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Google Authenticator

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4.6 out of 5 stars

How would you rate your experience with Google Authenticator?

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Google Authenticator Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Google Authenticator to be extremely easy to use, enhancing security while maintaining seamless access to essential apps. (34 mentions)
Users value the enhanced security of Google Authenticator, ensuring their accounts remain protected from unauthorized access. (21 mentions)
Users appreciate the enhanced security of Google Authenticator, ensuring protection from unauthorized access to their accounts. (10 mentions)
Users find the easy setup of Google Authenticator refreshing, allowing quick access to secure authentication without hassle. (8 mentions)
Users value the time-saving simplicity of Google Authenticator, efficiently managing multiple accounts with ease and speed. (7 mentions)
Users appreciate the simplicity of biometric authentication with Google Authenticator for secure and effortless daily access. (4 mentions)
Users experience authentication issues with Google Authenticator, indicating occasional failures and synchronization problems. (5 mentions)
Users express concerns about password management, feeling insecure without individual app protection and facing recovery challenges. (5 mentions)
Users are concerned about the inadequate security of Google Authenticator, particularly the lack of PIN and biometric protection. (4 mentions)
Users find Google Authenticator has limited features, making account management and security less convenient than competitors. (3 mentions)
Users note the lack of backup options in Google Authenticator, leading to complications during device changes. (3 mentions)
Users express concerns about storage limitations, finding backup options inadequate and managing codes cumbersome during device changes. (3 mentions)
Users often experience sync issues with Google Authenticator, leading to authentication number inconsistencies and frustrations. (3 mentions)
Users find the limited customization options in Google Authenticator hinder their overall experience and interface usability. (2 mentions)
Users experience login issues that require multiple logouts and logins, complicating the usage of Google Authenticator. (2 mentions)
Users experience frustrating slow loading times with Google Authenticator, impacting code retrieval and usability. (2 mentions)

Top Pros or Advantages of Google Authenticator

1. Ease of Use
Users find Google Authenticator to be extremely easy to use, enhancing security while maintaining seamless access to essential apps.
See 34 mentions

See Related User Reviews

Anthony V.
AV

Anthony V.

2.5/5

"Useful for Password Recovery, But Needs Simpler Authentication"

What do you like about Google Authenticator?

I like using Google Authenticator because when I forget my password, it is the app that helps me get back into my accounts. It is incredibly useful fo

Julieth R.
JR

Julieth R.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use with Fast Response and No Issues So Far"

What do you like about Google Authenticator?

It is easy to use and faster response when I need it

2. Security
Users value the enhanced security of Google Authenticator, ensuring their accounts remain protected from unauthorized access.
See 21 mentions

See Related User Reviews

Anthony V.
AV

Anthony V.

2.5/5

"Useful for Password Recovery, But Needs Simpler Authentication"

What do you like about Google Authenticator?

I like using Google Authenticator because when I forget my password, it is the app that helps me get back into my accounts. It is incredibly useful fo

Namita S.
NS

Namita S.

Enterprise (> 1000 emp.)

5.0/5

"Game Changer Solution Fo Account Protection"

What do you like about Google Authenticator?

Solution is game changer for me. It saves my gmails accounts from the illegal access. It is easy to integrate or implement. It adds extra layer of sec

3. 2FA Security
Users appreciate the enhanced security of Google Authenticator, ensuring protection from unauthorized access to their accounts.
See 10 mentions

See Related User Reviews

Amar P.
AP

Amar P.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Reliable, and Secure 2FA Solution"

What do you like about Google Authenticator?

Thing I like best about Google Authenticator is how simple and fast it is to use. There’s no clutter or unnecessary features — it focuses solely on ge

Eliaquim S.
ES

Eliaquim S.

Small-Business (50 or fewer emp.)

5.0/5

"I use it to add an extra safety layer and it has helped me do just that"

What do you like about Google Authenticator?

Google Authenticator is easy to use and implement. Whenever I open a new account with an online service, I check if they offer two-factor authenticati

4. Easy Setup
Users find the easy setup of Google Authenticator refreshing, allowing quick access to secure authentication without hassle.
See 8 mentions

See Related User Reviews

Anthony V.
AV

Anthony V.

