Thank you for your candid 2-star review and for sharing your experience with Zyte, particularly regarding the transition to our new platform and challenges with cost clarity. We understand your frustration with this change and the impact it's had on your workflow.
We recognize that moving from our previous tools, like SPM, to the current Zyte API — our unified, code-based solution — was a significant shift. This evolution was driven by the need to offer greater flexibility, advanced anti-blocking capabilities, and robust solutions for increasingly complex web scraping at scale. However, we acknowledge it introduced a new learning curve and impacted cost predictability for existing users.
Regarding your key points:
Pricing Transparency: We hear your concern about "random and unexpected" costs. Our aim with Zyte API is to provide a single, powerful tool covering capabilities like residential proxies, JavaScript rendering, and ban handling that previously required separate subscriptions. We are continuously improving our pricing clarity, offering tools like our Playground and cost calculator, and providing guidance to help users understand and manage costs more effectively. We're committed to making pricing predictable and transparent, even as domains are re-tiered.
Learning Curve & Code Support: We understand that the transition to coding for extraction can be demanding. We're actively working on migration video guides (including for SPM users) and enhancing our onboarding resources to simplify this process. For custom code creation, specialized development services are available, but our standard support team is dedicated to helping you effectively use the platform.
Your feedback is invaluable. We want to ensure you're getting the most value from Zyte for your competitor pricing needs. Our customer-facing teams are ready to connect directly to understand your specific use case, optimize your projects, and clarify any cost concerns. Please reach out to us via support or our website.
Thank you again for your honest insights; they are crucial for our continuous improvement
Tomas
Head of CS
