Balancing Creativity And Efficiency

🎡 How To Measure And Show UX Impact. With practical guidelines on how to track and articulate business impact of design work ↓ 🚫 Business rarely sees the value of UX the way designers do. ✅ To many, it shows up merely in good outcomes of A/B tests. ✅ To some, it’s reflected in satisfaction surveys (NPS, CSAT). 🤔 But most UX work goes unnoticed, and so does its impact. ✅ To change that, we can measure and report design success. ✅ Identify 10–12 representative tasks that users must do well. ✅ These tasks must reflect business priorities, get signed off. ✅ Your goal is to achieve 80%+ success rate for these tasks. ✅ Focus on task success rate and task completion times. ✅ You need before/after snapshots to explain your UX impact. ✅ Choose metrics to track impact of your UX changes. ↳ Global KPIs: success for key tasks in a customer journey. ↳ Local KPIs: success for key tasks in a single touchpoint. 🤔 Explain and report your impact with KPI trees/graphs. ✅ Show how your design KPIs reinforce business flywheels. UX work often appears to be disconnected from the heart of the business. As we tirelessly iterate on flows and features, it’s often very hard to make an argument that a design change that we've made recently had a profound impact on key business metrics. The reason for that is that, unlike other departments, we rarely have a set of widely established and regularly reported design KPIs. These KPIs are UX metrics that are tied to business metrics that they are impacting. Design KPIs https://lnkd.in/e5tWimWF Design KPI Trees https://lnkd.in/eTB3wrs9 How To Measure UX and Design Impact, by yours truly https://measure-ux.com Design KPI Graphs, by Ryan Rumsey https://lnkd.in/e5M2G-uu Business flywheels, by Timothy T Tiryaki, PhD https://lnkd.in/eJKuYu3R To visualize UX impact, we often use design KPI trees or design KPI graphs (see above). Both are different ways to visualize how design initiatives help reach business goals, and show the dependencies between them. Another way is to show UX impact within business flywheels — an artefact companies use to explain their business models. Basically they are self-reinforcing cycles of business growth, and design work typically enables these cycles to function. Study where exactly your work fits in those flywheels and attach design KPIs to them to reinforce the value that UX is driving. Surely not all design work is impactful. It depends on the audience it addresses and the value it delivers. But by measuring what matters, we can get a trackable record of the changes we enable over time — and once you shed light on it, it might change how your work is seen much faster than you think. #ux #design

“Doesn’t timeboxing make life too rigid?” It's the #1 question I get about my book. It’s a fair question. Most people imagine timeboxing as a color-coded prison - every hour planned, no space to breathe.  But that’s not what it’s meant to be. When my daughter was young, every Saturday, I have a slot on my calendar labeled “Spontaneous Fun.” It’s my daughter’s favorite part of the week. We don’t plan what we’ll do—sometimes it’s baking cookies, sometimes a bike ride, sometimes just doing nothing together. People laugh when they see “spontaneous fun” scheduled. But that’s the point. I’m not scheduling the 𝘢𝘤𝘵𝘪𝘷𝘪𝘵𝘺. I’m protecting the 𝘵𝘪𝘮𝘦. If you’re new to timeboxing—or if it’s ever felt too rigid—try these three shifts: 1️⃣ 𝗣𝗿𝗼𝘁𝗲𝗰𝘁 𝘁𝗶𝗺𝗲, 𝗻𝗼𝘁 𝗮𝗰𝘁𝗶𝘃𝗶𝘁𝗶𝗲𝘀. For example: “Focused Work” from 9–11, “Exercise” from 5–6, or “Family” from 6–8. You can decide the specific activity when the time arrives. 2️⃣ 𝗕𝘂𝗶𝗹𝗱 𝗶𝗻 𝗳𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗼𝗻 𝗽𝘂𝗿𝗽𝗼𝘀𝗲. Add 15-minute buffers between meetings, keep one “catch-up” block open each afternoon, and leave evenings unscheduled once a week. 3️⃣ 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗶𝗻𝘁𝗲𝗻𝘁𝗶𝗼𝗻, 𝗻𝗼𝘁 𝗽𝗲𝗿𝗳𝗲𝗰𝘁𝗶𝗼𝗻. If you planned to write for two hours but only managed one, you still kept the promise to yourself. To learn more, check out the updated paperback copy of my book Indistractable, where I dive into timeboxing in much more detail! 👉 Check out the new, updated version of Indistractable here: https://lnkd.in/eEZid8AS

