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Bitrix24 Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Bitrix24, benefiting from its intuitive interface and minimal training requirements. (52 mentions)
Users value the effective team collaboration features of Bitrix24, enhancing productivity and ensuring smooth communication. (37 mentions)
Users value the effective task tracking and management in Bitrix24, enhancing collaboration and productivity significantly. (34 mentions)
Users value the cost-effective enterprise quality features of Bitrix24 for seamless collaboration and task automation. (30 mentions)
Users value the comprehensive project management tools of Bitrix24, enhancing team collaboration and task tracking effectively. (30 mentions)
Users report missing essential features in Bitrix24, such as data movement and custom field modification options. (20 mentions)
Users find the learning curve steep, leading to confusion and difficulties in utilizing Bitrix24 effectively. (19 mentions)
Users feel Bitrix24 has limited features for basic plans, requiring costly upgrades for full functionality. (17 mentions)
Users find Bitrix24's pricing to be excessive, with concerns over limited support and refund policies compounding frustrations. (13 mentions)
Users find Bitrix24's lacking features on basic plans frustrating, particularly for small teams needing essential tools. (13 mentions)
Users report poor customer support from Bitrix24, ineffective even for premium users, leading to frustration and dissatisfaction. (8 mentions)

Top Pros or Advantages of Bitrix24

1. Ease of Use
Users appreciate the ease of use of Bitrix24, benefiting from its intuitive interface and minimal training requirements.
See 52 mentions

See Related User Reviews

Maria Elaine A.
MA

Maria Elaine A.

Small-Business (50 or fewer emp.)

4.0/5

"Easy to track and monitor projects and simple to understand"

What do you like about Bitrix24?

I can set tasks and track the time, starting from creation, daily time consumption and end. It is also convenient when categorizing at which phase the

Lavina J.
LJ

Lavina J.

Mid-Market (51-1000 emp.)

5.0/5

"Bitrix24 is seamless experience tool"

What do you like about Bitrix24?

It's easy as far as user interface is concerned. Less end user training required We integrated with SAP SuccessFactors Less expensive for s

2. Team Collaboration
Users value the effective team collaboration features of Bitrix24, enhancing productivity and ensuring smooth communication.
See 37 mentions

See Related User Reviews

Alain D.
AD

Alain D.

Small-Business (50 or fewer emp.)

4.0/5

"Great CRM!"

What do you like about Bitrix24?

G2 is making false promises to get reviews done.

ST

Sabine T.

Mid-Market (51-1000 emp.)

4.5/5

"It improves teamwork within a set of applications"

What do you like about Bitrix24?

It's great and easy to use and I like it because collaboration is the best way to increase productivity in a company. The technologies have greatly im

3. Task Management
Users value the effective task tracking and management in Bitrix24, enhancing collaboration and productivity significantly.
See 34 mentions

See Related User Reviews

Maria Elaine A.
MA

Maria Elaine A.

Small-Business (50 or fewer emp.)

4.0/5

"Easy to track and monitor projects and simple to understand"

What do you like about Bitrix24?

I can set tasks and track the time, starting from creation, daily time consumption and end. It is also convenient when categorizing at which phase the

Vanessa D.
VD

Vanessa D.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent easy-to-use collaboration tool for project management."

What do you like about Bitrix24?

Employee management and kanban for task management are the system's finest features, although CRM addons for sales, project management, and many more

4. Features
Users value the cost-effective enterprise quality features of Bitrix24 for seamless collaboration and task automation.
See 30 mentions

See Related User Reviews

Ankit D.
AD

Ankit D.

Small-Business (50 or fewer emp.)

4.5/5

"Great Project Management Tool"

What do you like about Bitrix24?

It's multi-functional, fast and quite engaging. The interface is very attractive. It's easy to automate tasks, set task reminders, communicate with te

ZD

Zachary D.

Small-Business (50 or fewer emp.)

4.5/5

"Bitrix24 Pros and Cons"

What do you like about Bitrix24?

Its a really good platform for small business to use as an enterprise quality communications and collaboration tool without the costs and pains of suc

5. Project Management
Users value the comprehensive project management tools of Bitrix24, enhancing team collaboration and task tracking effectively.
See 30 mentions

See Related User Reviews

Alain D.
AD

Alain D.