2.5/5

"Useful for Password Recovery, But Needs Simpler Authentication"

What do you like about Google Authenticator?

I like using Google Authenticator because when I forget my password, it is the app that helps me get back into my accounts. It is incredibly useful fo

SV

Saumy V.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Security with Easy Setup"

What do you like about Google Authenticator?

I use Google Authenticator for two-factor authentication, and I love how it allows me to manage all my authentication codes in one place. Its ease of

5. Time-Saving
Users value the time-saving simplicity of Google Authenticator, efficiently managing multiple accounts with ease and speed.
See 7 mentions

See Related User Reviews

Amar P.
AP

Amar P.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Reliable, and Secure 2FA Solution"

What do you like about Google Authenticator?

Thing I like best about Google Authenticator is how simple and fast it is to use. There’s no clutter or unnecessary features — it focuses solely on ge

SV

Saumy V.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Security with Easy Setup"

What do you like about Google Authenticator?

I use Google Authenticator for two-factor authentication, and I love how it allows me to manage all my authentication codes in one place. Its ease of

6. Biometric Authentication
Users appreciate the simplicity of biometric authentication with Google Authenticator for secure and effortless daily access.
See 4 mentions

See Related User Reviews

Eliaquim S.
ES

Eliaquim S.

Small-Business (50 or fewer emp.)

5.0/5

"I use it to add an extra safety layer and it has helped me do just that"

What do you like about Google Authenticator?

Google Authenticator is easy to use and implement. Whenever I open a new account with an online service, I check if they offer two-factor authenticati

Adam S.
AS

Adam S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy and secure!"

What do you like about Google Authenticator?

I love google authenticaticator for it's simplicity. I use it almost daily in my work at Wolt in order to sign in to the aps we use for the roll suppo

Top Cons or Disadvantages of Google Authenticator

1. Authentication Issues
Users experience authentication issues with Google Authenticator, indicating occasional failures and synchronization problems.
See 5 mentions

See Related User Reviews

Avijit M.
AM

Avijit M.

Mid-Market (51-1000 emp.)

4.5/5

"Google Authenticator : Easy to Use with Handy Features, but Occasional Sync Issues"

What do you dislike about Google Authenticator?

A few times, I encountered synchronization issues, which caused the authentication number to not work correctly.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"It was a decent experience and helped me authenticate a few of my work accounts."

What do you dislike about Google Authenticator?

For some websites the authenticator doesn't work and it's better to use other ones.

2. Password Management
Users express concerns about password management, feeling insecure without individual app protection and facing recovery challenges.
See 5 mentions

See Related User Reviews

Alex R.
AR

Alex R.

Mid-Market (51-1000 emp.)

5.0/5

"Two-Step Security in Practice"

What do you dislike about Google Authenticator?

If the phone is lost or formatted, it is difficult to recover the codes.

Arpan K.
AK

Arpan K.

Enterprise (> 1000 emp.)

5.0/5

"Extra layer of security with google authenticator"

What do you dislike about Google Authenticator?

There is no individual password or biometric protection for the app itself.

3. Inadequate Security
Users are concerned about the inadequate security of Google Authenticator, particularly the lack of PIN and biometric protection.
See 4 mentions

See Related User Reviews

Amar P.
AP

Amar P.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Reliable, and Secure 2FA Solution"

What do you dislike about Google Authenticator?

One of the main drawbacks of Google Authenticator is the lack of cloud backup and multi-device sync for a long time, although that has recently improv

Abhishek T.
AT

Abhishek T.

Small-Business (50 or fewer emp.)

5.0/5

"Simple, Secure, and Finally Seamless"

What do you dislike about Google Authenticator?

The interface is very basic and lacks organizational features such as folders, which makes it challenging to manage multiple accounts. More significan

4. Limited Features
Users find Google Authenticator has limited features, making account management and security less convenient than competitors.
See 3 mentions

See Related User Reviews

Dom P.
DP

Dom P.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and Simple Two-Factor Authentication Tool"

What do you dislike about Google Authenticator?

No cloud backup by default (losing your device can be problematic). Limited advanced features compared to competitors like Authy. Manual migration p

Abhishek T.
AT

Abhishek T.

