It is very cost friendly hence ideal for all sizes of organizations.

It has great collaboration in built features like messaging, video conferencing file sharing and other. They promote great interaction hence help maintain a great collaboration that highly promotes productivity. Review collected by and hosted on G2.com.

It has a steep learning curve thus could be overwhelming to first time users hence requires some skills to implement. Review collected by and hosted on G2.com.

Bitrix 24 combines a bunch of tools like CRM, Task and Project Management, Document sharing and Time tracking etc Review collected by and hosted on G2.com.

sometimes we feel hard to find what we need and sometimes tools are hidden inside other tools, making it time-consuming to discover or use them properly. Review collected by and hosted on G2.com.

The CRM is quite robust - lead tracking, lead pipelines, automation rules and integrations with forms, emails and calls help streamline sales processes. Review collected by and hosted on G2.com.

Due to its wide range of features, onboarding can be overwhelming. New users may need training or time to become productive. Review collected by and hosted on G2.com.

I like that Bitrix24 lets me manage tasks, chat with my team, and handle customer leads all in one place. Review collected by and hosted on G2.com.

Sometimes Bitrix24 feels confusing and hard to navigate, especially for new users. Review collected by and hosted on G2.com.

I like its one feature very much is that it can be used by multiple users for free. Review collected by and hosted on G2.com.

For the new users it is a bit challenging to navigate the tools, also requires training. Review collected by and hosted on G2.com.

Integration CRM+Task Management+Chat+...in one single platform. Review collected by and hosted on G2.com.

1. Not keeping the initial structure/offer: for example, not keeping the features&benefits of "Old CRM",

2. then come with some Features&Benefits for Standard, then remove some Features&Ben from Standard(for example Task recurrence)

3. Lack of HRM platforms integrations(besides some filipine/vietnam based HRM there are not many...)

4. Missing basic features in Standard(like Clock In&Out)

5. Hello, I understand that you need other infrastructure and so, but, I think is also fair to do that WITHOUT affecting your “promise/legacy of value proposition”(features/benefits/Pricing) for the existing clients. I mean, your promise(legacy) to us(back in 2021), was like that : BUY NOW AND YOU’LL GET :

1. Offer : CRM+(with all the features and benefits) – bitrix24 PROMISING THAT “IT WILL BE FOREVER”

2. Payment : yearly with recurrent auto-payment, NO modifications. You even said at last increase that “for the recurrent clients the payment will be the same”. Bitrix24 PROMISED said that. Now you say that essentially we should pay more and get less(features and benefits that we need). Do you consider that breaking your promise as being fair for a client that has chosen bitrix24 FOR THE VERY ABOVE VALUE PROPOSITION AND LEGACY THAT “WILL BE LIKE THAT FOR EVER”??!! So, of course I understand your “development point”, but I think is fair to “not change the rules after the game begun”, there is no logic for us to pay more taking into account that we are not even using the existing resources(please see it bellow our usage). I hope that bitrix24 doesn’t want to be seen as “corporate 🤥”…Is about your business ethics. So, we (still)are keen to continue to be bitrix24 “yearly recurrent paying” customer, but please let us have the same conditions, both in terms of “features and benefits” and also price(660 USD/year – Just as bitrix 24 promised in 2021. Please, keep your promises! Review collected by and hosted on G2.com.

It's multi-functional, fast and quite engaging. The interface is very attractive. It's easy to automate tasks, set task reminders, communicate with team and monitor ongoing tasks. Review collected by and hosted on G2.com.

It's a bit complex for a newbie. A lot of things are added to it, making it look like a bulky program. As it is quite heavy program, it slows down PC/laptop. Review collected by and hosted on G2.com.

The customization and ability to make it your own. Review collected by and hosted on G2.com.

System can be hard to learn for sure at first but there are a lot of training videos out there to figure it out and the customer support is great. Review collected by and hosted on G2.com.

All-in-one Platform: The biggest advantage of Bitrix24 is that it covers a truly vast range of business needs. CRM, project management, communication, task tracking, document sharing... it brings them all under one roof! This means less time switching tools and more coherent workflows.

Customization: Bitrix24 lets you tailor many aspects to fit your specific processes. This flexibility is important because every team has its unique structure and requirements.

Accessibility: The cloud-based nature of Bitrix24 empowers a modern, distributed workforce. Team members can collaborate and access the platform from anywhere there's an internet connection.

Free Plan: The fact that Bitrix24 offers a free plan with a surprising amount of functionality is a huge plus. It lets smaller businesses and teams experiment extensively before committing to a paid plan. Review collected by and hosted on G2.com.

Visual Clutter: One of the most common complaints about Bitrix24 is that its interface can feel cluttered and overwhelming. There's a lot of information packed into each screen, and navigation isn't always intuitive. This can make it difficult for new users to find their way around.

Outdated Design: While functional, Bitrix24's visual design can feel a bit dated compared to some of its more modern competitors. The use of icons, color schemes, and layout don't always align with the clean and streamlined aesthetic users have become accustomed to. Review collected by and hosted on G2.com.

Bitrix24 is a software that helps you manage your customers, your support team, your communication, your teamwork, your files, and your email campaigns

It is very affordable and great for new businesses and small budgets

Bitrix24 has many features, such as tasks, customer management, online storage, online shop, and website maker

It is very good at managing your leads and you can create your own support system with it. You can also communicate and work with your team directly in the software Review collected by and hosted on G2.com.

Bitrix24 is hard to learn and has too many features that can confuse you. It can be slow and have errors sometimes and some features do not work well with each other. Bitrix24 is more costly than other similar software when you pay for it. It also has some limits on space, email campaigns, and automation for the cheaper plans. Review collected by and hosted on G2.com.