Small-Business (50 or fewer emp.)

4.0/5

"Great CRM!"

What do you like about Bitrix24?

G2 is making false promises to get reviews done.

Fannie W.
FW

Fannie W.

Mid-Market (51-1000 emp.)

4.5/5

"The best CRM platform, it is very customizable and easy to use."

What do you like about Bitrix24?

Bitrix24 guarantees that firms have a strong company image by providing client satisfaction, from the aspects of communication to the administration o

Top Cons or Disadvantages of Bitrix24

1. Missing Features
Users report missing essential features in Bitrix24, such as data movement and custom field modification options.
See 20 mentions

See Related User Reviews

Stephan C.
SC

Stephan C.

Mid-Market (51-1000 emp.)

5.0/5

"Expierenced Bitrix User and Admin"

What do you dislike about Bitrix24?

- Line integration missing, which is the standard social media tool in Asia - Ability to move data records between Leads, Deals and SPAs, including T

Tinu E.
TE

Tinu E.

Small-Business (50 or fewer emp.)

5.0/5

"Bitrix24 - everything in one platform"

What do you dislike about Bitrix24?

Bitrix24 is hard to learn and has too many features that can confuse you. It can be slow and have errors sometimes and some features do not work well

2. Learning Curve
Users find the learning curve steep, leading to confusion and difficulties in utilizing Bitrix24 effectively.
See 19 mentions

See Related User Reviews

Alain D.
AD

Alain D.

Small-Business (50 or fewer emp.)

4.0/5

"Great CRM!"

What do you dislike about Bitrix24?

G2 is making false promises to get reviews done.

Tinu E.
TE

Tinu E.

Small-Business (50 or fewer emp.)

5.0/5

"Bitrix24 - everything in one platform"

What do you dislike about Bitrix24?

Bitrix24 is hard to learn and has too many features that can confuse you. It can be slow and have errors sometimes and some features do not work well

3. Limited Features
Users feel Bitrix24 has limited features for basic plans, requiring costly upgrades for full functionality.
See 17 mentions

See Related User Reviews

Stephan C.
SC

Stephan C.

Mid-Market (51-1000 emp.)

5.0/5

"Expierenced Bitrix User and Admin"

What do you dislike about Bitrix24?

- Line integration missing, which is the standard social media tool in Asia - Ability to move data records between Leads, Deals and SPAs, including T

Tinu E.
TE

Tinu E.

Small-Business (50 or fewer emp.)

5.0/5

"Bitrix24 - everything in one platform"

What do you dislike about Bitrix24?

Bitrix24 is hard to learn and has too many features that can confuse you. It can be slow and have errors sometimes and some features do not work well

4. Expensive
Users find Bitrix24's pricing to be excessive, with concerns over limited support and refund policies compounding frustrations.
See 13 mentions

See Related User Reviews

Cristopher C.
CC

Cristopher C.

Small-Business (50 or fewer emp.)

0.0/5

"Bitrix24 and Kala Group Technologies Ripped me off"

What do you dislike about Bitrix24?

Bitrix24 has ZERO support. Instead, they pass that obligation off to a network of partners who are mostly lying or falsely advertising to get your mon

ST

Sabine T.

Mid-Market (51-1000 emp.)

4.5/5

"It improves teamwork within a set of applications"

What do you dislike about Bitrix24?

There should be a way to put a more reasonable monetary value on its exorbitant price.

5. Lacking Features
Users find Bitrix24's lacking features on basic plans frustrating, particularly for small teams needing essential tools.
See 13 mentions

See Related User Reviews

Tinu E.
TE

Tinu E.

Small-Business (50 or fewer emp.)

5.0/5

"Bitrix24 - everything in one platform"

What do you dislike about Bitrix24?

Bitrix24 is hard to learn and has too many features that can confuse you. It can be slow and have errors sometimes and some features do not work well

ZD

Zachary D.

Small-Business (50 or fewer emp.)

4.5/5

"Bitrix24 Pros and Cons"

What do you dislike about Bitrix24?