One of the clearest signals of whether a transformation is working isn’t in the plan - it’s in the conversations happening in your teams. So pay close attention to the frequency of healthy debate, constructive challenge and openness to new and divergent ideas that takes place. If the frequency is low… …there is the risk of creating the illusion of performance because people readily ‘understand’ each other, agree on everything, collaboration seems to flow smoothly and there is a collective sensation of progress. However, the opportunity cost is teams gets trapped in their own paradigms, opportunities get overlooked, risks ignored - and ultimately their output becomes derivative not innovative, performance diminishes as opposed to improving and compounding. If the frequency is high… …there is a level of psychological safety that allows for team members to be more objective, to speak up with relevant ideas, to constructively challenge each other, and bring their diverse perspectives and experiences to the table - in the knowledge it won’t be held against them. This opens up the opportunity of reframing the paradigm, and connecting different perspectives and ideas. Ingredients for creativity, innovation, resilience and performance. You see homogeneous teams might feel easier, but easy doesn’t translate into Performance. Here are a few ideas to experiment with your teams… 1. Intentionally foster a team environment that replaces scepticism with intellectual curiosity, an open and learning mindset.   2. Consider how you can create a ways of working that allows all ideas and perspectives from everyone in the room to be heard. 3. Encourage dissenting perspectives. Surrounding yourself with people who are willing to disagree with you and challenge your perspectives and each other. 4. Consider whether you may need to invite others to that creative or idea generation meeting to ensure you get a broader perspective. 5. De-stigmatise failure through sharing past mistakes and celebrating lessons learnt. 6. Institutionalise a team culture of healthy candour. Candour is one of the key attributes to improving the quality of output, levelling up creativity and enabling effective collaboration. What would you add? #transformation #culture #psychologicalsafety

𝗠𝗮𝗶𝗻𝘁𝗮𝗶𝗻 𝗮 𝗪𝗖𝗕 (𝗪𝗼𝗿𝗸 𝗖𝗿𝗲𝗮𝘁𝗼𝗿 𝗕𝗮𝗹𝗮𝗻𝗰𝗲) Balancing a full-time job you love with creative side projects can be challenging. Here are some strategies that help me maintain my cool and manage it all effectively. ✨ 𝘾𝙤𝙣𝙩𝙚𝙣𝙩 𝙎𝙘𝙝𝙚𝙙𝙪𝙡𝙞𝙣𝙜 I schedule my posts in advance for LinkedIn and Substack, 2-3 weeks ahead. This eliminates the 'pressure' of content creation and allows for a more sustainable workflow. There are platforms like Hootsuite, Buffer, or native scheduling features. I wrote this post on the evening of Aug 9th. ✨ 𝙐𝙨𝙚 𝘼𝙄 I have a personalized customGPT trained on my writing style, interests, and previous work that significantly streamlines my ideation and content creation process, I provide my idea and I focus mostly on tweaking it, it helps a ton having the core structure already there when it comes to content. ✨ 𝙋𝙤𝙢𝙤𝙙𝙤𝙧𝙤 𝙏𝙚𝙘𝙝𝙣𝙞𝙦𝙪𝙚 This time management method helps you maintain focus and prevent burnout. Work in 25-minute intervals with short breaks in between. ✨ 𝙏𝙖𝙨𝙠 𝙗𝙖𝙩𝙘𝙝𝙞𝙣𝙜 I group similar tasks together (e.g., all social media posts, content development, writing) to maximize efficiency. And I repurpose content. ✨ 𝘾𝙤𝙣𝙩𝙚𝙣𝙩 𝙥𝙞𝙡𝙡𝙖𝙧𝙨 I develop core themes or topics that I can expand upon across various platforms and formats. ✨ 𝘾𝙤𝙡𝙡𝙖𝙗𝙤𝙧𝙖𝙩𝙞𝙣𝙜 I collaborate with fellow creators, which expends reach - Diego Granados, Peter Yang, Shyvee Shi, Satish Mummareddy, Allie K. Miller, Aishwarya Srinivasan, Zach Wilson and more ✨ 𝘿𝙚𝙡𝙚𝙜𝙖𝙩𝙚 I have a great team of 5 for my AI PM Academy that help me with operations, editing, graphics, community and much more that helps me free up my time. ✨ 𝙏𝙤𝙤𝙡𝙨 𝙖𝙣𝙙 𝙍𝙚𝙨𝙤𝙪𝙧𝙘𝙚𝙨 - Notion to organize my short/long-term ideas, deadlines, and progress. - Canva of course for graphics & Descript for video editing. ✨ 𝙎𝙚𝙡𝙛-𝘾𝙖𝙧𝙚 𝙖𝙣𝙙 𝘽𝙖𝙡𝙖𝙣𝙘𝙚 - Saying no to opportunities that don't align with my goals. There's nothing wrong to saying no in a polite way, people understand and respect that. - Make sure the creator world still sparks joy, because if it doesn't then it's probably time it evolves to something new.

