Stripe Payments Reviews & Product Details

NO ADVANTAGE, Simple interface (before the breakdown). Review collected by and hosted on G2.com.

Incompetent support and unjustified closure. Review collected by and hosted on G2.com.

The payment experience for customers is smooth and straightforward to navigate. It accommodates various payment networks, which adds to its convenience. Its global reach is impressive, making it accessible to users worldwide. The trust it has built among customers is undeniable, allowing payments to be collected easily without customers worrying about security or the legitimacy of the website. Their no-code payment solution offers an easy way to collect payments from customers. Additionally, the dashboard offers excellent features, enabling users to efficiently manage reports, transactions, and access customer support. Review collected by and hosted on G2.com.

The transaction fees are somewhat higher compared to other providers, especially when it comes to cross-border transactions. After a payment is made, Stripe holds the funds for anywhere between 7 and 14 days, which feels rather lengthy. While the waiting period might be shorter for high-volume Stripe customers, for those with a new or low-volume account like mine, the hold lasted the full 14 days. I also encountered some issues with FIRC documents on Stripe, having to reach out to their support team to request FIRCs for missing cross-border transactions. Due to the relatively high fees and the long settlement times, I eventually started using other platforms for payment collection. After a period of inactivity, my Stripe account was no longer able to process payments. These factors are important to consider before choosing Stripe for your payment needs. Review collected by and hosted on G2.com.

Despite the issue I am reporting, Stripe has a strong and modern API, excellent developer documentation, and an ecosystem that is easy to integrate with SaaS platforms.

From an implementation perspective, Stripe offers one of the smoothest onboarding experiences for both businesses and developers.

Recurring billing, subscription management, and webhook architecture are well-designed and reliable in day-to-day operations. Review collected by and hosted on G2.com.

My main concern is with Stripe’s dispute resolution system.

In my case, the customer had already been fully refunded before the chargeback was opened — with settlement confirmation and ARN provided. Stripe, however, failed to pass this evidence to the issuing bank, which resulted in the bank assuming no refund was made and deciding the dispute incorrectly against my business.

This caused a double refund: one refund from my side, and another deducted again by Stripe due to the dispute — a loss entirely outside the merchant’s control.

Support was not able to escalate the issue properly, and I received generic responses instead of an investigation into the operational discrepancy. For a platform that handles billions in transactions, this type of internal communication failure is extremely concerning. Review collected by and hosted on G2.com.

After switching from Braintree, Stripe’s interface feels like a breath of fresh air. Searching for transactions, payments, or customers is fast and intuitive. Everything is where I expect it, and managing accounts, transactions and payments is simple compared to other platforms. I appreciate how complete the feature set is, reporting, refunds, recurring payments, and integrations are all handled smoothly. Review collected by and hosted on G2.com.

The only real downside I’ve found is with dispute management. If you lose a dispute, Stripe charges an extra fee, which can get expensive over time. It’s something to watch for if you deal with a lot of transactions or in industries where chargebacks are common. Review collected by and hosted on G2.com.

This tool makes it easy for me to connect my CRM and landing pages with a straightforward and familiar payment platform.

Many of my clients already use it so it's also a simple thing to include in their campaigns to collect deposits Review collected by and hosted on G2.com.

At times, the software doesn't perform as reliably when my team members try to log in from locations outside the United States. Review collected by and hosted on G2.com.

I really like Stripe Payments because it offers a range of payment method types accepted, making it easy to process payments from numerous payment methods. It's easy to use with an average fee structure, which is quite manageable. With customers sometimes having complicated financial situations, being able to accommodate their payments helps me get paid much faster. I also find the initial setup to be easy to medium, which is quite convenient. Review collected by and hosted on G2.com.

Creating payment links was a bit confusing at first. Felt like I had to navigate and figure that process out all on my own without much guidance. Review collected by and hosted on G2.com.

The integration model is cohesive, covering Checkout Sessions for managed flows, the Payment Element for an embeddable UI supporting many payment methods, and Payment Intents for detailed control of authorization, authentication, and state transitions. This keeps the approach consistent while supporting different implementation depths.

The Payment Element combines over 40 payment methods in one component with built-in validation, error handling, theming options, wallet toggles, and layout presets. It lowers front-end complexity without removing flexibility.

Checkout provides a hosted payment page that manages items, shipping, discounts, subscriptions, and tax calculation with Stripe Tax, enabling quick deployment while staying compatible with embedded setups.

The Optimized Checkout Suite adds dynamic payment method presentation, faster wallet flows, and prebuilt UIs for improved conversion, all managed from a single configuration layer.

Documentation clearly explains the differences between Checkout Sessions, Payment Element, and Payment Intents, with structured examples for evolving integrations.

Support spans cards, bank debits, wallets, bank transfers, BNPL, and region-specific schemes, with a taxonomy that reuses patterns across method families.

API compatibility matrices show which flows are supported for different methods, simplifying architectural decisions.

Stripe Elements and Stripe.js handle tokenization in Stripe-hosted iframes to align with lighter PCI requirements.

Payments and Stripe Terminal share backend systems and dashboard views for unified handling of online and in-person transactions.

Customization options for the Payment Element cover theming, payment method order, business display, and mandate handling without additional custom code.

Forms in Checkout and Elements are localized and updated to meet validation and consent rules for each payment method.

Internationalization is driven by configuration, with documented availability by currency and region for predictable rollout.

Security posture includes PCI DSS Level 1 certification, guidance on PCI scope reduction, and dashboard workflows for ongoing compliance.

The product can scale from a quick launch with Checkout to multi-method embedded UIs with Payment Element and advanced flows with Payment Intents, without replatforming core logic. Review collected by and hosted on G2.com.

Payment method availability, fees, and currency rules vary across regions, requiring per‑market configuration. Review collected by and hosted on G2.com.

Stripe offers a developer-friendly API, global payments, and tools for billing, fraud, and subscriptions. Stripe is best known for its scalable, developer-first API and comprehensive global financial tools.It provides the complete financial infrastructure for internet businesses, managing global payments. Review collected by and hosted on G2.com.

Abrupt account holds or terminations often occur due to strict risk algorithms. Support is slow and difficult to access for urgent business issues. High fees are typically incurred for international transactions, conversions, and chargebacks. Requires developer knowledge for complex custom integration setup. Review collected by and hosted on G2.com.

Stripe Payments offers a sleek payment interface. It is smooth and accepts most major credit cards. As Stripe is recognized by most online buyers, I think the line "Powered by Stripe" (with their Terms & Privacy) provided on the payment page builds trust with the customers and makes the sales a bit easier or of less friction. Backend reporting is clear and highly detailed. I haven't had an issue that requires customer support. However, their onboarding team has been good. I also like the Link feature. It's easy, simple and hassle-free for returning or even new customers who have their information saved securely on the Link network before coming to your website. Review collected by and hosted on G2.com.

Working out the fees for subscription payments was a bit confusing. Color design on the payment page took some time to tinker with and get right. Review collected by and hosted on G2.com.

This is the simplest platform I’ve used for accepting payments. It integrates smoothly with other CRMs, so you don’t have to deal with any setup headaches. Review collected by and hosted on G2.com.

I really wish I could handle all my banking through this app, including my personal accounts. Review collected by and hosted on G2.com.