Small-Business (50 or fewer emp.)

5.0/5

"Simple, Secure, and Finally Seamless"

What do you dislike about Google Authenticator?

The interface is very basic and lacks organizational features such as folders, which makes it challenging to manage multiple accounts. More significan

5. Missing Features
Users note the lack of backup options in Google Authenticator, leading to complications during device changes.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Google Authenticator"

What do you dislike about Google Authenticator?

Google Authenticator provides robust security and is straightforward to use. However, it does not permit taking screenshots, which can be inconvenient

Ruby Steffi F.
RF

Ruby Steffi F.

Enterprise (> 1000 emp.)

5.0/5

"Authenticator - the enhanced security"

What do you dislike about Google Authenticator?

Lack of backup options and manual of new devices everytime when we change the device or reinstall the application are the dislikes about Google authen

6. Storage Limitations
Users express concerns about storage limitations, finding backup options inadequate and managing codes cumbersome during device changes.
See 3 mentions

See Related User Reviews

Ruby Steffi F.
RF

Ruby Steffi F.

Enterprise (> 1000 emp.)

5.0/5

"Authenticator - the enhanced security"

What do you dislike about Google Authenticator?

Lack of backup options and manual of new devices everytime when we change the device or reinstall the application are the dislikes about Google authen

Sarah P.
SP

Sarah P.

Small-Business (50 or fewer emp.)

5.0/5

"This is a life-saving security must-have application"

What do you dislike about Google Authenticator?

It didn not provide a cloud storage feature from inception. It was more like an after thought.

7. Sync Issues
Users often experience sync issues with Google Authenticator, leading to authentication number inconsistencies and frustrations.
See 3 mentions

See Related User Reviews

Amar P.
AP

Amar P.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Reliable, and Secure 2FA Solution"

What do you dislike about Google Authenticator?

One of the main drawbacks of Google Authenticator is the lack of cloud backup and multi-device sync for a long time, although that has recently improv

Avijit M.
AM

Avijit M.

Mid-Market (51-1000 emp.)

4.5/5

"Google Authenticator : Easy to Use with Handy Features, but Occasional Sync Issues"

What do you dislike about Google Authenticator?

A few times, I encountered synchronization issues, which caused the authentication number to not work correctly.

8. Limited Customization
Users find the limited customization options in Google Authenticator hinder their overall experience and interface usability.
See 2 mentions

See Related User Reviews

Amar P.
AP

Amar P.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Reliable, and Secure 2FA Solution"

What do you dislike about Google Authenticator?

One of the main drawbacks of Google Authenticator is the lack of cloud backup and multi-device sync for a long time, although that has recently improv

Marcus D.
MD

Marcus D.

Small-Business (50 or fewer emp.)

5.0/5

"Google Authenticator App"

What do you dislike about Google Authenticator?

The problem with this app is there is limited output from the user on the interface.

9. Login Issues
Users experience login issues that require multiple logouts and logins, complicating the usage of Google Authenticator.
See 2 mentions

See Related User Reviews

Adam S.
AS

Adam S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy and secure!"

What do you dislike about Google Authenticator?

There is nothing that I can say on straight hand, because I think that google authenticataror is actually doing its job. Only - is that apple has made

Joseph S. K.
JK

Joseph S. K.

Small-Business (50 or fewer emp.)

5.0/5

"The most safe and easiest way to log in to a site when security matters."

What do you dislike about Google Authenticator?

You have to make sure your sessions on tabs match. There are tools where using that require you to have to log out and log back on a few times.

10. Slow Loading
Users experience frustrating slow loading times with Google Authenticator, impacting code retrieval and usability.
See 2 mentions

See Related User Reviews

Allan H.
AH

Allan H.

Mid-Market (51-1000 emp.)

5.0/5

"Great Way to log into your accounts"

What do you dislike about Google Authenticator?

The time it takes to load up and provide the code.

Giorgi M.
GM

Giorgi M.

Mid-Market (51-1000 emp.)

