SOCi Reviews & Product Details

SOCi makes it incredibly easy to manage multi-location social media in one place. I love how intuitive the platform is scheduling, approvals, publishing, and analytics are all streamlined, which saves a ton of time. The ability to manage multiple accounts and brands from a unified dashboard is a huge plus. Review collected by and hosted on G2.com.

Some features can feel a bit limited or clunky, especially when handling large batches of content. Certain tools also require extra steps that slow down workflow. Occasional glitches in scheduling or posting can be frustrating, and the user interface could be more modern and responsive. Review collected by and hosted on G2.com.

I love SOCi for its user-friendly layout that streamlines my workflow and allows me to quickly create polished content, making posts more visually appealing without extensive time investment. The platform's ability to design and schedule social media posts for our apartment community is invaluable, as it ensures residents are well-informed about events, maintenance updates, and activities. SOCi also solves the challenge of daily manual social media posting by allowing me to schedule content ahead of time, ensuring seamless management of events, reminders, and updates. Review collected by and hosted on G2.com.

One aspect that I find challenging about SOCi is the editing tools. I'd like more flexibility when designing posts directly within SOCi, without having to switch to other applications. More options for photo and video layouts and the ability to resize content for different platforms within SOCi would greatly enhance my experience. Currently, I often find myself having to design graphics in Canva or other apps before uploading them to SOCi, which is time-consuming. Review collected by and hosted on G2.com.

I’ve been a SOCi customer for over three years in the multifamily industry, and I can confidently say that no other platform comes close. I’m constantly vetting other solutions, and none compare to SOCi’s combination of robust features, seamless integrations, and continuous innovation.

The level of support SOCi provides is unmatched—prompt, thorough, and genuinely invested in our success. My rep, Ben, along with the entire multifamily team, are incredibly hands-on, knowledgeable, and transparent. Their dedication and proactive communication make you feel like more than a client—you feel like a true partner.

SOCi isn’t just a platform; it’s a partnership that elevates our marketing operations and helps us deliver better experiences for our communities every day. Review collected by and hosted on G2.com.

Sometimes API integration issues create roadblocks Review collected by and hosted on G2.com.

SOCI has been an invaluable asset to our marketing efforts since we started using it in November 2023. As a Marketing Manager, I appreciate how efficiently and effectively it streamlines our social media and reputation management tasks across our entire portfolio. SOCI has significantly boosted our online presence and has also been essential in ensuring our on-site teams remain accountable. Its user-friendly interface and robust features have played a major role in helping us strengthen our online reputation and achieve our marketing objectives. SOCi is continually evolving, introducing new features and enhancements to their products. The addition of Genius has made a noticeable difference by reducing the workload for our teams, while still maintaining accountability for social media and reputation responsibilities. With the upcoming launch of Genius Agents, I am genuinely excited to see how these agents will take ownership of tasks and further ease the daily workload for both our teams and myself. Overseeing 37 locations as a single person, these kinds of tools are exactly what I seek in a vendor partnership. Review collected by and hosted on G2.com.

The 'Discovery' tab in SOCI doesn't offer engaging or industry-relevant content for us, and I find the SOCiGo mobile app to be underwhelming. Despite these issues, they are relatively minor when weighed against the platform's many advantages. Personally, I prefer using the website on my mobile device rather than the app, as it feels more straightforward. I am optimistic that the app will continue to be developed and see improvements in the near future. Review collected by and hosted on G2.com.

Working with the team at SOCI has been a great experience. From the very beginning, the ease of integration with our systems made the onboarding process smooth and efficient. Dylan and Melissa have been outstanding always responsive, knowledgeable, and proactive. Their customer support consistently goes above and beyond, helping us troubleshoot issues quickly and offering guidance tailored to our needs. It’s clear they genuinely care about our success. We’re grateful for their partnership and look forward to continuing to grow with SOCI. Review collected by and hosted on G2.com.

