SOCi Pricing Overview

I believe SOCi is the best platform for businesses due to its comprehensive toolset, comprehensive analytics, ease of use, and scalability. It provides an integrated platform with features like content creation, publishing and monitoring, analytics, and social media management. It allows businesses to manage all their social media accounts from a single dashboard, saving time and resources. SOCi is helpful for businesses due to its powerful social media management capabilities. The platform helps businesses save money and time by automating their social media tasks. It also provides in-depth analytics that tracks the success of campaigns, giving businesses a better understanding of their audience and helping them optimize their strategies for maximum effectiveness. Finally, SOCi offers scalability and flexibility. With its vast toolset, businesses can customize their platform to fit their specific needs. Additionally, the platform is able to scale with the business’ growth, ensuring that businesses can execute on their social media marketing goals without the need for additional resources or investments. In short, SOCi is the best social media management platform for businesses of any size. Review collected by and hosted on G2.com.

SOCi overall is a great platform and does not have too many downsides. The top things I could improve about SOCi is being able to upload things to YouTube in SOCi and sometimes when there are too many posts being uploaded, it does cause a significant lag for all users. Review collected by and hosted on G2.com.

The concept of having an all-in-one platform for managing social media, reviews, and local listings across multiple locations is great in theory. When features work, it’s convenient to centralize content and responses from one dashboard. The idea behind tools like Genius AI is promising. Review collected by and hosted on G2.com.

SOCi has been consistently disappointing since we adopted it. The platform is not intuitive, navigation is clunky, and many of the features either don’t work as expected or require constant troubleshooting. We’ve had to open numerous support tickets — not for one-off glitches, but for core features that should function out of the box. Even tools we pay extra for, like Genius AI and dynamic content scheduling, either underperform or flat-out don’t work.

The interface feels dated, slow, and overly complicated for tasks that should be simple. We’ve never experienced a time where the platform operated at 100% — there’s always something broken, lagging, or misfiring. For a system designed to streamline marketing and reputation management across multiple locations, it ends up creating more work and frustration than it saves.

At this point, it feels like we’re paying for the idea of a solution, not an actual one. I genuinely hope corporate reevaluates the platform in the future and considers switching to something more stable, user-friendly, and effective. Review collected by and hosted on G2.com.