4.5/5

"Fast and Secure, but Copying Text Can Be Tricky"

What do you dislike about Google Authenticator?

sometimes getting hard to copy trxt and little loading time

Google Authenticator Reviews (527)

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Google Authenticator Reviews (527)

View 1 Video Reviews
4.6
527 reviews
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Simran T.
ST
Full-stack Developer
Small-Business (50 or fewer emp.)
"Effortless 2FA with Seamless QR Scanning and Auto-Updating OTPs"
What do you like best about Google Authenticator?

I always used it for authentication part whenever i will create an account on any service where i required the 2 factor authentication i just scan the qr code and add it here so i will not requiring the otp again and again just taking the otp from app as well as it will auto update after 30 seconds so it will not hackable as well Review collected by and hosted on G2.com.

What do you dislike about Google Authenticator?

nothing everything is fine and great just there should be sharing on web as well something person don't have their phone as well Review collected by and hosted on G2.com.

Amar P.
AP
SET-3
Computer Software
Mid-Market (51-1000 emp.)
"Simple, Reliable, and Secure 2FA Solution"
What do you like best about Google Authenticator?

Thing I like best about Google Authenticator is how simple and fast it is to use. There’s no clutter or unnecessary features — it focuses solely on generating time-based one-time passwords (TOTP), which makes it lightweight and very reliable. The app works offline, doesn't require permissions that feel intrusive, and I like that it's from a trusted brand like Google. It also supports multiple accounts, making it easy to manage 2FA for different services in one place. Review collected by and hosted on G2.com.

What do you dislike about Google Authenticator?

One of the main drawbacks of Google Authenticator is the lack of cloud backup and multi-device sync for a long time, although that has recently improved. Even so, the process of transferring accounts between devices can still feel clunky or risky, especially for non-technical users. There's also no biometric or PIN protection built into the app itself, which feels like a security gap compared to other authenticator apps. A cleaner interface or some customization options would also enhance the overall user experience. Review collected by and hosted on G2.com.

Akash N.
AN
Sales executive managers
Hospitality
Small-Business (50 or fewer emp.)
"Effortlessly Secure, But Phone Dependency is a Drawback"
What do you like best about Google Authenticator?

I really like Google Authenticator because it provides security and is easy to use even when voice or SMS doesn't work. It's so handy and powerful for authenticating more and more software. I can add multiple applications, and it keeps my accounts secure. It’s also incredibly helpful; I’ve linked 10 to 15 accounts to it. Whenever I log in to a new device, I can easily use my phone to get the OTP from the authenticator. I find it very secure, and the setup process is really easy since you just scan a code with your phone. I also appreciate that it doesn't require the internet to generate OTPs, which makes it super reliable. Plus, it's completely free, which is amazing. Review collected by and hosted on G2.com.

What do you dislike about Google Authenticator?

Google Authenticator has only one problem. If my phone is not near me or my phone is broken, then what do I do? I have to log in with another phone, and it's too much. Too much security. Right? It's too much login, hard to log in with Google Authenticator and something else. Review collected by and hosted on G2.com.

Anthony V.
AV
"Useful for Password Recovery, But Needs Simpler Authentication"
What do you like best about Google Authenticator?

I like using Google Authenticator because when I forget my password, it is the app that helps me get back into my accounts. It is incredibly useful for ensuring I can regain access to vital applications like my Gmail and other apps that require a password, even if I happen to forget them. I find it valuable because it provides an additional layer of security and convenience, allowing me to stay connected to my essential tools seamlessly. Specifically, I appreciate how Google Authenticator sends a code to my phone number when I need to reset my password, making the recovery process straightforward. The initial setup was pretty easy, which I really appreciate, as it doesn't complicate the process of enhancing security across my accounts. Review collected by and hosted on G2.com.

What do you dislike about Google Authenticator?

I dislike the requirement for two-factor authentication as it feels a bit cumbersome. I would prefer if there was an option for single-factor authentication to make the process simpler. Review collected by and hosted on G2.com.

Ashish A.
AA
Developer
Small-Business (50 or fewer emp.)
"Best Security Tool to keep your Login Safe"
What do you like best about Google Authenticator?

We all know that what Google Authenticator is made for and this is the thing that i liked the most. The secyrity feature it provide is the best. Also, It is easy to use as we just need to check the code from out mobile device and enter it. It saves many time and save many credintial. Review collected by and hosted on G2.com.