Most people spend 80% of their time on the wrong type of work. (here's how to fix it): I discovered there are 4 types of professional time—and the balance between them determines whether you're stuck in place or building something extraordinary. For years, I was drowning in meetings, calls, and emails. Busy all day but never making real progress. Then I mapped out where my time actually went. The 4 types: Management Time (Red): Meetings, emails, presentations. The stuff that fills most calendars. Creation Time (Green): Writing, building, coding. Where actual work gets done. Consumption Time (Blue): Reading, learning, listening. Where new ideas are planted. Ideation Time (Yellow): Thinking, journaling, walking. Where breakthroughs happen. Here's the reality check: Color code your calendar for one week. Most people discover 80% is red—pure management time bleeding across every day. Creation gets squeezed into tiny gaps. Consumption and ideation? Basically non-existent. This is why you feel stuck. The activities that create 10x outcomes: creation, consumption, and ideation, get zero dedicated space. Here are three fixes that changed everything for me: 1. Batch Management Time Create 1-3 blocks daily for emails and meetings. Keep the red contained instead of letting it spread like wildfire. 2. Protect Creation Time Block it on your calendar. Turn off notifications. This is where your best work happens. 3. Schedule Consumption & Ideation Start with one hour weekly for each. History's most successful people all made space for reading and thinking. There's a reason. The truth? Your calendar reveals your future. If it's all management, you'll manage. If you make space for creation and thinking, you'll build. Watch the full breakdown to optimize your professional time.

Time blocking fails when you underestimate duration, create rigid schedules, and never adjust the system. Here's how to make it work: Track real task durations for one week, then multiply estimates by 1.5. The planning fallacy means we underestimate by 40% on average. If writing takes 90 minutes, block 2 hours. Block categories, not individual tasks. "9am-11am: Deep Work" beats "Reply to email 10:15-10:30" because one delay won't collapse your entire day. Build in flex blocks. Add 30 minutes before lunch and mid-afternoon. If the day runs smooth, use them for planning. If chaos hits, they absorb it. Calendar the invisible work first: commute time, email processing, meals, recovery after meetings. Then plug your to-do list into actual remaining capacity. Weekly 15-minute review: which blocks worked, which tasks took longer, where did interruptions happen. Adjust your template accordingly. Aim for 70% adherence, not perfection. The system works when it evolves with your reality, not against it. ------------------------------------------------- Follow me Dan Murray for more on habits and leadership. ♻️ Repost this if you think it can help someone in your network! 🖐️ P.S Join my newsletter The Science Of Success where I break down stories and studies of success to teach you how to turn it from probability to predictability here: https://lnkd.in/d9TnkzdH

Creativity isn’t about more. It’s about knowing what to leave out. Chefs know this well. We assume their magic comes from having a tricked out kitchen - every tool, every ingredient. But ask many of the best ones, and they’ll tell you: limitations sharpen their craft. In a recent NYT article sharing how some brilliant chefs work…WITHOUT a kitchen…chef Blake Cole puts it this way: “I feel like the space forces you to refine and edit a dish to its most pure form. All the ruffles go away, and you just get to the heart of the dish.” That’s not just culinary wisdom. That’s creative problem-solving in any field. It’s easy to throw solutions at a problem, add bells and whistles, build out complex frameworks. But the best outcomes often come from constraint. From stepping back and asking: —> What’s essential here? —> What’s adding flavor vs. just filling the plate? —> What’s the real heart of this “dish”? Whether you’re designing a product, writing an email, building a strategy, or leading a team - less, refined with purpose, often creates more meaning and value. Creativity isn’t about excess. It’s about clarity. About focusing and peeling layers until what’s left is so high value, it’s the ultimate elegance - and maybe even delicious. https://lnkd.in/gTymxuTK #Creativity #Leadership #ResourcfulProblemSolving 

