SOCi Features

As reported in 1683 SOCi reviews. Reports on the performance of social media posts and campaigns.

As reported in 1713 SOCi reviews. Allows the creation, management, and scheduling of content to be shared across social media channels.

As reported in 1609 SOCi reviews. Identifies trends in social media campaigns, such as optimal posting times, to improve performance.

Centrally manages social media content and conversations across multiple social channels. This feature was mentioned in 1668 SOCi reviews.

Based on 1515 SOCi reviews. Provides features for managing and optimizing paid advertisements across social channels.

Based on 1507 SOCi reviews. Allows for categorizing or grouping individual posts to streamline social media marketing campaigns.

As reported in 1242 SOCi reviews. Product functionality for social advertising.

As reported in 1185 SOCi reviews. Overview of all media purchases and campaigns in a single interface.

As reported in 692 SOCi reviews. Enables marketer to set metrics by which their campaigns are automatically optimized.

Amount and quality of inventory partner sites on which ads can be placed. 1184 reviewers of SOCi have provided feedback on this feature.

Enables marketers to edit campaigns in bulk as opposed to one piece at a time. This feature was mentioned in 1142 SOCi reviews.

Allows marketer to upload campaign inventory in a single batch instead of one piece at a time. 1143 reviewers of SOCi have provided feedback on this feature.

Ensures marketer's ad reach and performance is not inflated by bots or spam websites. This feature was mentioned in 1100 SOCi reviews.

As reported in 1076 SOCi reviews. Allows marketer to set a daily or weekly campaign budget that the ad sever uses to make appropriate bids.

Based on 1119 SOCi reviews. Tools offered for creating and optimizing creative components of campaigns.

Supports rich media display and video ads that involve user interaction. This feature was mentioned in 1080 SOCi reviews.

Allows for ads to be placed in mobile apps. This feature was mentioned in 1054 SOCi reviews.

Supports rich media mobile ads that involve user interaction. 1059 reviewers of SOCi have provided feedback on this feature.

Able to target desired audiences based on demographics and behavior variables. This feature was mentioned in 1160 SOCi reviews.

Able to tailor ads based on consumer general region, state or designated market area (DMA). This feature was mentioned in 1089 SOCi reviews.

Able to match the marketer's ad with specific content on a site or page. This feature was mentioned in 1102 SOCi reviews.

Based on 1081 SOCi reviews. Application Programming Interface - Specification for how the application communicates with other software such as other ad servers, DSPs, DMPs, etc.

Able to create custom reports to cater to specific metrics and key performance indicators. 1111 reviewers of SOCi have provided feedback on this feature.

Based on 1155 SOCi reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 1168 SOCi reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

Provides features to allow scaling for large organizations. This feature was mentioned in 1088 SOCi reviews.

Allows administrators to customize to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views. 1132 reviewers of SOCi have provided feedback on this feature.

Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. This feature was mentioned in 1120 SOCi reviews.

Alerts marketer of the performance of particular campaigns. 680 reviewers of SOCi have provided feedback on this feature.

Allows business to edit conversations to meet the unique needs of one's business. 31 reviewers of SOCi have provided feedback on this feature.

Gives users the ability to update systems, like CRM, based on conversations. 31 reviewers of SOCi have provided feedback on this feature.

Based on 30 SOCi reviews. Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Provide tools for live chat on one's website. 77 reviewers of SOCi have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 81 SOCi reviews.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 81 SOCi reviews.

As reported in 81 SOCi reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 75 reviewers of SOCi have provided feedback on this feature.

Based on 86 SOCi reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Based on 785 SOCi reviews. Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.

Based on 786 SOCi reviews. Allows users to export reports from the product into an .xsl, .csv, or .pdf file.

Allows marketer to add, track, and measure a multitude of social media accounts. 779 reviewers of SOCi have provided feedback on this feature.

Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere. 766 reviewers of SOCi have provided feedback on this feature.

As reported in 801 SOCi reviews. Analyzes and illustrates follower information such as demographics, location, interests, etc.

Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience. This feature was mentioned in 815 SOCi reviews.

Tracks and measures the success of paid advertising initiatives run on social media sites. 725 reviewers of SOCi have provided feedback on this feature.

Based on 726 SOCi reviews. Analyzes the performance of hashtags and identifies popular or trending hashtags.

Uses AI to accurately assess the sentiment of social media content based on keywords and phrases. This feature was mentioned in 726 SOCi reviews.

Based on 980 SOCi reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis.

Based on 952 SOCi reviews and verified by the G2 Product R&D team. Allows users to get real-time information on competitors performance and reputation.