What do you dislike about Google Authenticator?

It is always the best, but still, there are some I don't like about. It is only available on mobile applications, and Sometimes, If I forget passwords, it is hard to recover. The same security feature makes recovery harder. Review collected by and hosted on G2.com.

BYIRINGIRO Y.
BY
Network Product Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Essential, Highly Secure TOTP Solution for Rapid Deployment"
What do you like best about Google Authenticator?

The primary advantage is the robust security provided by its industry-standard TOTP implementation, which is crucial for reducing access-related incidents. Critically, its Ease of Use facilitates high adoption rates among diverse staff members, and the Ease of Implementation required minimal centralized deployment effort across our large user base (over 500 users), making it highly scalable and effective for immediate security uplift. Review collected by and hosted on G2.com.

What do you dislike about Google Authenticator?

The main operational challenge is the decentralized nature of token storage. This requires careful management and IT Operations intervention when staff change devices or lose access, complicating incident response and recovery. A more streamlined, encrypted account-based recovery feature (similar to competitive offerings) would significantly enhance Customer Support and minimize administrative overhead for the IT team managing access control. Review collected by and hosted on G2.com.

FB
IT manager
Packaging and Containers
Mid-Market (51-1000 emp.)
"Effortless App Access with Google Authenticator!"
What do you like best about Google Authenticator?

It allows you to share access to all your apps through a single authenticator that is Google! Smooth, smart and original Review collected by and hosted on G2.com.

What do you dislike about Google Authenticator?

Honestly, I like everything about Google Authenticator. I actually prefer using it over Microsoft Authenticator! Review collected by and hosted on G2.com.

Manish K.
MK
Project Lead
Small-Business (50 or fewer emp.)
"Google authenticator helping us to stay safe"
What do you like best about Google Authenticator?

Honestly, what I appreciate most about Google Authenticator is how it makes logging into my accounts feel so much safer. Enabling two-factor authentication has given me some real peace of mind, especially with all the news about online scams lately. The app itself is pretty straightforward, I can quickly get my code and be on my way without hassle. It’s also reliable; I’ve never had it fail when I needed it most. Review collected by and hosted on G2.com.

What do you dislike about Google Authenticator?

If I had to pick something, I wish it was easier to switch my codes to a new phone. Migrating everything feels a bit stressful because, if you lose your phone or forget to back things up, you might get locked out of all your accounts. It would be awesome if there were more flexible backup or recovery options. Other than that, it just does what it’s supposed to do. Review collected by and hosted on G2.com.

Dom P.
DP
Director of Communications and Marketing
Small-Business (50 or fewer emp.)
"Reliable and Simple Two-Factor Authentication Tool"
What do you like best about Google Authenticator?

Extremely easy to set up and use.

Works offline, so you can access codes without internet.

Enhances account security with time-based one-time passwords (TOTP).

Free and widely supported across many platforms. Review collected by and hosted on G2.com.

What do you dislike about Google Authenticator?

No cloud backup by default (losing your device can be problematic).

Limited advanced features compared to competitors like Authy.

Manual migration process when switching devices. Review collected by and hosted on G2.com.

Abhishek T.
AT
Member Of Technical Staff
Small-Business (50 or fewer emp.)
"Simple, Secure, and Finally Seamless"
What do you like best about Google Authenticator?

What I appreciate most about Google Authenticator is how it combines straightforward usability with strong security, especially now that cloud sync has been introduced. Previously, the main drawback was the possibility of losing access to your accounts if your phone was lost, but this issue has finally been addressed. The app excels at its core function: generating offline, time-based codes that help secure a wide range of digital services. As a free and dependable tool, it quietly adds an important layer of protection without introducing unnecessary complexity, making it essential for safeguarding your online accounts. Review collected by and hosted on G2.com.

What do you dislike about Google Authenticator?

The interface is very basic and lacks organizational features such as folders, which makes it challenging to manage multiple accounts. More significantly, the app does not offer the option to lock it with a PIN or biometric authentication, unlike some competitors, so your codes remain unprotected. Review collected by and hosted on G2.com.

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