding is so much easier than other apps, such as Whatsapp. Combined with the safety of revoking chat access to people who leave the group, theae 2 features alone make it a standout platform. Add to that the file storage, the ability to set custom hours, the many different chat spaces - an awesome app. Review collected by and hosted on G2.com.

Sometimes navigation is a bit cumbersome - for example deleting media from the app. Review collected by and hosted on G2.com.

It's extremely easy to use, and my team member was very pleased with it once they were onboarded. Review collected by and hosted on G2.com.

The only problem I’m experiencing right now is that, on occasion, the audio simply vanishes and isn’t sent after I finish recording it. I’m not sure whether this is due to a software glitch or an issue with my device. Review collected by and hosted on G2.com.

What stood out most was how intuitive it felt from the very first use. The interface is clean, well-designed and makes collaboration straightforward. It strikes a nice balance between being feature-rich and still feeling simple to navigate. Review collected by and hosted on G2.com.

The notification system is the biggest drawback. Because alerts are tied to individual checklist items rather than the checklist as a whole, everyone ends up getting notified about every tiny update. It can quickly become noisy and distracting, especially in shared lists. Review collected by and hosted on G2.com.

Zenzap has a clean and user-friendly interface that makes daily communication and task management very efficient. As an employee, I find it incredibly useful for keeping track of updates, collaborating with teammates, and organizing work without confusion. It’s fast, responsive, and integrates well with other tools we use. Review collected by and hosted on G2.com.

I would like an easier way to download content that people have posted on Zenzap, especially when using the mobile app. Right now, it takes a few extra steps or isn’t very clear, which can slow down workflow when you're trying to access shared files quickly on the go. Review collected by and hosted on G2.com.