Based on 978 SOCi reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Based on 933 SOCi reviews and verified by the G2 Product R&D team. Helps monitor the overall performance of marketing efforts and brand establishment.

Based on 1027 SOCi reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation.

Based on 1019 SOCi reviews and verified by the G2 Product R&D team. Helps track and monitor social media trends and interactions.

Helps manage social messaging and measures the full impact of social campaigns. This feature was mentioned in 1032 SOCi reviews.

Based on 957 SOCi reviews and verified by the G2 Product R&D team. Helps manage ad messaging and measures the full impact of digital advertising campaigns.

As reported in 575 SOCi reviews. Gives visibility into employee performance and each individual's impact on reputation initiatives.

Based on 919 SOCi reviews and verified by the G2 Product R&D team. Helps establish a workflow that allows team members to communicate effectively and collaboratively.

Allows businesses to upload their location information en masse. 156 reviewers of SOCi have provided feedback on this feature.

Product is intended for specific types of content management systems. 148 reviewers of SOCi have provided feedback on this feature.

Provides analytics concerning traffic to each location. This feature was mentioned in 160 SOCi reviews.

Provides data on customers and customer behavior based on location. 160 reviewers of SOCi have provided feedback on this feature.

Allows customers to see a full list of all locations. This feature was mentioned in 168 SOCi reviews.

Based on 160 SOCi reviews. Allows customers to filter locations based on products or other categories.

Map is supported on mobile devices. This feature was mentioned in 160 SOCi reviews.

Product can use geolocation to automatically point customers toward the closest location. 157 reviewers of SOCi have provided feedback on this feature.

Based on 628 SOCi reviews. Ability to submit location data to a wide variety of digital services

Ability to submit location data to major aggregators This feature was mentioned in 622 SOCi reviews.

Consistently monitors search engines and directories and removes duplicate listings This feature was mentioned in 616 SOCi reviews.

As reported in 636 SOCi reviews. Offers the ability to enhance listings with menus, photos, videos, or other rich data

As reported in 653 SOCi reviews. Changes to location data are synced across listings immediately and in real time

Based on 661 SOCi reviews. Provides data or insights into listing performance and engagement

Based on 409 SOCi reviews. Monitor and report on ranking in local search results

Report on local citations and distribute accurate listing data to directories and search engines 422 reviewers of SOCi have provided feedback on this feature.

Based on 427 SOCi reviews. Optimize or automate content for Google My Business

As reported in 420 SOCi reviews. Monitor online reviews and brand reputation

As reported in 429 SOCi reviews. Integrate with social media and offer management or automation tools

Provide insights and data visualizations from a comprehensive dashboard This feature was mentioned in 435 SOCi reviews.

Enables users to visualize all scheduled social campaigns and content in a timeline or calendar. This feature was mentioned in 1555 SOCi reviews.

Based on 1525 SOCi reviews. Allows users to upload and publish brand content from a shared library.

Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox. This feature was mentioned in 1401 SOCi reviews.

As reported in 1416 SOCi reviews. Automates the content approval process to ensure social posts are approved by managers or clients before publishing.

Based on 1467 SOCi reviews. Allows administrators to assign permissions for different users or teams to access certain platform features.

Based on 1457 SOCi reviews. Provides features for creating or editing social media assets.

Provides personalized responses to interlocator based on segmentation or past responses. This feature was mentioned in 34 SOCi reviews.

Based on 32 SOCi reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator. This feature was mentioned in 32 SOCi reviews.

Based on 89 SOCi reviews. Customize your chat workflows with rules and automations.

Has the ability to connect interlocator with a human agent when the need arises. 80 reviewers of SOCi have provided feedback on this feature.

As reported in 83 SOCi reviews. Can provide interlocators with menus, through which they can choose a relevant response.

As reported in 185 SOCi reviews. Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor

Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings This feature was mentioned in 186 SOCi reviews.

Offers pre-built templates for creating surveys with different audiences or use cases This feature was mentioned in 184 SOCi reviews.

As reported in 183 SOCi reviews. Provides tools for distributing surveys through email, SMS, social media, etc.

As reported in 179 SOCi reviews. Helps create more intelligent surveys based on respondent's actions and answers

As reported in 178 SOCi reviews. Allows users to customize survey colors, logos, and URLs to match company branding

Ability to embed videos, photos, or other rich media 140 reviewers of SOCi have provided feedback on this feature.