I haven’t experienced work-life balance in the last 4 years of running my business, and I know I’m not alone. Running a business requires wearing multiple hats, making tough decisions, and being available around the clock. The lines between work and personal life blur, and the concept of 'balance' feels like a dream. I've learned a few things along the way that help manage this: 1.⁠ ⁠Set Boundaries: It’s crucial to establish boundaries between work and personal life. Set specific work hours and stick to them. Create a separate workspace to physically and mentally separate work from home. 2.⁠ ⁠Delegate and Trust Your Team: As a founder, it’s tempting to try to do everything yourself. However, delegating tasks to capable team members not only eases your workload but also empowers your team and fosters a sense of ownership. 3.⁠ ⁠Prioritize Self-Care: Make time for activities that rejuvenate you. Whether it’s exercising, reading, meditating, or spending time with loved ones, ensure you’re taking care of your mental and physical health. 4.⁠ ⁠Learn to Say No: Not every opportunity is worth pursuing. Be selective about where you invest your time and energy. Focus on what aligns with your goals and values. 5.⁠ ⁠Seek Support: Surround yourself with a supportive network of family, friends, and fellow entrepreneurs. Sharing your challenges and successes with those who understand can provide much-needed encouragement and perspective. The pursuit of work-life balance is an ongoing journey. It's about finding what works for you and continually adjusting as you grow. Share your experiences and tips on how you manage the balance!

What if being less available makes you more valuable? I've been testing this theory for over two years now (the results surprised me). I made myself unreachable 14 hours a day. Here's what that actually looks like: Morning protection time: 6-9am is my deep work block. No calls, no msgs, no exceptions. This is when I tackle strategy, creative work, and big-picture thinking. Evening cutoff: I'm offline after 6pm. I don’t work weekends. My team and clients know this. I set my notifications to Do Not Disturb. Communication Rules: Urgent = Something's on fire. Everything else can wait until business hours. I respond to emails within 24 hours, not 24 minutes! I encourage my team to work like this too. And here’s the impact: Our team retention for over 2+ years is 100% Client and creator member satisfaction scores increased. And we're more profitable because focused energy means better output. If you’re struggling with boundaries, try this 5-step framework: 1. Identify your peak energy window (when are you sharpest?) 2. Block that time religiously for your most important work 3. Set ONE non-negotiable boundary this week 4. Communicate it clearly (no apologies needed) 5. Stick to it for 30 days and measure the impact Protecting your energy isn't selfish. It's strategic.

I have an army of 150+ professionals, and some of the greatest lessons have come from them. Over the years, as I scaled TMG, we hired and collaborated with numerous people. Each of the people brought unique skills, perspectives, and ideas to the table. The biggest mistake I see leaders make? Failing to create an environment where their teams feel empowered to share. Here's how I fostered a culture of open learning at TMG, and the incredible results it brought: 📍 Fresh perspectives drive breakthroughs: A complex multinational tax case stumped our seasoned team. The solution? A junior analyst from Singapore who spotted a recent legal precedent. Combining her fresh insight with our senior partner’s expertise, we saved our client millions. Never underestimate the power of new eyes on old problems. 📍 Empower your team to thrive: When a top legal professional faced burnout, we dug deeper. We found their desk drowning in papers and their to-do list in chaos. It was clear: burnout wasn't the problem, it was a symptom. Our solution? A custom program leveraging dashboards and delegation tools. Result: A transformed work experience and renewed productivity. 📍 Passion Fuels Performance: During a creative block, we invited our IT specialist to a marketing brainstorm. His tech-savvy idea not only won the client but sparked a new cross-department collaboration model. Are you tapping into your team's diverse passions? Here's our challenge to you: 📍 Think about your last team meeting. Was it a monologue or a dialogue? Did you leave with new insights from your team? 📍 Share a time when a team member surprised you with their insight. What did you learn? How did it change your approach to leadership? 📍 By learning from their teams, founders can nurture their organisations into hubs of innovation and growth. What is the biggest learning you got from your team?