JumpCloud Reviews & Product Details

JumpCloud has worked well as it creates a single portal with all the applications; I do not have to remember forty different usernames/passwords. JumpCloud works across both the MacBook laptops and the tower PCs – both of which normally hate each other – that was a nice surprise. The majority of the time the JumpCloud Agent simply runs in the background and I never get complaints from the sales staff. It’s good enough that it hasn’t ruined my day yet. Review collected by and hosted on G2.com.

JumpCloud pricing tiers confuse me as much as anything else I’ve ever had to deal with as why do I need a doctorate in order to figure out what I’m being billed? Sometimes the push notifications for the 2-factor authentication (2FA) just hang there in space and I’m sitting here looking at my phone like a complete moron. It tends to happen when the wifi drops. Also the admin console kicks you out WAY TOO FAST. I take a 2 second break to yell at a printer and BINGO – I’m kicked out. Review collected by and hosted on G2.com.

I like that JumpCloud has been improving their services very quickly over the past year or two that I've been using them. They've added a ton more features, such as shadow IT detection and outside jump call asset management. They've also improved their API significantly with the version two launch and system insight, which has helped us make a lot of automations. These improvements have reduced our workload and the workload of everyone else on the team. Review collected by and hosted on G2.com.

I've noticed some issues with patch management. We still have some devices that are on pretty old versions of software, and I don't understand how they're still there when JumpCloud should be enforcing patching. Review collected by and hosted on G2.com.

I love how JumpCloud centralizes the management of users, access, and devices, allowing me to apply security policies efficiently from a single platform. This centralization provides me with great efficiency, as I can manage everything from one dashboard, which speeds up my work and avoids inconsistencies. Additionally, the initial setup was quite easy thanks to the help we received during deployment. I truly value the fact that JumpCloud allows me to maintain centralized management without relying on multiple tools. Review collected by and hosted on G2.com.

The interface could be more intuitive for advanced tasks, and sometimes policies take time to apply or are not applied correctly. It would be helpful to have a clearer interface to find policies and settings, as well as to receive a more transparent application status, with real-time feedback when something fails or is pending. The remote assist has bugs with the keyboard, it does not detect the keyboard layout well or has a lot of latency, regardless of the person's location. Review collected by and hosted on G2.com.

JumpCloud makes it really easy to manage users, devices, and authentication from a single platform. I especially like the centralized identity management with SSO and MFA — it reduces friction for employees while keeping security strong. The UI is clean and intuitive, and integrations with different apps and systems save a lot of time for IT teams Review collected by and hosted on G2.com.

Some advanced features take a bit of time to set up, and the documentation could be more detailed in certain areas. Reporting and analytics also feel limited compared to other platforms, so getting deep insights sometimes requires extra effort Review collected by and hosted on G2.com.

I think what I like the most is how it solves all those little login annoyances that added up every morning. I sign in just once and am instantly connected to all my work tools like from email to project dashboards and hence no password juggling. It’s like having a single reliable “key” to open everything I need for the day and keeps me sharply focused rather than continuously clicking on reset my password or hunt down the access link. Review collected by and hosted on G2.com.

All I know is that the only issues I’ve run into so far other than being asked to request a receive verify or duplicate receive verify (which has happened maybe 3 times, all while switching wifi) is on their side especially while travelling. But once you get through that it does do a good job of maintaining and managing of your information. Review collected by and hosted on G2.com.

Unified Device and Identity Management

JumpCloud brings together directory services, MDM, and Zero Trust access control within a single platform. This allows you to manage users, groups, and devices from one dashboard, eliminating the need to juggle AD, Intune, and various third-party tools.

Zero Trust Security Model

The platform enforces Multi-Factor Authentication (MFA) across the board, covering system logins, VPN, applications, and even SSH. Its Conditional Access Policies are straightforward to set up and offer robust control over who can access specific resources.

Cross-Platform MDM

JumpCloud operates smoothly across macOS, Windows, and Linux, making it ideal for managing mixed device environments. You can deploy policies, scripts, and patches directly, removing the need for separate tools like Jamf or Intune, though it may not offer the same depth as Jamf for Apple devices.

Cloud Directory Instead of On-Prem AD

There’s no requirement for on-premises servers. Users can authenticate to devices, Wi-Fi, VPN, and applications directly through JumpCloud, providing a modern alternative to traditional Active Directory setups.