There are a few areas where the platform could improve. Some features can feel a bit limited or unintuitive depending on the use case. However, the SOCI team has been receptive to feedback and continues to work on enhancements, which gives us confidence in the platform’s long-term value. Review collected by and hosted on G2.com.

We’ve had a fantastic experience working with SOCi to manage the local listings for all of our newly acquired branches following a recent merger. Their team was incredibly helpful, responsive, and resourceful throughout the entire process. They made what could have been a complex and time-consuming task feel seamless and well-organized. Thanks to SOCi, our branch information is now consistently updated and optimized across platforms, helping us maintain a strong local presence. Highly recommend their services to any business looking for reliable local listing support! Review collected by and hosted on G2.com.

One area for improvement would be follow-through on additional requests outside of the initial onboarding. While not a deal breaker by any means, more consistency in that area would make an already strong partnership even better.

Overall, SOCi has been a valuable partner in helping us maintain a strong and consistent local presence. We appreciate their support and would recommend them to any business navigating multi-location listing management. Review collected by and hosted on G2.com.

One of the things I love most about SOCi is that it provides a comprehensive "all-in-one" marketing software solution. After using this platform for a couple of years, I have come to appreciate how it allows users to view data from both social media and Google. The social media content scheduler is robust, making editing and scheduling a breeze. Additionally, the review management feature is a lifesaver, as it allows me to respond to multiple reviews with well-crafted AI-generated responses that sound genuine. Overall, I believe this product is a valuable addition to any agency, and I will certainly incorporate it into my career. Review collected by and hosted on G2.com.

Facebook Stories would be a much-needed addition to SOCi's scheduling capabilities Review collected by and hosted on G2.com.

SOCi makes it easy to manage all my social media accounts, reviews, and business listings from one dashboard. It seriously saves time and keeps things organized.

I really like how I can customize content by location but still keep a consistent brand voice. Perfect if you’re managing multiple locations or franchises. Review collected by and hosted on G2.com.

It’s not the easiest platform to learn at first. There’s a lot going on in the dashboard, and it can feel overwhelming if you’re new.

In the other hand, the mobile version or app doesn’t have the same functionality as desktop. Would love more flexibility when I’m on the go. Review collected by and hosted on G2.com.

SOCi makes managing social media much easier. I really appreciate the ready-made content that helps keep feeds active without starting from scratch, and at the same time I can schedule my own posts well in advance. This means I only need to focus on social media activity a few times a month, but I can still maintain a consistent stream of regular, professional content across my channels. Review collected by and hosted on G2.com.

I would like to see a feature to remined me to add content that I can schedule. Review collected by and hosted on G2.com.

The thing I love most about SOCi is the ease of use. Implementation and integration are both very simple, and the scheduling area is extremely straight-forward. I love being able to set up more than a month of content to post in advance and how much time I've saved since starting with SOCi. I use it on a daily basis, and it's made major improvements to my work flow. think the feature I've found to be the most unique and helpful is being able to see all of my tasks in one easy spot. I never have to have anxiety about missing a message, comment, or review, and it's so easy to respond to all of them in one place. Plus, all the shortcut options make responding a breeze. Additionally, customer support has been great so far; they're readily available, and I don't worry about any major troubleshooting. Review collected by and hosted on G2.com.

The biggest downside I've experienced of using SOCi is that it prevents me from using some of Instagram's interactive, algorithm-boosting features. For example, there's no option to include a poll or a prompt in a story or post when posting with SOCi, nor is it possible to add sliders or other buttons to stories. With today's Instagram algorithm, these are pretty crucial features to be using regularly, and this means I'm still left with a lot of content to post manually. Additionally, I wish there were a way to see a grid preview. The biggest difficulty I've had with SOCi is planning my grid and keeping track of what's coming next visually. In a perfect world, there would also be color-coding options for different veins of content or campaigns. Review collected by and hosted on G2.com.