I find Lively HSA incredibly efficient for managing employee HSA accounts. The process of registering new employees is quick and seamless, as I only need to log in, enter their information, and it gets sent to them for final registration. Once they've registered, I just need their account number to integrate everything into our HRIS. It's that simple. Rarely do I face any issues regarding employees accessing their accounts, which speaks to the service's reliability. I regularly review reports from Lively HSA to ensure everything functions smoothly, and the access to these reports provides me with a sense of reassurance that all processes are underway correctly. What also adds value is how seamless the initial setup was; it demanded little time and effort from our end, and the platform's intuitiveness meant that minimal training was needed. Overall, the ease of use, efficiency in registration and account access, and the simplicity of the initial setup are standout features that make Lively HSA valuable to me.

As an employer plan administrator and personal user of Lively, I am pleased with the ease of use and implementation we had during our change from another provider. We also had a wonderful customer service representative assigned to us who was always quick to respond and had the answer quickly. We rarely have employee complaints over Lively, and when something comes up, the portal is easy to navigate to find the answers for both personal use and admin duties.

I really appreciate Lively HSA's customer service. They are remarkably responsive and helpful for both employers and employees, which significantly enhances the user experience. The file feed feature is another aspect I find valuable because it eliminates the need for manual uploads, simplifying the process for me. Additionally, the initial setup of Lively HSA was very easy, thanks to the assigned representative who was both responsive and supportive throughout the process. These factors combined make using Lively HSA a positive experience overall.