Introducing G2.ai, the future of software buying.Try now
Product Avatar Image

Fullstory

Show rating breakdown
828 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.5
#1 in 1 categories
Grid® leader
Serving customers since
2014
Profile Filters

All Products & Services

Profile Name

Star Rating

589
214
16
5
4

Fullstory Reviews

Review Filters
Profile Name
Star Rating
589
214
16
5
4
Verified User in Retail
IR
Verified User in Retail
12/23/2025
Validated Reviewer
Verified Current User
Review source: Organic

Excellent Support Team, But Steep Learning Curve

The team is incredibly responsive and insightful, always ready to set aside their tasks to offer help whenever needed
Verified User in Retail
UR
Verified User in Retail
12/23/2025
Validated Reviewer
Verified Current User
Review source: Organic

Great Support and Insights, But Funnel Building Needs Improvement

The team is the best. Everyone is so responsive to questions and concerns we have as well as the feedback we give. The tooling is interesting and important to understand customer journeys and behaviors - the new heatmap demo is the step in the right direction to further make the tool more valuable and easy to use. The functionality of customer journey is very easy to understand and segment.
Verified User in Retail
UR
Verified User in Retail
12/22/2025
Validated Reviewer
Verified Current User
Review source: Organic

Transforms Customer Feedback into Actionable Insights with Outstanding Support

What I like best about Fullstory is how well it helps validate and bring customer survey feedback to life. Survey data tells us what customers are frustrated with, and Fullstory lets us see the why by watching real behaviors in context. It’s been especially valuable for pressure-testing whether an issue is truly systemic, understanding where customers get stuck, and adding credibility to CX insights when sharing them with partners and leaders. I’ve also really enjoyed working with Gardner and Ashley—they’re incredibly responsive and provide thoughtful, personalized support. Whether it’s helping us troubleshoot a question, refine how we’re using the tool, or think through new use cases, they’re always quick to jump in and genuinely helpful.

About

Contact

HQ Location:
Atlanta, GA

Social

@fullstory

What is Fullstory?

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly. Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.

Details

Year Founded
2014