Feefo Reviews & Product Details

Feefo is a very autonomous piece of software. Once it is implemented and data uploads are automated, there is very little input required (besides responding to reviews). The system is easy to use, doesn't change its user interface often and is a reliable piece of equipment.

We send at least 100 emails a day, and the system has never had an issue keeping up with us. Content to email campaigns or individual campaigns are easily updated and if you get stuck (which is rare) customer support or your account manager respond extremely quickly with a simple solution. NPS scores are easily calculated, with easy to understand analytics and dashboards. Would highly recommend! Review collected by and hosted on G2.com.

I do not feel like there is anything specific I would like to highlight here. If there has ever been an issue, it has been raised and resolved immediately. If nothing is available, you know that the feedback has gone to the development team for consideration. That said, things rarely go wrong! Review collected by and hosted on G2.com.

I’ve been working with Feefo for years, bringing them into every company I’ve worked for. Their genuine commitment to continuous improvement, ease of use, and outstanding customer service are at the heart of what we should all be doing right now for our clients.

There’s no better presentation than action, and Feefo continues to prove that through their work. I’ll continue to trust Feefo to support our initiatives in building the strongest customer relationships possible. Review collected by and hosted on G2.com.

One point to note — not a negative, but a consideration — is that our projects have long turnaround times. We don’t work with fast-moving, consumer-based products, so we don’t send review links as frequently. As a result, the platform can sometimes become costly relative to how often we need to use it. Review collected by and hosted on G2.com.

Feefo has been a pleasure to work with over the years. We use them as our review platform, and the support from our account manager Janet has been excellent. She’s always friendly and proactive, sharing useful updates and tips to help us improve our reviews.

The platform itself is easy to use - the reports are clear, and responding to reviews is straightforward.

Their support team is quick to reply to queries, and even the AI bot is genuinely helpful (a rarity these days!). Review collected by and hosted on G2.com.

Nothing bad to say :). Always been helpful Review collected by and hosted on G2.com.

The dashboard is easy to use, which makes managing tasks straightforward. The service feels personable, and I appreciate how open they are to innovation and providing support. Life tends to get away with us so we don't find ourselves on the dashboard constantly however for the frequency of use which we do use it for, it does the job. THe implementation of it was straight forward and Ollie communicated well with our web dev team. Customer service is also great and responses are prompt. Feefo integrates with softwares we neeed it to integrate with so it's a nice all rounder. Review collected by and hosted on G2.com.

Like most things these days, it could be more affordable, and it would be helpful if new features were initially available for free trials. This would allow users to determine whether these additions truly enhance the value of their current subscriptions. Review collected by and hosted on G2.com.

Feefo is a fantastic platform for showcasing our customers' experiences. It's easy to use, and our account manager, Ollie Bond, is excellent - personable, helpful and proactive in ensuring we get the most out of the platform. Being able to share reviews on our social media channels helps highlight our great customer service. All in all, it's a great way to make it easier for potential customers to see why switching to Northern Energy gas is the right choice. Review collected by and hosted on G2.com.

Uploading 'Multiple Sales' usually takes at least a couple of attempts. When downloading the template and adding in my data, it won't upload the first time, but almost always takes further attempts, which is frustrating and time-wasting. Review collected by and hosted on G2.com.

1. They only work with verified customers, so you know you are getting genuine feedback from customers

2. The support team are good with great response times

3. They are well priced in the market and keen to work with you to get the most out of the platform

4. Recent brand refresh and updated widget designs have made it easier for customers to read the reviews

5. Ongoing product innovation Review collected by and hosted on G2.com.

It is a platform we are happy with, and we have an open dialogue on areas that could be improved, such as reporting and customisation. Review collected by and hosted on G2.com.

Easy to use backend, fantastic technical customer support and a willingness to help the customers even if they end up rolling their sleeves up to do the work. Review collected by and hosted on G2.com.

A solution for initial integration for Magento 2.0 seems to be lacking, we had to put quite a bit of development work in to ensure connectivity. Review collected by and hosted on G2.com.

I appreciate the cost-effectiveness of Feefo compared to Trustpilot, which made the switch a logical decision for our company. The transition was smooth, thanks to the excellent support provided by Feefo’s team. In particular, their representative Dajana offered invaluable support by explaining tips to increase the number of reviews clearly and following it up with helpful instructions via email. The setup process was easy, which was a relief, and Feefo's supportive team made it a seamless experience. I find the automated system particularly useful because it efficiently manages tasks by automatically sending emails to customers, encouraging them to write reviews. This feature streamlines the review gathering process and integrates well with WooCommerce, my existing tool. Furthermore, the system's suggestion to personalize emails, alter send times, and promote engagement by replying to every review promises enhanced interaction with customers. I am very satisfied with Feefo as it aligns with my business needs, and I would willingly recommend it to others. Review collected by and hosted on G2.com.

I find the AI review writer tedious as it is too long. Review collected by and hosted on G2.com.

There's plenty to like about Feefo - verified customer reviews, service and product reviews in one email so you build up more product reviews (important for Google Shopping), easy to use interface, good choice of widgets. What sealed the deal for us was being able to add Treefo - it's great to know that we can contribute positively to the environment in this way. The onboarding team were great and when we hit a never-before-seen technical glitch, they stayed with it until it was resolved. Review collected by and hosted on G2.com.

Still finding my way around the dashboard and reports. Our main challenge has been choosing the right widget - at the moment, the widget we're using is making each product page look like a Feefo page as we've inadvertently chosen a widget that displays every review. Review collected by and hosted on G2.com.

The verified-only review model ensures higher trust among both businesses and consumers. Many customers appreciate that reviews are not easily faked or manipulated. The intuitive interface makes it easy to post, respond to, or browse reviews effortlessly, saving us from the complexities often associated with such platforms. The simplicity of its operations has saved us considerable time and effort, making our experience highly enjoyable.

The versatility that Feefo offers is truly remarkable. We have a range of options at our disposal tailored to best suit our interaction with customers. Whether we need to publicly respond to a review or identify certain trends in the feedback received, Feefo has us fully covered. This level of flexibility has paved the way for a more personalized review management process.

Additionally, Feefo's customer support has been excellent in our Feefo-user journey. The team is knowledgeable, resourceful, and incredibly prompt with their assistance. They approach every issue we have with a clear and practical solution, never leaving us feeling unheard or dissatisfied.

In conclusion, our experience with Feefo has far exceeded our expectations. Review collected by and hosted on G2.com.

There really is nothing that we can think of. Review collected by and hosted on G2.com.