Integration with Popular Apps

JumpCloud integrates easily with Google Workspace, Microsoft 365, AWS, Slack, Zoom, and many SAML-enabled applications for SSO, helping to centralize authentication for cloud resources.

Ease of Deployment

The agent installation is lightweight, and setup is quick for both small teams and large enterprises. There’s no need for complicated domain joining or GPO configurations.

Centralized Audit and Reporting

JumpCloud includes built-in logs for authentication, policy compliance, and device health, which helps organizations meet compliance requirements such as SOC 2 and ISO 27001 with ease. Review collected by and hosted on G2.com.

JumpCloud’s MDM features for macOS and iOS are fairly limited when compared to Jamf Pro. While you can push profiles and commands, the platform does not provide in-depth macOS inventory information, such as detailed app-level insights or granular configuration profile data. Additionally, Apple-specific workflows like DEP setup, FileVault recovery key management, and advanced configuration options are less flexible than what you might find elsewhere. Review collected by and hosted on G2.com.

I greatly appreciate the ease and dynamics of the JumpCloud software, which make the setup process uncomplicated. The simple interface really facilitates the complete administration of tasks, allowing everything to be managed effectively. The ability to easily access machines remotely is one of the main benefits that JumpCloud offers in my company, eliminating the need to manually search for host names. It is powerful for remote control and managing machines, as I can execute administrative commands without users directly seeing what is being done. The integration with tools like Slack and Sentinel One is also a positive point. Furthermore, JumpCloud is fast and comprehensive, characteristics that motivate me to continue using the product. These factors make JumpCloud a robust and efficient solution for my company's needs. Review collected by and hosted on G2.com.

I notice that sometimes JumpCloud shows instability in remote access. Although rarely, there are crashes that delay work a bit. Review collected by and hosted on G2.com.

Honestly, it's the cross-platform device management. Google's admin console is fine for what it does, but it doesn't really help us manage our customers' Mac and Windows fleets. JumpCloud steps in perfectly, letting us tie the device login directly to the user's Google Workspace credentials. For our users, it means one less password to remember, and for us, it's a single place to manage policies Review collected by and hosted on G2.com.

I wouldn't say I dislike it, but the area I'm most excited to see grow is the Mac device management. It's solid for basic policies and tying the login to Google, but it's not quite as deep as some dedicated Apple MDMs. I'm looking forward to more granular policy controls and software deployment features to make it a true one-stop-shop for us. Review collected by and hosted on G2.com.

I find JumpCloud incredibly easy to use. Once I learned how to navigate it, setting up and managing our systems became straightforward and convenient. I appreciate its versatility in allowing us to manage multiple operating systems, including Windows, Mac, and Linux, all from one platform. This cross-platform capability frees our employees to use their preferred systems without any restrictions. Moreover, JumpCloud's comprehensive policy options enable us to handle various administrative tasks without missing a beat, which is important for maintaining continuity across our systems. It's an all-in-one solution for our diverse tech needs, allowing for efficient management of our company's laptops and users. These features have greatly assisted in streamlining our processes. Review collected by and hosted on G2.com.

I find it limiting that JumpCloud lacks the capability to directly install or update existing software and view software or currently running processes inside systems. Review collected by and hosted on G2.com.

I find JumpCloud extremely beneficial in terms of its mobile device management and identity management capabilities, especially for our employee computers. It was recommended to us by a friend in a similar educational environment, and I'm glad we switched from our previous vendor to JumpCloud as it offered all the features we needed. I am particularly impressed with how smooth and efficient the onboarding process was, thanks to the specialist who assisted us. JumpCloud plays a crucial role in identity management and enforcing password policies, providing a comprehensive full-stack solution that ensures compliance across our organization. The system's ability to enforce our policies for all employees is a significant advantage. I really value the MAC agent feature that automatically updates local user account passwords when changes occur via JumpCloud, which streamlines our operations on a macOS level. The ease of use and reliability of JumpCloud make it stand out, contributing positively to our daily operations. I would definitely choose JumpCloud again for its user-friendly nature and dependability, and I highly recommend it with a perfect score of 10 out of 10. Review collected by and hosted on G2.com.

I think pricing is an issue, especially since we're in an education environment where budget constraints are often a concern. Review collected by and hosted on G2.com.