As reported in 180 SOCi reviews. Provides tools to visualize and analyze data

Based on 179 SOCi reviews. Allows integration with third -party reporting and business intelligence applications

Based on 181 SOCi reviews. Allows users to export reports from the product into an .xsl, .csv, or .pdf file

Based on 182 SOCi reviews. Allows administrators to set permissions on viewing, filtering, or sharing survey results

As reported in 65 SOCi reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 65 reviewers of SOCi have provided feedback on this feature.

Allows users to generate text based on a text prompt. This feature was mentioned in 31 SOCi reviews.

Condenses long documents or text into a brief summary. 31 reviewers of SOCi have provided feedback on this feature.

Allows users to generate text based on a text prompt. 757 reviewers of SOCi have provided feedback on this feature.

Based on 47 SOCi reviews. Produces finished or near-finished content with minimal human intervention beyond templating and prompting.

As reported in 46 SOCi reviews. Generates high-quality content that adheres to brand guidelines.

As reported in 47 SOCi reviews. Provides content generation at scale with efficient response times and quick turnaround.

Acts as a central hub for teams to collaborate and coordinate on large-scale content efforts. This feature was mentioned in 47 SOCi reviews.

Based on 47 SOCi reviews. Maintains regulatory compliance to ensure company data privacy and protection.

Features guardrails to prevent harmful or offensive content generation. 47 reviewers of SOCi have provided feedback on this feature.

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 32 SOCi reviews.

Based on 31 SOCi reviews. Allows users to automate responses to customer inquiries across various channels.

As reported in 31 SOCi reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 31 reviewers of SOCi have provided feedback on this feature.

Based on 31 SOCi reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 31 SOCi reviews.

Allows the AI agent to identify and resolve issues without user intervention. This feature was mentioned in 31 SOCi reviews.

As reported in 34 SOCi reviews. Allows users to automate responses to customer inquiries across various channels.

Based on 34 SOCi reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents. 34 reviewers of SOCi have provided feedback on this feature.

Allows the AI agent to learn from interactions and adapt its responses accordingly. This feature was mentioned in 34 SOCi reviews.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 34 reviewers of SOCi have provided feedback on this feature.

Based on 34 SOCi reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

As reported in 34 SOCi reviews. Allows the AI agent to identify and resolve issues without user intervention.

Based on 34 SOCi reviews. Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries. This feature was mentioned in 34 SOCi reviews.

Based on 34 SOCi reviews. Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. 34 reviewers of SOCi have provided feedback on this feature.

Based on 34 SOCi reviews. Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. 34 reviewers of SOCi have provided feedback on this feature.

As reported in 34 SOCi reviews. Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Based on 34 SOCi reviews. Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. 34 reviewers of SOCi have provided feedback on this feature.

Based on 48 SOCi reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases This feature was mentioned in 48 SOCi reviews.

Improves performance based on feedback and experience 47 reviewers of SOCi have provided feedback on this feature.

Based on 46 SOCi reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives This feature was mentioned in 45 SOCi reviews.

Based on 209 SOCi reviews. Capability to perform complex tasks without constant human input

As reported in 207 SOCi reviews. Ability to break down and plan multi-step processes

Based on 211 SOCi reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience 210 reviewers of SOCi have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 211 SOCi reviews.

Based on 210 SOCi reviews. Makes informed choices based on available data and objectives

As reported in 374 SOCi reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes 372 reviewers of SOCi have provided feedback on this feature.

As reported in 373 SOCi reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience 372 reviewers of SOCi have provided feedback on this feature.

Engages in human-like conversation for task delegation This feature was mentioned in 373 SOCi reviews.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 373 SOCi reviews.

Based on 372 SOCi reviews. Makes informed choices based on available data and objectives

Based on 196 SOCi reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases This feature was mentioned in 194 SOCi reviews.

Improves performance based on feedback and experience 192 reviewers of SOCi have provided feedback on this feature.

As reported in 194 SOCi reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives 193 reviewers of SOCi have provided feedback on this feature.

Capability to perform complex tasks without constant human input This feature was mentioned in 226 SOCi reviews.

Ability to break down and plan multi-step processes This feature was mentioned in 228 SOCi reviews.

Works across multiple software systems or databases 229 reviewers of SOCi have provided feedback on this feature.

Based on 229 SOCi reviews. Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting This feature was mentioned in 228 SOCi reviews.

As reported in 229 SOCi reviews. Makes informed choices based on available data and objectives

Improves performance based on feedback and experience This feature was mentioned in 59 SOCi reviews.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 59 SOCi reviews.

Makes informed choices based on available data and objectives 59 reviewers of SOCi have provided feedback on this feature.