Chargebee Reviews & Product Details

1. Powerful Subscription & Billing Automation

Chargebee handles the full subscription lifecycle — trials, upgrades, downgrades, proration, renewals, and cancellations — without needing custom code or manual workflows.

This drastically reduces billing errors and saves teams a lot of time.

2. Flexible Pricing & Experiments

It supports a wide range of pricing models (tiered, volume, hybrid, usage-based) and lets you experiment with new plans or promotions quickly.

For fast-moving SaaS businesses, this agility is a huge advantage.

3. Exceptional Revenue Recovery Tools

Features like Smart Dunning, payment retries, and automated reminders help recover failed payments effectively, which can add up to significant saved revenue. Review collected by and hosted on G2.com.

Limited Customization in Some Areas

Things like invoice templates, checkout experiences, and certain automated communications can feel restricted, requiring workarounds or API development for customization. Review collected by and hosted on G2.com.

I find the bulk import of payments feature very handy, as it allows me to apply payments to invoices easily and flags errors for immediate correction or later adjustments. The home dashboard is also very convenient. I appreciate that I can apply a payment, and if there's excess, it's automatically separated and clearly displayed on the customer's account. The automatic dunning feature saves us a lot of time by avoiding manual case handling. I love Chargebee's user-friendliness, which makes it easy to train new colleagues without hassle. Most processes are straightforward and quick to execute. The platform's contemporary design is impressive, especially in the finance sector, and enhances user experience by making navigation simple and clear, reducing the risk of making mistakes. Review collected by and hosted on G2.com.

I wish we could record a payment and allocate it to several invoices at once, at least the ones concerning the same customer, on the same menu, which currently we can't; we have to record the payment, and it's then recorded as excess payment and we need to open each invoice to apply that excess amount to each individual invoice. Particularly when you're working mostly B2B, this is very annoying. Being able to link accounts that belong to the same entity would be very handy - simply by having a link to another account on the customer's menu would make the searching part much more efficient, because each time we have to work on two or three accounts of the same company, we then have to search for it - and if we're a team of agents, everyone is doing this each time, multiplying quickly the amount of time wasted on searching when it could be easily linked together. Review collected by and hosted on G2.com.

I like how Chargebee helps me check if my customers have paid their monthly or yearly recurring subscription effortlessly. It lets me see at a glance if there are any scheduled downgrades, cancellations, or changes, acting as the single point of truth for the GTM team. Any change in revenue first reflects in Chargebee before syncing with other applications, which adds more trust for us. Review collected by and hosted on G2.com.

Chargebee shows a fraudulent tag for customers if their credit card doesn't go through the payment. In most cases, it marks customers as fraudulent for credit card declined cases, which should be fixed. Not all customers are fraudulent because of a credit card decline, which could be due to the limit of funds being allotted for such transactions, which is common these days. Review collected by and hosted on G2.com.

Automation and time-saving: Chargebee automates recurring billing, subscription management, and follow-ups

Intuitive and accessible interface

Efficient management of retention and payments

The integrated dashboards allow easy tracking of subscription performance and optimization of business strategy

Chargebee's customer support is very responsive and competent! Review collected by and hosted on G2.com.

Limited reporting features

Some features are not possible in Chargebee and require development

We do not have control over the checkout design Review collected by and hosted on G2.com.

I appreciate Chargebee's straightforward interface, especially considering all the functionality it offers. It’s a huge time saver and ensures everything is accurate. I like that it automatically handles tax calculations so we're accurately invoicing our customers. It's really cool how we can add our own plans and define what those subscriptions entail, catering for various anomalies in the billing process. Their support team is quick and helpful, which is impressive given the number of customers they serve. I'm also pleased with how seamlessly it integrates with Slack, allowing us to receive notifications for payments and subscription activity. Review collected by and hosted on G2.com.

Sometimes the help documentation can be confusing, but then the subject matter is very complex. Perhaps video tutorials would be helpful there. And it would be great to allow multiple coupons on a subscription. Review collected by and hosted on G2.com.

Billing automations and dealing with ad-hoc variations. The response rate of their support team is great and will try as much as possible to fully understand you issue at hand. Fully integrated with our product which is complex enough, but still does the job most of the time. It was pretty easy to pick up as well and they have good help guides. Review collected by and hosted on G2.com.

Sometimes it's difficult to immediately figure out the specific reason for failed charges depending on the payment gateway. Review collected by and hosted on G2.com.

The platform is very user-friendly and straightforward, even if you don’t have prior billing management experience. As a CSM, I use it a lot in my daily work, and it was simple to pick up right from the start. Now it feels second nature—everything I need is within easy reach, and the layout makes navigation quick and intuitive. The support team is also very responsive and helpful whenever I have questions. Review collected by and hosted on G2.com.

It would be great to have more options for bulk operations, as this would save a lot of time when handling repetitive tasks. I’d also appreciate more flexibility around retroactive tax refunds and applying tax information to invoices. Having these features built in would make the workflow even smoother. Review collected by and hosted on G2.com.

Chargebee provides outstanding integration options with robust APIs and webhooks, making it easy to connect with our internal applications. One of the standout features of Chargebee is its clear and intuitive interface for managing subscriptions and billing, which is much simpler to use than our previous system, Taxbill. From an administrative standpoint, Chargebee is well-organized, straightforward to configure, and offers clear instructions. This greatly facilitated our setup, testing, and transition to production. Review collected by and hosted on G2.com.

The AI chatbot support is still lacking in effectiveness. Despite following all the recommended steps, the chatbot was unable to resolve my issue, which meant I had to submit a support ticket and wait for a response. Improving the AI assistant, particularly for admin and developer-level troubleshooting, would significantly enhance the overall experience. Review collected by and hosted on G2.com.

I find Chargebee incredibly user-friendly with its easy-to-use interface, especially when it comes to searching for payments. Its ease of use significantly simplifies my daily workload, and it's very simple to set up, which is a big plus. The system's efficiency in handling payments, managing refunds, and tackling subscription-related tasks enhances my productivity. I appreciate the detailed response system it provides, as it aids in avoiding disputes by offering comprehensive refund and invoice management options. Overall, Chargebee contributes greatly to the seamless running of our daily business operations. Review collected by and hosted on G2.com.

I think Chargebee could be a little less finicky when it comes to handling spam payments and disputes. It can be challenging to deal with, and receiving alerts a bit faster would improve the experience. I wish it could notify me more promptly about these issues, similar to how Ethoca or Verify operate. Review collected by and hosted on G2.com.

It theoretically offers the services we need (the ability to offer paywalled content to subscribers). Review collected by and hosted on G2.com.

Not only does the WordPress plugin they provided us not work, they have flat out refused to fix the problem and claimed that we designed it and must fix it ourselves. Customer service is byzantine and inevitably ends with them simply repeating the problem back to us and marking the issue as resolved. A truly maddening company, extremely difficult to work with. Review collected by and hosted on G2.com.