I dont like that full features are not available for a Basic user when a company is up to 5 people and you need to upgrade to pay double for 100 headc

6. Customer Support
Users report poor customer support from Bitrix24, ineffective even for premium users, leading to frustration and dissatisfaction.
See 8 mentions

See Related User Reviews

Cristopher C.
CC

Cristopher C.

Small-Business (50 or fewer emp.)

0.0/5

"Bitrix24 and Kala Group Technologies Ripped me off"

What do you dislike about Bitrix24?

Bitrix24 has ZERO support. Instead, they pass that obligation off to a network of partners who are mostly lying or falsely advertising to get your mon

Thierno Ousmane D.
TD

Thierno Ousmane D.

Mid-Market (51-1000 emp.)

4.5/5

"Bitrix24, a success story in the CRM software industry."

What do you dislike about Bitrix24?

- The support team is sometimes hard to get to. They take too much time before replying to our emails. It can make us feel lonely fronting some bugs w

Bitrix24 Reviews (18)

View 2 Video Reviews
Reviews

Bitrix24 Reviews (18)

View 2 Video Reviews
4.1
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KV
HR Manager
Mid-Market (51-1000 emp.)
"Powerful Tool That Delivers Once You Master It"
What do you like best about Bitrix24?

It is very cost friendly hence ideal for all sizes of organizations.

It has great collaboration in built features like messaging, video conferencing file sharing and other. They promote great interaction hence help maintain a great collaboration that highly promotes productivity. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It has a steep learning curve thus could be overwhelming to first time users hence requires some skills to implement. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for sharing your positive experiences and constructive feedback,

Krutika! We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Rakshitha G.
RG
Business Consultant
Mid-Market (51-1000 emp.)
"Bitrix 24 Tools"
What do you like best about Bitrix24?

Bitrix 24 combines a bunch of tools like CRM, Task and Project Management, Document sharing and Time tracking etc Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

sometimes we feel hard to find what we need and sometimes tools are hidden inside other tools, making it time-consuming to discover or use them properly. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24, Rakshitha.

Divya G.
DG
Data Analyst/Engineer
Mid-Market (51-1000 emp.)
"All in one solution for lead management"
What do you like best about Bitrix24?

The CRM is quite robust - lead tracking, lead pipelines, automation rules and integrations with forms, emails and calls help streamline sales processes. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Due to its wide range of features, onboarding can be overwhelming. New users may need training or time to become productive. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Divya!

DB
Senior Research Analyst | Project Management
Human Resources
Enterprise (> 1000 emp.)
"Bitrix24 is a versatile all-in-one tool for CRM, tasks, and team collaboration."
What do you like best about Bitrix24?

I like that Bitrix24 lets me manage tasks, chat with my team, and handle customer leads all in one place. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Sometimes Bitrix24 feels confusing and hard to navigate, especially for new users. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for your comprehensive review of Bitrix24, Deepak! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.

Giridhari L.
GL
Web developer
Mid-Market (51-1000 emp.)
"One step solutions for business operations."
What do you like best about Bitrix24?

I like its one feature very much is that it can be used by multiple users for free. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

For the new users it is a bit challenging to navigate the tools, also requires training. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Giridhari!

CN
Marketing Executive
Small-Business (50 or fewer emp.)
"Breaking your promises with Legacy/NO-legacy, features "migrating" from Standard to Professional."
What do you like best about Bitrix24?

Integration CRM+Task Management+Chat+...in one single platform. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

1. Not keeping the initial structure/offer: for example, not keeping the features&benefits of "Old CRM",

2. then come with some Features&Benefits for Standard, then remove some Features&Ben from Standard(for example Task recurrence)

3. Lack of HRM platforms integrations(besides some filipine/vietnam based HRM there are not many...)

4. Missing basic features in Standard(like Clock In&Out)

5. Hello, I understand that you need other infrastructure and so, but, I think is also fair to do that WITHOUT affecting your “promise/legacy of value proposition”(features/benefits/Pricing) for the existing clients. I mean, your promise(legacy) to us(back in 2021), was like that : BUY NOW AND YOU’LL GET :

1. Offer : CRM+(with all the features and benefits) – bitrix24 PROMISING THAT “IT WILL BE FOREVER”

2. Payment : yearly with recurrent auto-payment, NO modifications. You even said at last increase that “for the recurrent clients the payment will be the same”. Bitrix24 PROMISED said that. Now you say that essentially we should pay more and get less(features and benefits that we need). Do you consider that breaking your promise as being fair for a client that has chosen bitrix24 FOR THE VERY ABOVE VALUE PROPOSITION AND LEGACY THAT “WILL BE LIKE THAT FOR EVER”??!! So, of course I understand your “development point”, but I think is fair to “not change the rules after the game begun”, there is no logic for us to pay more taking into account that we are not even using the existing resources(please see it bellow our usage). I hope that bitrix24 doesn’t want to be seen as “corporate 🤥”…Is about your business ethics. So, we (still)are keen to continue to be bitrix24 “yearly recurrent paying” customer, but please let us have the same conditions, both in terms of “features and benefits” and also price(660 USD/year – Just as bitrix 24 promised in 2021. Please, keep your promises! Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for sharing your feedback on Bitrix24, Cristi. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out.

Ankit D.
AD
Digital Marketing Specialist
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Great Project Management Tool"
What do you like best about Bitrix24?

It's multi-functional, fast and quite engaging. The interface is very attractive. It's easy to automate tasks, set task reminders, communicate with team and monitor ongoing tasks. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It's a bit complex for a newbie. A lot of things are added to it, making it look like a bulky program. As it is quite heavy program, it slows down PC/laptop. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you so much for taking the time to share your detailed feedback on Bitrix24, Ankit! We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company.

Verified User in Real Estate
UR
Small-Business (50 or fewer emp.)
"Great system, great support, always improving"
What do you like best about Bitrix24?

The customization and ability to make it your own. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

System can be hard to learn for sure at first but there are a lot of training videos out there to figure it out and the customer support is great. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success.

Mohamed H.
MH
Marketing Manager
Small-Business (50 or fewer emp.)
"An All-in-One Powerhouse for Streamlining Marketing Operations"
What do you like best about Bitrix24?

All-in-one Platform: The biggest advantage of Bitrix24 is that it covers a truly vast range of business needs. CRM, project management, communication, task tracking, document sharing... it brings them all under one roof! This means less time switching tools and more coherent workflows.

Customization: Bitrix24 lets you tailor many aspects to fit your specific processes. This flexibility is important because every team has its unique structure and requirements.

Accessibility: The cloud-based nature of Bitrix24 empowers a modern, distributed workforce. Team members can collaborate and access the platform from anywhere there's an internet connection.

Free Plan: The fact that Bitrix24 offers a free plan with a surprising amount of functionality is a huge plus. It lets smaller businesses and teams experiment extensively before committing to a paid plan. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Visual Clutter: One of the most common complaints about Bitrix24 is that its interface can feel cluttered and overwhelming. There's a lot of information packed into each screen, and navigation isn't always intuitive. This can make it difficult for new users to find their way around.

Outdated Design: While functional, Bitrix24's visual design can feel a bit dated compared to some of its more modern competitors. The use of icons, color schemes, and layout don't always align with the clean and streamlined aesthetic users have become accustomed to. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for sharing your detailed feedback on Bitrix24! We're thrilled to hear that you appreciate the platform's all-in-one capabilities, customization options, accessibility, and the value of the free plan. Your feedback is valuable as we continuously work on improving user experience. We will share your thoughts on design of the interface with our development team to consider for future updates.

Tinu E.
TE
Project Director
Media Production
Small-Business (50 or fewer emp.)
"Bitrix24 - everything in one platform"
What do you like best about Bitrix24?

Bitrix24 is a software that helps you manage your customers, your support team, your communication, your teamwork, your files, and your email campaigns

It is very affordable and great for new businesses and small budgets

Bitrix24 has many features, such as tasks, customer management, online storage, online shop, and website maker

It is very good at managing your leads and you can create your own support system with it. You can also communicate and work with your team directly in the software Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Bitrix24 is hard to learn and has too many features that can confuse you. It can be slow and have errors sometimes and some features do not work well with each other. Bitrix24 is more costly than other similar software when you pay for it. It also has some limits on space, email campaigns, and automation for the cheaper plans. Review collected by and hosted on G2.com.

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